Assistant Director of Acute Care Operations

The Opportunity:

The Assistant Director of Acute Care Operations provides effective leadership to North Central Health Care's (NCHC) three counties' acute behavioral health services. The position provides the operational oversight of programs in partnership with the Assistant Director of Acute Care Clinical Services and reports to the Director of Acute Care Services. The Assistant Director supports alignment with internal behavioral health services, Outpatient Services, Adult Protective Services and Community Treatment, to support the overall organizational goals.

Programs include:

• Crisis Center 24/7 response
• Youth and Adult Crisis Stabilization Facilities
• Youth and Adult Inpatient Behavioral Health Hospitals
• Residential 28 day medically monitored treatment recovery program
• NCHC Sober Living Homes

The pay range for this role is $98,500 to $107,500, based on education and experience. This job is a full-time, in person position.

Who We Are:

North Central Health Care is an organization serving Langlade, Lincoln and Marathon counties within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team.

What You'll Do:

Broad:

• Responsible for the operational coordination and oversight of Acute Care Services delivered by the Crisis Center, Crisis Stabilization Facilities, Behavioral Hospitals, Lakeside Recovery 28 day medically monitored recovery program and sober living homes.
• Ensures daily operations staff's performance to deliver high standards of care.
• Instrumental in evaluating operational efficiencies and managing resources to maximize NCHC's ability to excel in our provision of core behavioral health services to our most vulnerable populations.
• Ensures department is compliant with contractual or regulatory standards and requirements for behavioral health services.
• Partners with Learning and Development and program leadership to ensure in-service training and education to all acute care services operational personnel.

Financial:

• Responsible for aligning operational performance to meet revenue projections.
• Responsible for grant application, implementation and reporting with the support of the Director.
• Monitors expenses and revenues with the support of the Finance Department, including action as appropriate to correct budget variances.

Quality Assurance:

• Develops operational quality benchmarks and measures and acts as the liaison for quality improvement processes in partnership with the Quality Program.
• Aligns operations staff's performance with quality assurance initiatives and process improvement.
• Leads the remediation process for patient and client satisfaction and complaint issues and incident reports
• Supports the collection of clinical data needed for program surveys and grant reporting.
• Leads operational aspects readiness for surveys and compliance with regulations.
• Overseas, evaluates and recommends adjustments to program policies and procedures and monitors operational performance.

Crisis Response:

• Participates in management of emergency codes to ensure patient safety and staff security, assisting and utilizing trained Crisis Prevention Institute de-escalation and physical restraint techniques with teammates as necessary.
• Responsible for implementation of safety and security procedures, training, and support of operational staff in collaboration with internal partner programs.

Supervisor:

• Supports the professional development of operational staff and managers and builds effective teams
• Provides supervision to operations managers including performance monitoring and appraisals and participation in hiring and personnel issues.

Other Responsibilities

• Perform other work-related tasks as required as assigned.

What You Bring:

Required:

• Bachelor's degree in administration, or Human Services or Behavioral Health focus, from an accredited college or university.
• Three or more years progressively responsible leadership and management roles or applicable clinical experience

Preferred:

• Leadership in Behavioral Health Programs.
• Proficiency in documentation of services provided in an Electronic Medical Record
• Master's degree in administration, or Human Services or Behavioral Health focus, from an accredited college or university.

What You'll Get:

• The pay range for this role is $98,500 to $107,500, based on education and experience. This job is full-time and in person.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, employee assistance program, newly updated facility, and more.
• As a full time employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)