Lending Servicing Operations Director

About this role:

Wells Fargo is seeking Operations Director who will be a critical thought leader and an execution leader for Lending Servicing within Commercial Bank Operations.

This role will be a part of the senior leadership team and will serve as a Chief of Staff, supporting the Head of Lending Servicing, as well as the Commercial Bank Operations.

In this role, you will:

• Manage a cross functional team of individual contributors focused on various horizontal functions like customer complaints and redress activities, self-service adoption, capacity management, location strategy etc.
• Serve as a trusted advisor to Head of Lending Servicing, drive performance and initiatives, communicate priorities and key deliverables, and develop presentations to key stakeholders and senior management.
• Identify opportunities and strategies for process improvement and risk control development. Work with senior management to develop and execute business plans
• Coordinate across Lending Servicing to develop top-down and bottoms-up communication and information needs including strategic and tactical communications for the organization
• Facilitate various business routines and prepare formal presentations, including regular Town Halls, leadership offsites, leadership and regulatory meetings.
• Lead meetings, advisory councils, and cabinets (as appropriate) to facilitate decision making and support implementation of recommendations and plans.
• Work with support partners like finance, HR, control & risk management, communications, events, and technology to ensure actions are completed timely.
• Engage with all levels of professionals and managers across lines of businesses to ensure clients and business needs are being fulfilled.
• Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational.
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• Prior experience and/or understanding of Commercial Banking fundamentals, including product and service capabilities, organizational structure and alignment, and internal process/systems/data.
• Extensive global business and transformation experience.
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals.
• Ability to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processes.
• Ability to articulate issues, risks, and proposed solutions to various levels of staff and management.
• Demonstrated experience fostering strong partnerships, promoting teamwork, and influencing others.
• Strong critical thinking skills combined with strategic business focus.
• Sense of urgency and ability to multi-task and manage competing projects in a deadline-driven environment.
• Passion for results, and personal accountability for achievement.
• Excellent verbal, written, and interpersonal communication skills.
• Significant prior experience with Microsoft Office (Word, Excel, and PowerPoint) skills.
• Ability to present data and ideas in presentation form, including the ability to tell a story through words and pictures.
• Ability to translate and present complex data in a manner that educates, enhances understanding, and influence decisions.
• Ability to successfully operate in a complex and matrixed environment.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$144,400.00 - $300,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

21 Apr 2025
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.