Senior Manager, Client Experiences
Apply NowCompany: Deloitte
Location: Stamford, CT 06902
Description:
The team
The U.S. Center for Board Effectiveness is a strategic growth platform for Deloitte LLP ("Deloitte") to execute, in partnership with the businesses, the vision to be the catalyst to build and sustain current and future board member relationships. By focusing on the most critical issues at moments that matter to the board member, Deloitte's differentiated capabilities are built, enhanced, and delivered through experiences that will accelerate Deloitte's growth. The Center for Board Effectiveness ("the Center") accomplishes this through an outstanding portfolio of initiatives and offerings, training curriculum, board insights, market information, and service solutions.
Work you'll do
The Center for Board Effectiveness - Senior Manager will have knowledge of and experience with the governance and regulatory landscape, insight into the role of the corporate board and committees, a thorough understanding of the role of the board in concert with management, understanding of the one-to-many relationship represented by a board/committee member relationship, and visibility around Deloitte's ability to serve and support board and committee members. This Senior Manager position provides a unique opportunity for a professional to support Center programming through eminence-building and knowledge-sharing activities. This Senior Manager will take an active role in positioning Deloitte as a leader in the governance arena and in developing trusted advisor relationships with senior leaders including C-suite executives and board members. Activities may include managing Board and Audit Committee Labs, supporting board readiness and board governance dialogues, supporting signature events for experienced board members, and working in collaboration with the Global Center for Corporate Governance. All projects will help Deloitte foster strong relationships with client boards, help ensure a consistent corporate governance message is delivered to all constituencies, and include collaboration with Deloitte leaders and LCSPs on our largest clients.
Deloitte Governance Advisory Council -
Signature Event Delivery - This Senior Manager will act as a session lead, LCSP liaison, and reporting manager for the Center's premiere programs including the Board Symposium and Audit Committee Symposium. This will include providing leverage for the program PMO, helping develop strategic communications for senior leadership and LCSPs, program design, planning and onsite delivery. A significant portion of the role includes working closely with external board member speakers to develop content and strategic messaging for delivery at the premiere programs.
Support Center for Board Effectiveness Strategy
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
EA_ExpHire
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
The U.S. Center for Board Effectiveness is a strategic growth platform for Deloitte LLP ("Deloitte") to execute, in partnership with the businesses, the vision to be the catalyst to build and sustain current and future board member relationships. By focusing on the most critical issues at moments that matter to the board member, Deloitte's differentiated capabilities are built, enhanced, and delivered through experiences that will accelerate Deloitte's growth. The Center for Board Effectiveness ("the Center") accomplishes this through an outstanding portfolio of initiatives and offerings, training curriculum, board insights, market information, and service solutions.
Work you'll do
The Center for Board Effectiveness - Senior Manager will have knowledge of and experience with the governance and regulatory landscape, insight into the role of the corporate board and committees, a thorough understanding of the role of the board in concert with management, understanding of the one-to-many relationship represented by a board/committee member relationship, and visibility around Deloitte's ability to serve and support board and committee members. This Senior Manager position provides a unique opportunity for a professional to support Center programming through eminence-building and knowledge-sharing activities. This Senior Manager will take an active role in positioning Deloitte as a leader in the governance arena and in developing trusted advisor relationships with senior leaders including C-suite executives and board members. Activities may include managing Board and Audit Committee Labs, supporting board readiness and board governance dialogues, supporting signature events for experienced board members, and working in collaboration with the Global Center for Corporate Governance. All projects will help Deloitte foster strong relationships with client boards, help ensure a consistent corporate governance message is delivered to all constituencies, and include collaboration with Deloitte leaders and LCSPs on our largest clients.
Deloitte Governance Advisory Council -
- Work with Center for Board Effectiveness leaders to select a group of external directors serving on public company boards to act as advisory council on governance programming and board engagement / relationships
- Create clear framework delineating responsibilities and decision rights across council vs CBE teams
- Manage internal comms, reviews, and approvals with QRM and Independence
- Establish cadence and structure for council meetings
- Drive content creation, goals, takeaways, report outs
Signature Event Delivery - This Senior Manager will act as a session lead, LCSP liaison, and reporting manager for the Center's premiere programs including the Board Symposium and Audit Committee Symposium. This will include providing leverage for the program PMO, helping develop strategic communications for senior leadership and LCSPs, program design, planning and onsite delivery. A significant portion of the role includes working closely with external board member speakers to develop content and strategic messaging for delivery at the premiere programs.
Support Center for Board Effectiveness Strategy
- Engage in client experiences (e.g., Symposiums, Board Governance Dialogue, Board-Ready Program, Labs, etc.) in supporting non-facilitator roles and with clients to keep a pulse on client board/committee member agendas and priorities-this knowledge is key to ensuring it is embedded in all Center for Board Effectiveness offerings and eminence/insights
- Help senior Deloitte leaders, LCSPs, Managing Partners, and account teams develop an understanding of how they can use Center for Board Effectiveness eminence and board and committee education content to develop and sustain deep relationships with executives and board/committee members of key accounts
- Actively participate in cross-Executive Accelerators related conversations to share leading practices, learn from other executive programs, and collaborate with other Executive Accelerators Programs on fact-based research and insight projects
- Engage in cross-Executive Accelerators initiatives to drive greater collaboration and program value by staying abreast of thought leadership from each Executive Accelerators Program, as well as identify opportunities to collaborate across Executive Accelerators
- Establish relationships and work closely with senior partners and firm leadership within the U.S. and globally to plan, develop and execute Center programming.
- Proactively develop relationships with board members and c-suite executives from our most important program clients and targets.
- Develop expertise as a governance professional through training, research and Center programming.
- Analyze impact of Center programming on Advantaged Client Portfolio client lists, and proactively develop ideas for enhancing impact with specific board members.
- Enhance familiarity with Deloitte cross-functional service capabilities for board and audit committee members and develop relationships with cross-functional SMRs.
- Develop a trusted advisor relationship with board members and c-suite executives who are prospective board members to have board opportunity and board readiness discussions around open positions, board bios and recommendations for future board members.
- Excellent verbal and written communications skills
- Direct prior experience serving Deloitte clients, delivering services through a business
- Can articulate a Deloitte value proposition that differentiates us in the marketplace
- Strategic thinker
- Demonstrated analytical skills
- Results-oriented, highly organized, detail oriented, and ability to oversee multiple, concurrent projects
- Collaborative, flexible, innovative
- Knowledge across Deloitte businesses
- Leadership skills, including capability to motivate and develop people
- Proven project management and organizational skills
- Self-starter: ability to work with little direction; takes initiative
- Ability to travel 5-10%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
EA_ExpHire
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.