Director of Facilities and Asset Management

Summary

The Director of Facilities and Asset Management, in partnership with the CIO, leads the strategic and operational management of the agency's physical assets to support the agency's mission. This role ensures that all facilities, grounds, and vehicles are well-maintained, safe and compliant. The Director of Facilities and Asset Management is accountable for the planning, communication, facilitation, oversight and coordination of preventive maintenance, repairs, improvements, renovation, new construction and presentation of all properties. The Director of Facilities and Asset Management provides leadership and direction to the property management team and fosters a collaborative and high-performing work environment through regular communication, support, and development of property team members.

Location: Statesville

Shift/Hours: M-F 8am-5pm

Principal Duties and Responsibilities

Specific duties and responsibilities:

Facilities Management

• Oversee and organize preventive, routine, and special maintenance and groundskeeping projects, ensuring they are managed through written plans
• Oversee the procurement of service providers/contractors and verify work quality; serve as the general contractor for all new construction and renovation projects, overseeing design, budgeting, project/work plan development, and completion
• Maintain high standards of safety and regulatory compliance; verify all property management activities comply with agency P&P, applicable laws and accreditation standards including, but not limited, to The Joint Commission, NFPA, NC Building Codes & Standards; proactively identify and mitigate risks
• Administer the agency's fleet operations, including vehicle procurement, assignment, maintenance scheduling and decommissioning
• Ensure safety and efficiency of agency fleet through ongoing performance monitoring and driver management
• Develop and maintain effective property management systems, including policies and procedures and maintenance schedules
• Effectively utilize PMS to facilitate prompt response and resolution of customer requests for support and incident reports and reduces the quantity and duration of business impacting events

Leadership and Strategic Planning

• Build and effectively manage relationships with internal and external stakeholders including staff, tenants, vendors, and regulatory entities
• Work collaboratively to develop and implement an effective financial strategy, including develop and monitor annual operating and capital improvement budgets, manage costs, forecast expenditures and identify revenue improvements;
• Develop and implement strategic plans to optimize operations and property portfolio, including setting performance targets, managing budgets, and ensuring efficient use of resources
• In conjunction with the responsible executive, manage the acquisition, leasing, and disposition of properties, including all related due diligence, evaluation, and investigation and assist in developing long-term plans for properties
• Effectively leverage technology such as Computerized Maintenance Management System (CMMS), smart devices, and BI tools to monitor performance, improve asset tracking, enhance operational efficiency, reduce downtime, and lower costs
• Serve as member of the Properties for Children Board and Environment of Care Committee
• Stay abreast of industry changes, emerging technologies, and relevant regulatory requirements

Supervision and Administration

• Direct the recruitment, onboarding, organization and development of property management team
• Verify all team members receive regular documented supervision at least monthly
• Effectively monitor and manage staff performance by establishing clear expectations and performance standards, providing regular feedback, offering opportunities for training and if necessary, implementing performance improvement plans
• Ensure the team has the necessary resources, such as knowledge, tools and materials, to work effectively

Core Competency: Supervisors

Supervisor's will complete 100% of direct report's evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations.

• Measurement: Review of evaluations due during the review period and whether they were completed on time.

Supervision responsibilities:

The Director of Properties directly supervises the following: Properties Administrative Coordinator and Maintenance Supervisor.

All employees have the following expectations:

• Mission : Contribute to and enhance company mission
• Organization : Prioritize and plan work responsibilities appropriately
• Professional Development : Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy : Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism : Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork : Serve effectively as a team contributor on all assignments
• Communication : Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership : Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence : Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.

Children's Hope Alliance is an Equal Opportunity Employer

Requirements

Education and Experience Requirements:

• Bachelor's degree in business administration, real estate or a related field is preferred. Post-secondary training/education in a related field is required.
• 7-10 years of experience in property and/or facilities management with at least 5 years in a supervisory role
• Preferred experience in construction and related skills - electrical, plumbing, HVAC, carpentry and finishing
• Professional licenses/certifications are a strength
• Demonstrated proficiency using property management software and Microsoft Office (Word, Excel, PowerPoint)
• Must have a valid North Carolina's Driver's license and able to travel throughout our service area
• Must submit to and pass pre-employment drug screening, criminal records check and DMV/MVR checks.

In addition to education and experience indicated in job description, I would add in a posting the successful applicant will have:

• Excellent leadership and communication skills.
• Strong business acumen evidenced by strategic thinking, problem solving and market awareness
• Experience successfully managing large-scale projects, streamlining processes to improve efficiency and maintaining high standards of safety and compliance
• Strong vendor procurement and management skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, frequently required to stoop or kneel, and must be able to lift and/or move up to 50 pounds. Specific vision abilities include close, distance, peripheral, and depth perception.

The work environment will contain moderate noise. The employee is , on occasion, exposed to extreme weather conditions, toxic fumes, or airborne particles

Salary expectations

• New employees are generally hired at the midpoint of the posted salary range. However, the exact salary may vary depending on factors such as qualifications, internal equity, and the budget allocated for the role.

Children's Hope Alliance is committed to fostering, maintaining, and promoting equal employment opportunities. We recruit, hire, train, and promote employees without discrimination of race, religion, color, marital status, veteran status, physical or mental disability, national origin, sex, or age.

Salary Description

$90,000- 102,700