Technical Architect
Apply NowCompany: Tata Consultancy Services
Location: Plano, TX 75025
Description:
Collaborating with IT Team and Business to ensure availability of Cisco Contact Center Enterprise application in production environment by resolving incidents and problem tickets.
Experience with Design and Implementation of UCCE
Validation of fixes provided by vendors
Voice Gateways and SIP Gateways (CUBE) configuration and Support
Cisco UCCE design preparation
MRA, Jabber and Expressway troubleshooting.
UCS and VMware support.
Cisco UCCE upgrade Compatibility audit and requirement documentation
Experience with configuration, Migrations, Gateway replacements, Gateway IOS upgradations
Experience with third party integrations with UCCE
Experience with supporting other collaboration products like Finesse, CUCM, CUBE, CUSP and VVB
Troubleshooting call routing issues on UCCE/ICM Scripts
Assist with ongoing UCCE migration/Upgrade
Implement and Support AMC CTI Adaptor
Salary Range- $125,000-$150,000 a year
#LI-SP3
#LI-VX1
Experience with Design and Implementation of UCCE
Validation of fixes provided by vendors
Voice Gateways and SIP Gateways (CUBE) configuration and Support
Cisco UCCE design preparation
MRA, Jabber and Expressway troubleshooting.
UCS and VMware support.
Cisco UCCE upgrade Compatibility audit and requirement documentation
Experience with configuration, Migrations, Gateway replacements, Gateway IOS upgradations
Experience with third party integrations with UCCE
Experience with supporting other collaboration products like Finesse, CUCM, CUBE, CUSP and VVB
Troubleshooting call routing issues on UCCE/ICM Scripts
Assist with ongoing UCCE migration/Upgrade
Implement and Support AMC CTI Adaptor
Salary Range- $125,000-$150,000 a year
#LI-SP3
#LI-VX1