Senior ServiceNow Systems Administrator
Apply NowCompany: SAIC
Location: Annapolis Junction, MD 20701
Description:
Description
SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as:
- Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to agency management and internal customers
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
- Must currently hold an Active TS/SCI and Poly clearance
- Bachelor's degree, or commensurate experience can be substituted for the degree
- Minimum of 14 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required
- 6 years of experience with Service Management (ITSM) is required
- 4 years of experience with ServiceNow Technology platform is required
- 2 year experience integrating ServiceNow with other applications is required
- ServiceNow System Administrator certification
- DoD 8570 compliance Information Assurance Technical (IAT) Level II certification
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.