Manager Supply Chain, Small Parcel
Apply NowCompany: Express
Location: Columbus, OH 43230
Description:
Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Responsibilities
This role is responsible for managing logistics operations, optimizing delivery routes, and ensuring compliance with transportation regulations. The individual should be comfortable working in a fast paced, fluid environment. The ideal candidate will have a strong background in supply chain management, leadership, and problem-solving skills. The position is a blend of short-term execution and long-term strategic planning, which requires exceptional decision-making skills. Additionally, this role will own the parcel transportation budget and be responsible for optimizing unit and order economics, as well as carrier performance and SLA. The role plays a critical part in balancing service, cost, and customer experience, proactively navigating through seasonal peaks and promotional calendars.
KEY RESPONSIBILITIES
REQUIRED EXPERIENCE & QUALIFICATIONS
CRITICAL SKILLS & ATTRIBUTES
Closing
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Responsibilities
This role is responsible for managing logistics operations, optimizing delivery routes, and ensuring compliance with transportation regulations. The individual should be comfortable working in a fast paced, fluid environment. The ideal candidate will have a strong background in supply chain management, leadership, and problem-solving skills. The position is a blend of short-term execution and long-term strategic planning, which requires exceptional decision-making skills. Additionally, this role will own the parcel transportation budget and be responsible for optimizing unit and order economics, as well as carrier performance and SLA. The role plays a critical part in balancing service, cost, and customer experience, proactively navigating through seasonal peaks and promotional calendars.
KEY RESPONSIBILITIES
- Own the strategic direction and logistics roadmap for Phoenix's global small parcel transportation needs.
- Own the selection, negotiation, and on-going relationship management for all partners.
- Own total cost per shipment and overall shipping P&L including freight audit to pay.
- RFP services as needed.
- Provides guidance on the demand plan for the brands and business, ensuring alignment with business priorities and initiatives.
- Primary point of contact for pickup and partner locations (aka 3PL partners and stores)
- Monitor transportation metrics and KPIs, identifying areas for improvement.
- Manage relationships with carriers, third-party logistics providers, and internal stakeholders.
- Ensure compliance with all transportation regulations, safety standards, and company policies.
- Supervise and mentor transportation staff, providing guidance and performance feedback.
- Utilize logistics software and technology to enhance operational efficiency.
- Handle transportation-related issues, such as delays, damages, or customer complaints.
- Collaborate with other departments to improve supply chain coordination.
- Prepare reports and analyze data to make informed business decisions.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Years of Experience: 7+ years
- Experience using data and metrics to determine and drive improvements.
CRITICAL SKILLS & ATTRIBUTES
- Must have excellent communication (oral and written),
- Strong and demonstrated knowledge of transportation regulations and best practices.
- Previous experience owning parcel budget $50MM- $100MM preferred.
- Proficiency in logistics management software and Microsoft Office Suite.
- Excellent leadership, communication, and organizational skills.
- Ability to analyze data and implement process improvements.
- Problem-solving mindset with the ability to work in a fast-paced environment.
- Experience in negotiating contracts with carriers and vendors is a plus.
- Knowledge of all billing elements and surprises i.e., GRI, DSA, fuel, etc.
- Knowledge of reporting and auditing performance measures
Closing
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.