Workforce Manager Lead Implementation Consultant
Apply NowCompany: Appcast
Location: Augusta, GA 30906
Description:
ADP is hiring a Lead Implementation Consultant - Time & Attendance. The Implementation Consultant will be responsible for the implementation of the Workforce Manager time and attendance product.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
*Lead client meetings and send meeting notes
*Create and maintain project plans
*Conduct Time and Attendance analysis calls with clients to gather time and attendance requirements.
* Understand client's business practices and provide consultative solutions.
* Complete system configuration
* Facilitate client training on Time and Attendance, Paid Time Off, and related feature functionality.
* Perform quality assurance tests to ensure the system has been successfully configured and implemented.
* Prepare client for transition from implementation to service.
* Provide support during client first 2- 4 payroll and time processing.
* Collaborate with internal partners to ensure successful implementation.
* Responsible for forecasting and billing.
QUALIFICATIONS REQUIRED:
* Attention to detail, process-oriented, self-directed, and inquisitive
* Prior experience in a customer-facing role
* Ability to manage competing priorities
* Ability to respond and react to a variety of different critical issues simultaneously
* Analytical & problem solving skills to anticipate, identify, eliminate, and/or resolve problems in a timely manner
* Ability to collaborate cross-functionally to strengthen processes and deliverables
* Strong verbal and written communication skills through appropriate email etiquette
* Excellent organizational skills
* Experience and knowledge of Time and Attendance Products
* Strong technical background
* Proficient in MS Excel
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
*Lead client meetings and send meeting notes
*Create and maintain project plans
*Conduct Time and Attendance analysis calls with clients to gather time and attendance requirements.
* Understand client's business practices and provide consultative solutions.
* Complete system configuration
* Facilitate client training on Time and Attendance, Paid Time Off, and related feature functionality.
* Perform quality assurance tests to ensure the system has been successfully configured and implemented.
* Prepare client for transition from implementation to service.
* Provide support during client first 2- 4 payroll and time processing.
* Collaborate with internal partners to ensure successful implementation.
* Responsible for forecasting and billing.
QUALIFICATIONS REQUIRED:
* Attention to detail, process-oriented, self-directed, and inquisitive
* Prior experience in a customer-facing role
* Ability to manage competing priorities
* Ability to respond and react to a variety of different critical issues simultaneously
* Analytical & problem solving skills to anticipate, identify, eliminate, and/or resolve problems in a timely manner
* Ability to collaborate cross-functionally to strengthen processes and deliverables
* Strong verbal and written communication skills through appropriate email etiquette
* Excellent organizational skills
* Experience and knowledge of Time and Attendance Products
* Strong technical background
* Proficient in MS Excel