Client Relationship Manager Team Lead SVP

What You'll Do

The Client Relationship Manager Team Leader is responsible for developing and supporting the team of Client Relationship Managers, Community Relations Officers and Community Relations Advisors. This role will focus on ensuring the CRMs are focused on understanding client needs and developing strategic and innovative ways to meet them.

Responsibilities Include

• Partner with clients to understand their business objectives and challenges; recommend appropriate financial solutions to meet their needs; build positive, long-term relationships
• Directly supervise the Client Relationship Managers and Deposit & Treasury Manager; partner with and guide Community Relations Officers, and Community Relations Advisors
• Ensure CRMs are producing at or above expectations; be a resource for business planning, drive accountability for results
• Identify potential clients, partners and new target markets through various channels, including networking, referrals, and research; use this info to take action to gain new clients
• Ensure branches and loan teams are meeting sales goals via supervision of the Deposit Treasury Manager; work with branch leadership to support the roll-out of new products and services
• Serve as the point of contact for clients as it relates to providing updates, gathering feedback and ensuring they're deriving value from our offerings, all in a timely and professional manner
• Represent the Bank in a professional manner at various functions or meetings to increase the visibility of the Bank and to develop leads and solicit prospective clients
• Work to ensure the businesses clients within assigned market area are profitable to the Bank
• Collaborate with internal partners as needed to gain insights and information for proposal development
• Monitor and analyze client performance metrics to track success and identify opportunities for improvement
• Keep abreast of industry trends and market developments to offer valuable insights and recommendations to clients
• Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies

What You'll Need to be Successful

• Service - promptly respond to requests for service and assistance; meet commitments made to customers and other employees
• Collaboration - ability to work well with other departments and individuals
• Quality - commitment to excellence and high standards
• Professionalism - ability to approach others in a tactful manner, react well under pressure or in difficult situations
• Written Communication - ability to write reports, business correspondence, and procedure manuals
• Problem-solving Skills - identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions
• Verbal Communication - ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Motivation - set and achieve challenging goals
• Compliance - consistently adhere to Bank policies and regulations, reinforce training to ensure that bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

Qualifications

• Bachelor's degree in business, marketing or related field
• 10 years' banking experience required, to include 7 years' management and/or experience in commercial lending or business development
• A basic understanding of commercial lending products and underwriting is needed as well as a functional knowledge of all deposit products and fee services is needed
• Proficiency using Profit Intel or similar CRM system preferred

Why You Should Apply

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

Pay Range (Salary ): $175,000 - $185,000/year

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.