Director of Operation (MSP)
Apply NowCompany: CW IT Support, Inc.
Location: Wilmington, NC 28403
Description:
Director of Operations - CW IT Support
Location: Wilmington, NC (On-Site) Full-Time | Leadership Role | Growth-Driven
Are You a Results-Driven Leader Ready to Take CW IT Support to the Next Level?
CW IT Support is on the hunt for a Director of Operations-a dynamic, process-driven leader who thrives on efficiency, accountability, and team development. This is an opportunity to lead a fast-growing MSP, optimize operations, and ensure our clients receive top-tier IT support.
If you're a strategic thinker with a passion for customer success, team leadership, and operational excellence, we want to meet you!
Why CW IT Support?
Fast-growing IT support provider with a strong client base Work with a high-energy, results-oriented team We believe in Extreme Ownership, Continuous Improvement, and Customer Excellence Opportunities for career growth and professional development
Check out our company culture and benefits at: www.cwitsupport.com/careers
What You'll Be Doing
Overseeing Operations: Lead and optimize our service delivery, client onboarding, and project execution Driving Customer Success: Maintain 95%+ CSAT rating and ensure 100% client retention Scaling Efficiently: Improve processes to drive profitable revenue growth Building a High-Performing Team: Recruit, train, and mentor top-tier IT professionals Optimizing Performance Metrics: Monitor KPIs, track operational goals, and ensure service excellence
Reports directly to the company president, who oversees revenue generating activities
What We're Looking For
Leadership & Problem-Solving: Strong ability to analyze issues, make data-driven decisions, and drive results Technical Knowledge: Advanced IT Skillset around servers, networks, and M365; experience in IT operations is a MUST High Standards: Passionate about efficiency, organization, and accountability Strong Communication: Clear, professional, and proactive in both verbal and written communication Drive & Adaptability: A growth-oriented mindset and ability to thrive in a fast-changing environment
Perks & Benefits
Competitive salary + performance incentives + 100% Health / Dental / Vision + 401(k) match Career advancement in a rapidly growing company Be part of a team that values employees, clients, and the community
Ready to apply? Visit www.cwitsupport.com/careers
Let's build something great together!
Location: Wilmington, NC (On-Site) Full-Time | Leadership Role | Growth-Driven
Are You a Results-Driven Leader Ready to Take CW IT Support to the Next Level?
CW IT Support is on the hunt for a Director of Operations-a dynamic, process-driven leader who thrives on efficiency, accountability, and team development. This is an opportunity to lead a fast-growing MSP, optimize operations, and ensure our clients receive top-tier IT support.
If you're a strategic thinker with a passion for customer success, team leadership, and operational excellence, we want to meet you!
Why CW IT Support?
Fast-growing IT support provider with a strong client base Work with a high-energy, results-oriented team We believe in Extreme Ownership, Continuous Improvement, and Customer Excellence Opportunities for career growth and professional development
Check out our company culture and benefits at: www.cwitsupport.com/careers
What You'll Be Doing
Overseeing Operations: Lead and optimize our service delivery, client onboarding, and project execution Driving Customer Success: Maintain 95%+ CSAT rating and ensure 100% client retention Scaling Efficiently: Improve processes to drive profitable revenue growth Building a High-Performing Team: Recruit, train, and mentor top-tier IT professionals Optimizing Performance Metrics: Monitor KPIs, track operational goals, and ensure service excellence
Reports directly to the company president, who oversees revenue generating activities
What We're Looking For
Leadership & Problem-Solving: Strong ability to analyze issues, make data-driven decisions, and drive results Technical Knowledge: Advanced IT Skillset around servers, networks, and M365; experience in IT operations is a MUST High Standards: Passionate about efficiency, organization, and accountability Strong Communication: Clear, professional, and proactive in both verbal and written communication Drive & Adaptability: A growth-oriented mindset and ability to thrive in a fast-changing environment
Perks & Benefits
Competitive salary + performance incentives + 100% Health / Dental / Vision + 401(k) match Career advancement in a rapidly growing company Be part of a team that values employees, clients, and the community
Ready to apply? Visit www.cwitsupport.com/careers
Let's build something great together!