Senior Salesforce CRM Test Analyst
Apply NowCompany: Cognizant
Location: Durham, NC 27713
Description:
Cognizant Technology Solutions is looking for a "Senior Salesforce CRM Test Analyst" to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!
About Cognizant's QEA Practice:
We are the largest Quality Assurance Practice Globally servicing 800+ Clients. We bring the industry leading vision and expertise to help with Quality Engineering transformation journey for our reputed clients. We provide Next Gen QA offerings like System Modernization assurance, Business Process Assurance, Quality Engineering, Cloud Platform Assurance, Customer Experience Assurance and Robotic Test Automation. We have been ranked #1 for Market Impact by Everest Group for four times in a row and ranked #1 for completeness of vision, test advisory and Digital Business Assurance in Gartner Magic Quadrant!
Senior Salesforce CRM Test Analyst
Location: Durham, NC
Required Skills
Bachelor's degree in computer science or equivalent related work experience.
6 to 9 years of experience in Salesforce CRM testing, automation, and integration
Effective collaboration with developers, stakeholders, and cross-functional teams.
Roles and Responsibilities
Lead a high-performance team of Quality Engineers focused on CRM testing, automation, and integration.
Define and implement testing best practices, automation frameworks, and quality metrics.
Establish and maintain a test strategy covering functional, regression, integration, and end to end testing
Implement automation frameworks for CRM modules, including customer data, workflows, and reporting
Ensure end-to-end system validation across CRM integrations (ERP, marketing tools, data warehouses, etc.)
Collaborate closely with product management, development, and operations teams to define quality requirements, address risks, and ensure alignment on project goals.
Advocate for and implement automated testing practices, ensuring effective use of testing tools and frameworks to improve efficiency and coverage.
Define quality metrics and KPIs, analyze data to identify trends, and provide regular reports to senior management on quality performance and improvement opportunities.
Identify potential quality risks early in the development process and work with teams to implement appropriate mitigation strategies.
Drive continuous improvement initiatives within the QA team and across the organization to enhance software quality and testing processes.
Excellent analytical, problem-solving, and communication skills.
SF certification would be ideal
Work Authorization
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-MS6
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About Cognizant's QEA Practice:
We are the largest Quality Assurance Practice Globally servicing 800+ Clients. We bring the industry leading vision and expertise to help with Quality Engineering transformation journey for our reputed clients. We provide Next Gen QA offerings like System Modernization assurance, Business Process Assurance, Quality Engineering, Cloud Platform Assurance, Customer Experience Assurance and Robotic Test Automation. We have been ranked #1 for Market Impact by Everest Group for four times in a row and ranked #1 for completeness of vision, test advisory and Digital Business Assurance in Gartner Magic Quadrant!
Senior Salesforce CRM Test Analyst
Location: Durham, NC
Required Skills
Bachelor's degree in computer science or equivalent related work experience.
6 to 9 years of experience in Salesforce CRM testing, automation, and integration
Effective collaboration with developers, stakeholders, and cross-functional teams.
Roles and Responsibilities
Lead a high-performance team of Quality Engineers focused on CRM testing, automation, and integration.
Define and implement testing best practices, automation frameworks, and quality metrics.
Establish and maintain a test strategy covering functional, regression, integration, and end to end testing
Implement automation frameworks for CRM modules, including customer data, workflows, and reporting
Ensure end-to-end system validation across CRM integrations (ERP, marketing tools, data warehouses, etc.)
Collaborate closely with product management, development, and operations teams to define quality requirements, address risks, and ensure alignment on project goals.
Advocate for and implement automated testing practices, ensuring effective use of testing tools and frameworks to improve efficiency and coverage.
Define quality metrics and KPIs, analyze data to identify trends, and provide regular reports to senior management on quality performance and improvement opportunities.
Identify potential quality risks early in the development process and work with teams to implement appropriate mitigation strategies.
Drive continuous improvement initiatives within the QA team and across the organization to enhance software quality and testing processes.
Excellent analytical, problem-solving, and communication skills.
SF certification would be ideal
Work Authorization
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-MS6
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don't just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.