Manager, Data Operations

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holiday's
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)

To learn more about Purpose Financial visit Purpose Financial Website.

Position Summary

Purpose Financial is seeking a highly skilled and experienced Managerof Data Operations to lead our cloud administration, DBA, and production support teams. The selected candidate will be responsible for managing a team of Cloud Engineers, ensuring that objectives are met, and ensuring that flow is continuously evaluated and optimized. This person will conduct performance reviews, adhere to a budget, and manage project deliverables.

Job Responsibility

• Key responsibilities of Data Ops team involve managing and maintaining the day-to-day operations of an organization's data infrastructure. This includes data processing, storage, and accessibility.
• Cloud Infrastructure Management: Oversee the design, deployment, and management of AWS infrastructure and services (RDS Oracle, Aurora Postgresql, DocumentDB, Lambda, Kafka, DMS, EC2 etc.) and Snowflake. Ensure the availability, reliability, and scalability of cloud environments. Manage and monitor AWS resources, ensuring optimal performance and cost efficiency. Perform capacity planning and implement autoscaling policies to handle traffic fluctuations.
• Team Leadership and Collaboration: Lead and manage a team of cloud operations engineers responsible for AWS and Snowflake infrastructure. Collaborate with infrastructure, network, integration, and security teams to align operations with business goals.
• Automation and DevOps: Drive the adoption of infrastructure as code (IaC) using tools like AWS CloudFormation. Automate deployment, scaling, and management of cloud resources to streamline operations and reduce manual intervention. Integrate CI/CD pipelines for Landing Zone Accelerator software releases.
• Backup: Ensure backups are configured for critical AWS services (e.g., RDS, EBS snapshots) and meet business continuity requirements.
• Performance Tuning and Optimization: Continuously monitor and tune the performance of cloud services to meet application and workload requirements. Ensure a stable performance environment for mission-critical enterprise systems.
• Documentation and Reporting: Maintain comprehensive documentation of the AWS environment, including architecture diagrams and operating procedures. Provide regular status reports on system performance, incidents, and ongoing operational tasks to management.

Job Responsibilities Cont.

• Application Migrations: Collaborate with Infrastructure, Network, Integration, and Security teams to migrate clinical and business applications from on-premises data center to AWS and Snowflake
• Cloud Operations Center of Excellence: Build a training curriculum and corresponding certification matrix, based on job level.
• Participates in Change Management and Root Cause Analysis meetings as directed.
• Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop; analyze trends and develop a long-range plan designed to resolve problems and prevent them from recurring; maintain high service levels for the user community.
• Oversee hiring, training, and management of a high performing team of cloud administrators, DevOps Engineers, and offshore production support.
• May be called to work off hours, weekends, and holidays to provide technical support to the Institution.
• Foster a culture of data-driven decision-making, collaboration, and accountability across the organization.
• Develop key performance indicators for data operations, implementations, and the health of our cloud environments.

Education Required

Bachelor's or master's degree in computer science, Information Systems, or related field.

Experience Required

• Proven track record with 8 years' experience in database administration, cloud administration, and devops.
• Minimum of 3 years' experience in leadership or management position.
• AWS or Snowflake certifications are considered a plus.
• Experience managing technology operations in a cloud environment is a strong plus (particularly AWS and Snowflake).
• Strong understanding of database fundamentals and operations.
• Strong technical expertise in data management technologies, relational DB's, data warehousing solutions, ETL tools (Fivetran, HVR) and cloud platforms (e.g., AWS, Snowflake and Kafka).
• Experience with PostgreSQL, Oracle and DocumentDB database optimizations.
• Experience automating performance enhancing jobs and data archiving.
  • Generate reports and analyze the system for query slowness.
  • Develop scripts for performance improvement and data fixes.
  • Set up design and database monitoring reports and alerts.
• Experience participating in technical discussions with development and system DBA teams for deployments and code reviews.
• Experience with database security concepts and technologies, including role-based access controls, encryption, auditing, and threat/vulnerability management (TVM).

Knowledge Required

Excellent written and verbal communications skills; adaptability and flexibility to a changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

Action-Oriented
Customer Commitment
OKR
Purpose-Driven
Technical Proficiency/Leadership
Vision-Driven

Travel

25%, Quarterly travel to Homebase

Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check.

#INDPA

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 44955