SENIOR UX RESEARCHER & PRODUCT EXPERIENCE

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

POSITION OVERVIEW

We are looking for a senior UX researcher and product experience who is passionate, curious, and has a high level of empathy for users. You will help support the design and enhancement of accessible, innovative and inclusive digital experiences for entrepreneurs.

The ideal candidate is a strategic thinker who discovers, interprets, and communicates user data and strategic opportunities in inspiring and compelling ways to co-create digital experiences based on trusted, robust data.

If you're excited to be part of a multidisciplinary design, research, and content team, you've come to the right place!

THE CHALLENGES TO BE MET

• Participate in defining the vision of our digital products and services through a user-centric approach to guide strategic decisions and establish a common roadmap.

• Lead the UX research practice through the different adapted methodologies: interviews, surveys, usability tests, card sorting, A/B testing, focus groups, heat maps, user journey mapping, heuristic evaluation, competitive analysis, guerrilla testing, co-creation workshops.

• Translate user needs into business opportunities by transforming research data into actionable strategic recommendations to support and guide designers in the co-creation of digital solutions.

• Establish a strong partnership between the design, product development and architecture team to ensure a common and coherent vision.

• Lead Design Thinking, brainstorming and strategic planning workshops.

• Provide thought leadership to circulate and promote user research knowledge and practices throughout the organization and help teams adopt a user-centric culture.

• Builds relationships with other BDC research departments (CX, Market Intelligence, Economics, Voice of the Customer) to share research results and identify opportunities for collaboration.

• Contribute to the Design System by ensuring that research informs decisions on the consistency and effectiveness of components.

WHAT WE ARE LOOKING FOR

• Have a minimum of 8 years of hands-on experience in user experience research, with a proven ability to provide relevant advice on the development and improvement of digital products and services.

• Degree in a field related to behavioral research (psychology, human-centered interactions, user experience design), or equivalent work experience.

• Experience in setting up an organization-wide UX research program.

• Outstanding communicator, share your analyses and observations with skill in order to present your recommendations

• Experience with AI and new user interaction paradigms.

• Knowledge of the banking or financial field, an asset.

More specifically:

• Creative, in the way you think, solve problems and find solutions

• Rigorous, you have good management of your priorities and you cultivate a passion for your job

• Mastery of UX, analytics, and design research tools: User Testing, Maze, Qualtrics, Optimal Workshop, Google Analytics, Figma, Miro, Confluence and other relevant tools to capture and analyze user behaviors.

• Fluency in French and English (written and spoken)

#INDHP

Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.