IT Platforms Analyst

Description

This is a hybrid opportunity, that requires a local candidate to the greater Sacramento region.

Salary Range: $90,000.00 - $115,000.00Exact compensation may vary based on skill, experience and location.

Why SAFE?

SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!

• Professional Development Opportunities: Offering training programs, workshops, and mentorship.
• Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
• Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth: Clear paths for career advancement and internal promotions.
• Work-Life Balance: Encouraging a healthy balance between professional and personal life.
• Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.

POSITION PURPOSE

Responsible for working closely with business units to support business objectives associated with the Enterprise Applications channel. Focus will be with technology integrations in a complex technology environment from the financial core applications to other SAFE Credit Union technology platforms. Lead industry standard technology innovations at SAFE and collaborate with technology architects to ensure these are realized and implemented for the Enterprise Applications team. This role is the liaison between IT and users and has both business and technical expertise.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Function as the technical platform lead on Enterprise Applications projects, as assigned.
• Review, analyze, and evaluate user needs to create system solutions that support overall business strategies.
• Create system requirements, define scope and objectives, and create system specifications that drive system development and implementation for small- to medium-scale business initiatives related to Enterprise Applications.
• Elicit clear business objectives and requirements from both business and technical stakeholders.
• Act as a point of contact for Enterprise Applications support tickets and maintain the published SLA's.
• Maintain processes in support of enterprise system goals and objectives set forth by management.
• Act as main point of escalation for the business when escalated production support issues arise.
• Draft quality functional specification documents (Agile User Stories) for management review.
• Independently analyze and identify gaps between processes and systems.
• Perform Quality Assurance testing of project features, as specified in requirements user stories.
• Included in the QA responsibility is testing with a variety of technology devices (mobile app, desktop app, IOS devices, Android devices, etc.).
• Support business UAT testing of project features, as specified in business requirements.
• Responsibilities may include speaking in IT Change Control meetings to clearly define technical requirements and communicate technical specifications to IT staff and IT Management.
• Perform troubleshooting and analysis to assess root causes of application and data issues.
• Facilitate the resolution of reported issues, directing the necessary resources as each item warrants.
• Work closely with peers, business and platform owners, or management to analyze and identify gaps between processes and systems.
• Maintain an up-to-date working knowledge of products, services, and workflows associated with Enterprise Applications product and services.
• Maintain a high degree of business functional knowledge and current automated technologies, languages, and tools.
• Process service requests received from credit union teams, as applicable.
• Analyze and identify cross-functional impacts on business groups and systems by working closely with leadership and technical peers.
• Work with tenured peers and IT leadership to further analyze and decompose system requirements into a more granular level.
• Maintain basic to intermediate architectural awareness, such as application layers (UI, shared core services, external interfaces, data services, etc.).
• Work with IT staff to gain an understanding of all systems and how they interact in order to provide after-hours support.
• Follow SAFE SDLC processes; maintain project artifacts.
• Participate in meetings with SAFE internal business teams, as well as third-party vendors, with clear agenda items to meet objectives and define next steps for both projects and production support.
• Conduct formal presentations for upper management, occasionally.
• Build understanding to evaluate new industry standards and recommendations to management on principles that effectively apply to existing SDLC.
• Understand the technical teams' roles within projects and production support (technical services, security, system engineering, networks, software engineering, core application engineers).
• Maintenance, Support, and Upgrade Responsibilities of below applications but not limited to:
  • Nautilus - OnBase
  • Temenos
  • DocLink
  • Eltropy
  • Epicor
  • ImageCenter
  • tMagic
  • Concur
  • MoveIT

QUALIFICATIONS

Education/Certification:

Bachelor's degree or higher in Information Technology, Engineering, or a related field from a four-year college or university; or five years related work experience and/or training in the analysis, design, testing, documentation, and implementation of software applications. Certified OnBase Administrator is preferred but not required.

Required Knowledge:

Experience with Enterprise Financial Applications and custom application project implementations is required. Working knowledge of fulfillment systems and concepts, along with software lifecycle Agile methodologies. Financial services and/or project management experience is a plus.

Experience Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills/Abilities:

• Intermediate knowledge of Word, Excel, Visio, PowerPoint, and SharePoint.
• Intermediate analysis experience.
• Excellent verbal and written communication skills.
• Comfortable in a highly complex technical environment.
• Ability to operate in a fast-paced environment.
• Ability to effectively manage workload across a multitude of projects.
• Ability to relate complicated business systems in easy-to-understand language.

WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY

LANGUAGE SKILLS

• Excellent communication skills (verbal, written, listening skills, and empathy).
• Expert ability to build relationships with other leaders, business partners, and stakeholders.

MATHEMATICAL SKILLS AND REASONING ABILITY

• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.