VP Retail

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.

Centra Credit Union has an exciting opportunity for a full-time VP Retail located in the Indianapolis and south region.

The Vice President (VP) Retail is responsible for oversight, management, and Member Value Creation for the assigned Centra teams. Coaches Retail Branch Leadership and Team Members to ensure they meet Value Creation goals and objectives. Retail branch responsibility includes the assurance of positive Member experience through sales and service delivery, and the maintenance of the branches safely and soundly in compliance within policy and procedure and achievement of goals and objectives within budget and Centra guidelines.

Spanish/English interpreters may be eligible for an interpreting differential.

ESSENTIAL DUTIES: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Promotes a culture of leadership and Member Engagement to meet the organizational strategic objectives. Cultivates an environment that leads to innovation to support Member Value Creation focused goals. Fosters an environment of Team Member engagement, accountability, and development in collaboration with Team Member Experience and Centra's strategic plans.
• Present in the branches to coach retail leadership on Value Creation and meeting strategic goals. Oversees Team Member coaching, development, and disciplinary actions. Provides additional training on key promotions and products to Team Members.
• Analyzes Sales and Member Engagement effectiveness of the Region and drives Member Value Creation on an ongoing basis and develops and implements strategies to improve performance.
• Leads and contributes to Projects within Retail and across Centra including the Members' voice, to improve efficiency and achieve strategic objectives.
• Partners with Marketing, CFS, Mortgage Lending, and Business Services to assure sales growth and production goals are achieved. Collaborates with all lines of businesses to minimize risk, increase communications, and efficiencies in operating.
• Analyzes Retail sales program and budget effectiveness through reporting. Keeps current with competitor and market forces and communicates internally for strategic positioning of Centra. Seeks out and makes recommendations for new products, services, technology, opportunities, and changes that will align Centra for success.

• Maintains ongoing communication with Senior Vice President Retail, informing of all pertinent problems, irregularities, new developments, or changes. Shares ideas and collaborates on value creation opportunities taking concepts into recommendations and approved recommendations into successful completion.
• Assesses Risk Management status and implements appropriate controls to mitigate risk within the risk appetite framework. Ensures all Internal Audit requirements are met and communicated appropriately. Oversees the execution of branch policies and procedures on an ongoing basis. Analyzes, recommends, and implements changes in operations to enhance productivity, efficiency, and accuracy. Ensures branches comply with all security and safety policies and procedures.
• Provides timely responses and solutions to all escalated Member and Team Member complaints, incidents, and concerns.
• Leadership duties include performance management, training, and development, and demonstrating and cultivating Centra's Vision, Mission, Culture, and Core Values.

EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):

• Bachelor's Degree in Related Field
• Eight years to 10 years of similar or related experience, including preparatory experience