Director of Student Support Team Operations

Director of Student Support Team Operations

Job Summary
The Director of Student Support Team Operations role is an integral part of the Student Support team, ensuring and amplify the success and efficiency of KIPP DC's Student Support team. The starting salary range for this role is $125,223-$138,403. This is a full time, on-site role based across campuses with an anticipated summer 2025 start date.

About KIPP DC
By 2025, KIPP DC will build upon two decades of proven results to develop into a more impactful, innovative, and inclusive school system that provides joyful, identity-affirming learning experiences so that all students and alumni achieve extraordinary outcomes.

Our work is grounded in a commitment to excellence, equity, and justice. We believe all students have the right to rigorous, relevant, and joyful learning experiences led by exceptionally talented and diverse educators who promote student achievement and a sense of belonging. We believe students and teachers best succeed when surrounded by an ecosystem of supports, including our central headquarters team that supports KIPP DC's 20 schools and two programs, 7,500 students, and 1,300 teachers, leaders, and staff members dedicated to this mission.

About the Role
The Director of SST Operations will be a multi-talented leader who maintains and optimizes systems, owns and is accountable for key processes like procurement, Medicaid, budget tracking, and providing strategic project-based support for KIPP DC's senior student support leaders. The Director of SST Operations will manage cross-functional team collaboration, planning, and SST operations. You will support KIPP DC's mission to create joyful, identity-affirming, inclusive learning environments and achieve extraordinary outcomes for students.

As a director, this position must also ensure adherence to established internal control policies and procedures and maintain compliance within the organization.

Location and Type of Work
This is an exempt position and will report to the Managing Director, Student Support, Primary. As a headquarters team that is focused on being responsive to our schools and meeting the needs of our students and families, we approach our work in a way that reflects these priorities. Schools operate in person and our students and families rely on us for in-person support, and this position will regularly provide on-site support to school teams, frequently partner with other headquarters teams, or regularly work in multiple locations. Because of the nature of the work, this role allows for occasional flexibility. This role will have approximately 20% flexibility to work remotely.

Responsibilities
Organizational Collaboration & Cross-Functional Coordination for the SST Team (50%)

• Drive internal communication and collaboration within the SST team and across functional teams; Generate the production of communications on behalf of senior SST team leaders, including all-staff communications, memos, reports, speeches, talking points, and presentations
• Drive the logistical planning and execution of major professional development (PD) strands (summer regional PD, school leader PD, PD days, school leader retreats, etc.)
  • Manage pre-event details including, but not limited to: ordering food, assembling materials, managing attendance, communicating to attendees, contributing to joy factor
  • Plan and managing day of logistics (calendaring, A/V, catering, vendor and event management, materials, etc.) for professional learning events
• Oversee and provide logistical direction for Student Support Team step backs and events.
• Conduct data analysis, including student and staff surveys and performance metrics to support the SST team. Prepare and analyze reports for SST leadership review.

• Manage externs, contractors, and part-time workers on student support projects
• Manage projects, deadlines, submissions, and communications related to external regulators including KIPP Foundation's One KIPP initiatives, the D.C. Public Charter School Board and Office of the State Superintendent.
• Ensure that students with IEPs that are transitioning between programs are properly set up in all of our platforms.
• Foster equitable engagement by enhancing feedback loops and use of data.

Organizational Strategy & Planning (20%)

• Manage and negotiate contracts for special education services.
• Ensure deliverables of vendors and CBOs supporting the SST program; manage contracts to ensure they are executed and organized in a timely manner;
  • Develop and maintain systems to track all active contracts.
• Ensure effective coordination and communication between team members to support contracted Related Service Providers
• Represent SST leadership in meetings with internal and external stakeholders to share and gather information

Finance, Purchasing, and Partner Management (20%)

• Manage processes for KIPP DC finance team, external auditors, and consultants to execute KIPP DC's annual Medicaid billing cycle amounting to nearly $2mm in federal reimbursements each year
• Design systems to track, monitor, and communicate about the SST team budget; design systems to track the special education team's budget, invoices, and reimbursements to ensure the team manages to the financial plan and complies with internal controls and procedures; monitor the effectiveness of these systems
• Mange the Medicaid PERM (Payment Error Rate Measurement) point of contact for Medicaid Audits; troubleshoot with stakeholder groups to ensure timely payments and deliverables
• Ensure related service delivery for 100% of services are accurately reflected in special programs
• Manage compliance of Anybill and credit card transactions with SST budget requirements.
• Ensure adherence to procurement processes and guidelines in line with KIPP DC headquarters' financial protocols.
• Manage team purchasing; Organize centralized SST Team purchasing, including receiving quotes from vendors through to distribution, tracking, and invoicing of orders
• Oversee strategic planning and procurement for professional development for DAs, school psychologists, OTs, and SLPs.
• Design systems to provide routine updates to SST leadership about vendor and CBO performance
• Liaise with CBOs and vendors to ensure effective communication and deliverables

Research and Data Analysis (10%)

• Seek out and assess external data sources and research to inform and support KIPP DC's Student Support priorities; examples include D.C. legislation focused on Student Support initiatives, research in best practices, development opportunities, work from stakeholder groups within the DC region, etc.
• Analyze internal data sets in support of the Student support Team; examples include Student Support data and annual staff surveys (TNTP), in partnership with the KIPP DC Data Team; produce reports and analyses to drive decision making

Requirements & Preferences

Required Qualifications

• Bachelor's degree
• Minimum of 3 years experience in team coordination, communications, management, teacher leadership, operational leadership, and/or project management
• Excellent verbal and written communication skills
• High level of proficiency with tools such as Office 365 suite, Google tools, Slack, calendar tools, and project management tools, etc.
• Ability to work in a dynamic, fast paced environment and an eagerness to build relationships
• Strong judgment and decision-making skills
• Excellent strategic planning and prioritization skills
• 6+ years' PK-12 teaching or school-based leadership experience required

Preferred Qualifications

• Master's degree preferred
• PK-12 team leadership or management experience strongly preferred
• Demonstrable experience managing high-profile projects
• Experience in strategy, data analysis, project management, and interacting and influencing leaders
• Understanding of the special education database: Special Programs

Physical Requirements

• Ability to lift 10 pounds
• Ability to stand frequently
• Ability to travel across KIPP DC schools
• Prolonged periods of sedentary work
• Flexibility to work outside normal business hours or weekends for KIPP DC events

Demonstrated Excellence in the Following Areas:

• Commitment to Students and Schools: Demonstrates commitment to education reform, believing in every child's potential for success and prioritizing students, schools, and the essential role of families.
• Strategic Thinking and Problem Solving: Finds creative solutions to challenges that achieve broader goals of team and organization.
• Project Management: Sets a high bar for own work and supports others to achieve desired team outcomes.
• Communications and Influence: Demonstrates adept communication skills and influence to advance work by adjusting content and style.
• Teamwork: Contributes to a supportive team culture, fostering diverse work styles and maintaining a high performance standard.
• Trust and Collaboration: Establishes and nurtures effective relationships with a diverse set of stakeholders to support the best outcomes for our work.
• Cultural Humility: Advances KIPP DC's commitment to anti-racism by creating a diverse, equitable, and inclusive environment for all stakeholders.
• Continuous Learning: Commits to continuous learning through feedback, self reflection, humility, and action.

Benefits & Compensation
KIPP DC offers an extremely competitive compensation and benefits package:

• The anticipated starting salary range for this position is $125,223-$138,403. At KIPP DC we strive for clarity, equity, and to be highly competitive. When determining salaries we look at benchmarks in the education and non-profit sector.
• KIPP DC offers a robust benefits package including medical, dental, and vision insurances; various voluntary benefits; and employer paid benefits such as short term disability, long term disability, life insurance, and a membership to One Medical.

• KIPP DC also offers a 403(b) retirement account with a 3% employer contribution and a 3% match with vesting after three years.
• Currently, individuals in this role have up to 15 paid time off days, up to 10 paid sick days, and 12 paid holidays. This is subject to change and your exact schedule will be shared in your offer letter.

Equal Employment Opportunity Employer

KIPP DC Public Schools does not discriminate against, or tolerate discrimination against, employees or applicants for employment on any legally-recognized basis or protected class including, but not limited to, actual or perceived race, color, national origin, immigration status (except as necessary to comply with federal, DC, state, or local law), religion, sex (including pregnancy, childbirth, lactation and related medical conditions), age, physical or mental disability, medical condition, sexual orientation, gender (including gender identity or expression), marital status (including domestic partnership status), genetic information, political affiliation, pregnancy, family responsibilities, personal appearance, veteran status, uniform service member status, status of being unemployed, status of victim a survivor of domestic violence, sexual offense or stalking, matriculation or any other protected class under federal, state, DC, or local law.

Click here or here to review KIPP DC's non-discrimination policy and KIPP DC's Title IX Coordinator's contact information.

Please Note: If you encounter difficulties submitting your application or fail to receive a confirmation email after applying, kindly reach out to Danica Cunningham at danica.cunningham@kippdc.org. Please include your name, resume, and specify the role you are applying for in your email. We appreciate your understanding and apologize for any inconvenience caused.