Vice President of Operations

Position Summary:

The Vice President of Operations is a key leadership role responsible for the day-to-day management of the Attleboro Norton YMCA's Downtown Branch and the Pleasant Street Child Development Center. Reporting directly to the CEO, this position ensures high-quality operations across all departments, including Aquatics, Membership, Youth Sports, Childcare, Facilities, and Health & Wellness. The VP of Operations is a strategic thinker and hands-on leader, focused on driving member satisfaction, program excellence, team development, and operational effectiveness.

Key Responsibilities:

• Oversee and support daily operations at both the Downtown Branch and Pleasant Street location.
• Lead department directors and staff to ensure delivery of high-impact, mission-driven programs and services.
• Develop and manage department budgets in collaboration with the CFO and program leaders.
• Champion a culture of service, accountability, and inclusion across all operational areas.
• Ensure compliance with YMCA standards and local, state, and federal regulations.
• Drive membership growth, retention, and engagement through exceptional service delivery.
• Collaborate with the CEO and Board on strategic priorities and deliver reports and updates as needed.
• Serve as staff liaison to assigned Board committees.
• Support association fundraising efforts through donor stewardship, events, and campaign engagement.
• Represent the YMCA in community meetings and initiatives to strengthen partnerships and visibility.
• Other duties as assigned to support the overall success of the YMCA.

Qualifications:

• Bachelor's degree in business, nonprofit management, recreation, or related field or equivalent experience.
• Minimum of 5-7 years of progressive leadership experience in operations or program management, preferably in a YMCA or similar nonprofit.
• Strong supervisory and team development skills.
• Demonstrated success in budget management and operational planning.
• Ability to engage diverse stakeholders including staff, members, donors, and community partners.
• Experience working with a Board of Directors or volunteer committees is a plus.
• Proven ability to manage multiple priorities with a high level of organization and follow-through.