Compliance Monitoring & AI Integration Manager

About WebBank

WebBank (the "Bank") is a Utah chartered Industrial Bank headquartered in Salt Lake City, Utah. As "The Bank Behind the Brand", WebBank is a national issuer of consumer and small business credit products through Strategic Partner (Brand) platforms, which include retailers, manufacturers, finance companies, software as a service (SaaS) and financial technology (FinTech) companies. The Bank is a leading player in the digital lending space, driving innovation in financial products through embedded finance with Strategic Partner platforms. WebBank engages in a full range of banking activities including consumer and commercial loan products, revolving lines of credit, credit cards, private-label card issuance, auto-refinancing and more. The Bank provides capital in the form of asset-backed lending and other credit facilities to Strategic Partner platforms, credit funds, and other lenders with a targeted focus on specialty finance assets. The Bank is also a leading provider of commercial insurance premium finance products through its wholly owned subsidiary National Partners and Security Premium Finance, a wholly owned subsidiary of National Partners.

Job Summary

The Compliance Monitoring & AI Integration Manager is responsible for various tasks supporting the Bank's compliance program. This position requires performing day-to-day compliance management activities related to the Bank and its Strategic Partner programs. The successful candidate will report to the Vice President of Compliance - Design, Oversight, and Onboarding. The Manager leads a team responsible for executing WebBank's Compliance Monitoring Program. This role provides oversight of Strategic Partner adherence to federal and state laws, regulatory expectations, and Bank-specific requirements. The Manager directs activities related to marketing reviews, operational monitoring, and issue escalation, while also identifying and tracking emerging compliance risks. In addition, the role supports the integration and responsible use of Generative AI (GenAI) technologies within the monitoring program. This includes coordinating with internal stakeholders and external vendors on the evaluation, implementation, and oversight of GenAI tools used for compliance-related functions. The position requires close collaboration with Compliance Managers, Program Managers, Legal, and Strategic Partners.

Primary Responsibilities (Job Duties)

• Perform compliance monitoring activities, including hands-on review of marketing and consumer-facing materials from Strategic Partners and related entities, ensuring adherence to federal and state laws, Bank policy, and regulatory expectations.
• Build and maintain monitoring schedules, tools, and workflows to ensure consistent execution and on-time delivery of assigned reviews.
• Develop, test, and integrate GenAI tools to support compliance monitoring, including automation of repeatable tasks, documentation of results, and trend recognition.
• Document, track, and escalate compliance issues identified through monitoring, maintaining clear, audit-ready records.
• Draft monitoring findings and reports, analyze results for trends, and present actionable insights to Compliance leadership.
• Lead continuous improvement initiatives within the monitoring program, identifying opportunities to streamline processes or enhance risk coverage.
• Support the hands-on design and use of custom GenAI solutions, including prompt creation, testing, and deployment into workflows.
• Collaborate with GenAI vendors and internal tech resources to evaluate and implement compliance-focused AI tools.
• Assist in preparing responses to audit or regulatory inquiries related to monitoring activity, providing detailed documentation and support.
• Work cross-functionally with Compliance Managers and Legal to align on regulatory expectations and reinforce consistent program execution.
• Provide coaching to Analysts or peers, as needed, to ensure alignment on monitoring methodology and standards.

Qualifications

You Have:

• Bachelor's degree and/or 7-10 years of regulatory compliance or audit experience in a financial institution.
• Experience in a bank environment is required.
• Experience in performing and/or supervising compliance monitoring activities.
• Direct experience dealing with regulators (FDIC, Utah Department of Financial Institutions) is highly desired.
• Excellent ability to interpret legal and statutory materials as well as state and federal regulations.
• Strong working knowledge of consumer protection laws and advertising/marketing regulations (e.g., TILA, ECOA, UDAAP, CAN-SPAM).
• Familiarity with Generative AI tools (e.g., OpenAI, ChatGPT) and their application to compliance or operational use cases.
• Ability to interface effectively and build relationships with internal departments and Strategic Partner counterparts.
• Ability to handle a fast-paced environment, take ownership of projects and successfully meet established project deadline requirements.
• Ability to self-direct, investigate and evaluate and form nonpartisan judgments.
• Highly developed investigatory skills, particularly with regard to researching and analyzing complex regulations and communicating the information to others.

Even Better:

• Experience developing or deploying GPTs to support compliance functions.
• Experience managing third-party vendors, particularly technology or compliance solution providers.
• Masters degree in law, business, or a related field
• CRCM certification or advanced compliance credentials

Company Perks

You Get:

• Flexible work options - Flexible work-from-home opportunities and other hybrid workplace options are available.
• Paid Time Off (PTO) - Generous paid time off plus paid parental leave.
• Health insurance - Plans include an employer paid medical option, dental, and vision coverage, plus we offer Health Savings Accounts.
• 401(k) - WebBank matches up to the first 6 percent of employee contributions and both the employee's contributions and WebBank's match are fully vested immediately.
• Life and Disability Insurance - Life insurance and long and short-term disability insurance plans are 100% employer paid.
• Tuition Reimbursement - WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year.