Senior Manager, Network Operations Center
Apply NowCompany: SEGRA
Location: Columbia, SC 29223
Description:
Segra is searching for a dynamic and experienced Senior Manager, Network Operations to work in our Charlotte, NC or Columbia, SC network operations center.
Role Overview:
The Senior Manager, Network Operations Center manages and provides direct support to the NOC personnel to better utilize strengths and build team cohesion to provide efficient higher-tiered support for the NOC and other Operations departments in daily troubleshooting and handling of activities; Support, review and evaluation of scheduled maintenance activities for the purpose of determining and communicating expected impact as well as serve as a 3rd level escalation point; Define, maintain, and enhance the policies and procedures of the Network Operations team for the purpose of prioritizing projects, managing activities, meeting commitments to customers, responding to network events and coordinating for outage resolution, improving network performance, and ensuring the integrity of the network and all related data; Facilitate meetings to coordinate process improvement and M&P development and ensure compliance to these policies; Represent team in various committees designed to plan, evaluate, & incorporate new equipment/markets into the network; Assist in establishing NOC expense and capital budgets.
Qualifications
About Segra:
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Role Overview:
The Senior Manager, Network Operations Center manages and provides direct support to the NOC personnel to better utilize strengths and build team cohesion to provide efficient higher-tiered support for the NOC and other Operations departments in daily troubleshooting and handling of activities; Support, review and evaluation of scheduled maintenance activities for the purpose of determining and communicating expected impact as well as serve as a 3rd level escalation point; Define, maintain, and enhance the policies and procedures of the Network Operations team for the purpose of prioritizing projects, managing activities, meeting commitments to customers, responding to network events and coordinating for outage resolution, improving network performance, and ensuring the integrity of the network and all related data; Facilitate meetings to coordinate process improvement and M&P development and ensure compliance to these policies; Represent team in various committees designed to plan, evaluate, & incorporate new equipment/markets into the network; Assist in establishing NOC expense and capital budgets.
Qualifications
- Education: BS Degree in Business or technical field and/or equivalent work experience required.
- Experience: 5+ YOE, Previous NOC experience and understanding of capturing and timely responding to surveillance alarming; previous proven successful management experience leading a technical team.
- Key Competencies
- Must have thorough knowledge of management principles and practices; personnel supervision and development; and telephony technologies.
- Experience setting up local exchange operations including surveillance, monitoring, fix, and repair.
- Knowledge of and ability to adapt the ITIL V3 model to provide an advanced service management strategy including the concepts of Incident and Problem management into a CNOC environment.
- An understanding of IP telecommunications.
- An understanding of switching, MPLS and other routed technologies
- Working knowledge of computer word processing, spreadsheet, and presentation software
- Outstanding communication and interpersonal skills required.
About Segra:
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.