AI & Automation Systems Analyst

OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!

As a System Analyst, you will play a critical role in advancing OEC Group's AI & Automation roadmap within our growing IT department. This position requires a comprehensive understanding of end-user and stakeholder requirements, coupled with the technical expertise to select, deploy, and maintain a portfolio of AI/Automation applications

What we're looking for...

• Systems Analyst with 3-5 years of experience in AI/Automation tools to enhance business outcomes.
• Strong background in business analysis, excellent communication skills, and a deep understanding of the application of emerging technologies.
• Conversational Mandarin is a plus!

What you will do:

• Ideate & Innovate:
  • Engage with business stakeholders to identify and prioritize use cases for business process automation and AI applications
  • Collaborate with internal teams and external suppliers/consultants to identify, select and implement new technologies based on available use cases
  • Analyze and build business cases for new technology usage and implementation
  • Champion usage of new technology and drive user adoption through organizational change management
• Design & Build:
  • Gather and define requirements for AI/Automation-based solutions, working with stakeholders to translate business needs into technical specifications
  • Lead the implementation of AI/Automation projects from initiation to deployment
  • Collaborate with cross-functional teams (BA, business SMEs, infrastructure, security, etc.) to design and optimize solutions that meet business requirements
  • Analyze data to train and validate the accuracy of AI, ML, and Automation technologies
• Operate & Improve: Support, manage, and organize operations for AI & Automation applications portfolio
  • Manage the resolution of incidents and escalations to supplier or internal development teams
  • Monitor and maintain service health, availability, and usage in alignment with business continuity and compliance
  • Manage enhancements and change requests to deployed programs and automations
  • Maintain and improve on knowledge artifacts (user training, service desk training, business requirements and system documentation, policy and procedures, etc)
  • Monitor and maintain the service contract (IT assets and supplier performance) related to the AI & Automation service
  • Drive service continuous improvement initiatives

Who you are:

• You are a proactive and detail-oriented individual with a passion for managing IT projects
• You concisely summarize complex information, drive discussions, and facilitate brainstorming and solutioning exercises
• You can navigate complex environments, understand issues, and break tasks into manageable steps independently
• You are curious and want to grow your experience across several domains to drive projects from conception to run
• You are adaptable to manage multiple projects simultaneously across a broad range of topics
• You are adaptable, flexible, and resourceful to excel in dynamic and ambiguous environments

Work schedule:

New York Office: 9 am-6 pm EST (Hybrid)

Work Experience & Education

• Bachelor's degree in computer science, information technology, engineering or a related field
• 3-5 years of experience in business consultation, IT systems analysis, or solution design, with a proven track record of successful projects using AI/Automation tools to enhance business outcomes
• Knowledge and experience with:
  • Experience and understanding of AI & Automation technologies, such as:
    Experience in Automation, RPA & Process mining (UI Path, Celonis, PowerAutomate)
    Experience with AI/ML tools & platforms (CoPilot, Azure AI, Azure ML, etc.)
    Application of programming languages (Java)
    Understanding of ML frameworks (Tensorflow, PyTorch)
    Understanding of Natural Language Processing (NLP) and computer vision
  • Understanding of core logistics solutions, including ERP and peripheral solutions (CargoWise, AI integrations and API, workflows, etc.)
  • Knowledge of Logistics business processes
  • Application of process improvement and visualization (L6s, Agile, business process mapping, etc.)

Salary Range

$120,000-$150,000 annually based on education and experience level.

Perks & Benefits of OEC Group

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

• Health Insurance Coverage (Medical Vision and Dental)
• Life and Accidental Insurance Coverage
• Vacation/ Personal/ Floating Days
• 401K Retirement Plan with up to 3% company match

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

Company Culture

OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!

OEC Group is an Equal Opportunity Employer.

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