Director of Business Operations

Summary: The SBH Director of Business Operations will provide administrative oversight of key division and clinic components. On the clinic side this will include front office and billing departments, administration of EHR system and processing of AP, payroll and contracts and maintenance of monthly KPIs. Interface with clinical management team and division components including residential recovery programs and recovery center. Interface with agency's A&F unit.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Manage day to day operations of clinics that includes supervision of the behavioral health clinic office manager and billing supervisor
• Provide business support to residential recovery programs around invoices, procurement, and billing.
• Work with A&F analyst to prepare financials and bill contracts where appropriate.
• Process and approve payments to vendors ensuring that invoices are charged to the proper GL codes.
• Develop and submit monthly/quarterly/annual billing reports for local, state and federal funding sources to include salary schedules; payment, statistics and progress reports.
• Act as a business partner to the Division Director providing analysis of trends and recommendations for changing business environment including ongoing analysis of salaried versus FFS models, assessment of overall costs, productivity analysis.
• Analyze actual results versus budgeted and prepare monthly reports, make all necessary adjustments.
• Become subject matter expert (SME) with billing system and assist in ongoing evolution of EHR system.
• Review monthly key outcome and performance data reports with clinical personnel and Division Director.
• Monitor effectiveness of activities, ensuring that outstanding authorizations, billings, postings, collections and accounts receivable are within established time limits.

• Work with billing supervisor to ensure bad debt is within industry standards.
• Liaison with SMOC Finance through periodic meetings with Chief Financial Officer and Controller.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• 5 years of relevant experience, BA required
• Experience working in behavioral health & third-party billing.
• Management and Project Experience
• Experienced in a variety of computer software programs
• General familiarity with Electronic Health Records
• Ability to interface with technology vendors
• People and Team skills; ability to work in a multidisciplinary environment and collaborate.
• Solid written and verbal communication skills
• Reporting experience.

Organizational Relationship: Directly reports to Division Director, the direct reports of this position are the SBH Billing Supervisor and the Clinic Office Manager, there are no indirect reports of this position.

Physical Requirement: Ability to read, write and enter data into a computer. Some light lifting is required.

Working Conditions: As part of the responsibilities of this position, the Director of Business Operations will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required

Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Director of Business Operations, SBH position is eligible to work from home 0-40% of the week in scheduling coordination with the department manager.

We are an equal opportunity employer committed to diversity in the workplace
9am-5pm ; Monday - Friday
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