Senior Training Manager (New York, New York (US-NY), US)
Apply NowCompany: Burberry
Location: New York, NY 10025
Description:
PURPOSE:
AS AN INTEGRAL PART OF THE RETAIL TRAINING AND EDUCATION TEAM, YOU WILL OVERSEE THE PLANNING, DELIVERY AND EMBEDMENT OF ALL RETAIL TRAINING TO OUR FIELD TEAMS ACROSS EAST COAST DOORS IN THE U.S. AND CANADA, ENSURING CONSISTENCY IN SERVICE EXCELLENCE AND BEHAVIOURS TO SUPPORT KPI ACHIEVEMENT. AUDIENCE INCLUDES RETAIL OPERATIONS, CLIENT ADVISOR, AND STORE MANAGEMENT COLLEAGUES.
RESPONSIBILITIES
IN PARTNERSHIP WITH THE AMERICAS TRAINING DIRECTOR, MARKET AND STORE PARTNERS, PLAN IMPLEMENTATION OF ALL TRAINING ACTIVITIES IN SUPPORT OF THE GLOBAL AND REGIONAL TRAINING CALENDAR EXECUTIVE PRESENCE - ABILITY TO FACILITATE LARGE-SCALE (100+ PEOPLE) FORMAT IN-PERSON TRAININGS (CONFERENCE STYLE FACILITATION) FACILITATE TTT AND LARGE FORMAT TRAINING INITIATIVES AS NEEDED
PLAN, CREATE AND DELIVER VIRTUAL TRAININGS RELATED TO PRODUCT STYLING, EDUCATION, AND COMPETENCY DEVELOPMENT AS NEEDED UNDER GUIDANCE OF TRAINING DIRECTOR AND MARKET DIRECTOR(S) COACH AND TRAIN SALES TEAMS THROUGH ON-THE-FLOOR OBSERVATION AND PARTNERSHIP MOMENTS
ESTABLISH TRAINING FRAMEWORK AND STRENGTH IN MARKET BY DEVELOPING TRAINING POINTS OF CONTACT THROUGHOUT FIELD FOR DELIVERY AND FEEDBACK MEASURE IMPACT THROUGH SELLING KPIS, CLIENT FEEDBACK MECHANISMS (NPS, GEE) AND EVALUATE FOR OPPORTUNITY TO DRIVE GREATER IMPACT VIA TRAINING OR PROCESSES
IMPACT:
PARTNER WITH MARKET DIRECTOR AND STORE MANAGER TO ASSESS THE NEEDS OF THE STORE TO DEVELOP STORE AND INDIVIDUAL TRAINING STRATEGIES LEVERAGES BUSINESS / COMMERCIAL ACUMEN TO REPORT ON EFFECTS OF TRAINING AND SKILL DEVELOPMENT NEEDED FOR BEHAVIOURAL CHANGE VIA STORE VISIT RECAPS
PROVIDES PROGRAMME FEEDBACK AND SOLUTIONS TO CORPORATE TRAINING TEAMS REGULARLY
EVALUATES THE EFFECTIVENESS OF TRAINING PROGRAMMES, PROVIDE FEEDBACK AND INFLUENCE FUTURE PROGRAMME DESIGN AND DELIVERY AS NEEDED
LEADING, INFLUENCING AND DEVELOPING OTHERS:
COACH AND GIVE FEEDBACK TO RETAIL COLLEAGUES ON EDUCATION RETENTION AND PERFORMANCE
PROVIDE OBJECTIVE FEEDBACK AND COACHING AS NEEDED TO STORE LEADERSHIP ON KPI RESULTS AND SA BEHAVIOURS TO INFLUENCE AND DRIVE CHANGE
SKILLS AND REQUIREMENTS
5+ YEARS OF LEADERSHIP EXPERIENCE WITH PROVEN ABILITY TO LEAD AND DEVELOP TEAMS, PREFERRABLY IN A LUXURY RETAIL SETTING
STORE MANAGER OR MULTI-STORE MANAGEMENT LEVEL EXPERIENCE REQUIRED DUE TO SCOPE OF COVERAGE AND ROLE
STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS (PLANNING, ACCOUNTABILITY)
INTERPERSONAL SKILLS SHOWING THE ABILITY TO COMMUNICATE EFFECTIVELY WITH CROSS-FUNCTIONAL BUSINESS PARTNERS AND SENIOR LEADERSHIP TEAM
DEMONSTRATES STRENGTH IN PRESENTATION AND FACILITATION SKILLS, CONVEYING MESSAGES IN A CLEAR AND CONCISE WAY
ABILITY TO PERFORM BEHAVIOURAL ANALYSIS AND SOURCE CREATIVE SOLUTIONS TO DRIVE BEHAVIOURAL CHANGE
PROFICIENCY IN USE MICROSOFT (POWERPOINT) AND MAC DEVICES 80% TRAVEL REQUIRED WITHIN MARKET WITH SOME INTERNATIONAL TRAVEL
MEASURES OF SUCCESS
SEAMLESS ORGANISATION AND FLAWLESS EXECUTION OF ALL RETAIL TRAINING PROGRAMMES ACCURATE COLLATION OF FEEDBACK AND FORMAL ASSESSMENT REPORTS EXCELLENT FEEDBACK FROM SALES ASSOCIATES AND STORE MANAGERS COMPLETION AND ABSORPTION OF RELEVANT TRAINING MATERIALS ACROSS ALL SOTRES EFFECTIVELY MEETS PROJECT DEADLINES
CONNECTING WITH OTHERS
AMERICAS RETIAL VP, DIRECTOR OF TRAINING
RETAIL SENIOR LEADERSHIP TEAM - NOTABLY MARKET DIRECTOR(S)
STORE LEADERSHIP TEAMS AND COLLEAGUES
UK RETAIL EXCELLENCE TEAM
RECRUITMENT INDICATORS:
EXCELLENT MS OFFICE EXPERIENCE: EXCEL, WORD AND POWERPOINT IN PARTICULAR
PREVIOUS EXPERIENCE LEADING AND DEVELOPING LEADERS AND TEAMS
PREVIOUS EXPERIENCE WORKING IN LUXURY RETAIL ENVIRONMENT
REPORT WRITING EXPERIENCE ADVANTAGEOUS
EXCELLENT COMMUNICATION SKILLS - WRITTEN AND VERBAL
SELF - MANAGEMENT AND ACCOUNTABILITY; ABILITY TO WORK AUTONOMOUSLY
REPRESENTS THE BRAND IMAGE
STRONG PLANNING AND ORGANISATIONAL SKILLS
SHOWS INITIATIVE AND IS SELF-MOTIVATED
TEAM PLAYER
NATURAL PROBLEM SOLVER
RESPECTS BRAND CONFIDENTIALITY
HARD WORKING ATTITUDE
ATTENTION TO DETAIL
STRONG INTERPERSONAL SKILLS
PROACTIVE
EXCELLENT ORGANISATIONAL SKILLS
RESULTS DRIVEN
BEHAVIOURS
COMMERCIALLY AWARE
STRATEGIC
ACCOUNTABLE
INSPIRATIONAL
PROFESSIONAL IN ATTITUDE AND APPEARANCE
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
The expected base salary for the role will generally be between $130,000.00 and $160,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Posting Notes: USA
New York (US-NY)
New York RETAIL OFFLINE
AS AN INTEGRAL PART OF THE RETAIL TRAINING AND EDUCATION TEAM, YOU WILL OVERSEE THE PLANNING, DELIVERY AND EMBEDMENT OF ALL RETAIL TRAINING TO OUR FIELD TEAMS ACROSS EAST COAST DOORS IN THE U.S. AND CANADA, ENSURING CONSISTENCY IN SERVICE EXCELLENCE AND BEHAVIOURS TO SUPPORT KPI ACHIEVEMENT. AUDIENCE INCLUDES RETAIL OPERATIONS, CLIENT ADVISOR, AND STORE MANAGEMENT COLLEAGUES.
RESPONSIBILITIES
- CONTENT FACILITATION
IN PARTNERSHIP WITH THE AMERICAS TRAINING DIRECTOR, MARKET AND STORE PARTNERS, PLAN IMPLEMENTATION OF ALL TRAINING ACTIVITIES IN SUPPORT OF THE GLOBAL AND REGIONAL TRAINING CALENDAR EXECUTIVE PRESENCE - ABILITY TO FACILITATE LARGE-SCALE (100+ PEOPLE) FORMAT IN-PERSON TRAININGS (CONFERENCE STYLE FACILITATION) FACILITATE TTT AND LARGE FORMAT TRAINING INITIATIVES AS NEEDED
PLAN, CREATE AND DELIVER VIRTUAL TRAININGS RELATED TO PRODUCT STYLING, EDUCATION, AND COMPETENCY DEVELOPMENT AS NEEDED UNDER GUIDANCE OF TRAINING DIRECTOR AND MARKET DIRECTOR(S) COACH AND TRAIN SALES TEAMS THROUGH ON-THE-FLOOR OBSERVATION AND PARTNERSHIP MOMENTS
ESTABLISH TRAINING FRAMEWORK AND STRENGTH IN MARKET BY DEVELOPING TRAINING POINTS OF CONTACT THROUGHOUT FIELD FOR DELIVERY AND FEEDBACK MEASURE IMPACT THROUGH SELLING KPIS, CLIENT FEEDBACK MECHANISMS (NPS, GEE) AND EVALUATE FOR OPPORTUNITY TO DRIVE GREATER IMPACT VIA TRAINING OR PROCESSES
IMPACT:
PARTNER WITH MARKET DIRECTOR AND STORE MANAGER TO ASSESS THE NEEDS OF THE STORE TO DEVELOP STORE AND INDIVIDUAL TRAINING STRATEGIES LEVERAGES BUSINESS / COMMERCIAL ACUMEN TO REPORT ON EFFECTS OF TRAINING AND SKILL DEVELOPMENT NEEDED FOR BEHAVIOURAL CHANGE VIA STORE VISIT RECAPS
PROVIDES PROGRAMME FEEDBACK AND SOLUTIONS TO CORPORATE TRAINING TEAMS REGULARLY
EVALUATES THE EFFECTIVENESS OF TRAINING PROGRAMMES, PROVIDE FEEDBACK AND INFLUENCE FUTURE PROGRAMME DESIGN AND DELIVERY AS NEEDED
LEADING, INFLUENCING AND DEVELOPING OTHERS:
COACH AND GIVE FEEDBACK TO RETAIL COLLEAGUES ON EDUCATION RETENTION AND PERFORMANCE
PROVIDE OBJECTIVE FEEDBACK AND COACHING AS NEEDED TO STORE LEADERSHIP ON KPI RESULTS AND SA BEHAVIOURS TO INFLUENCE AND DRIVE CHANGE
SKILLS AND REQUIREMENTS
5+ YEARS OF LEADERSHIP EXPERIENCE WITH PROVEN ABILITY TO LEAD AND DEVELOP TEAMS, PREFERRABLY IN A LUXURY RETAIL SETTING
STORE MANAGER OR MULTI-STORE MANAGEMENT LEVEL EXPERIENCE REQUIRED DUE TO SCOPE OF COVERAGE AND ROLE
STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS (PLANNING, ACCOUNTABILITY)
INTERPERSONAL SKILLS SHOWING THE ABILITY TO COMMUNICATE EFFECTIVELY WITH CROSS-FUNCTIONAL BUSINESS PARTNERS AND SENIOR LEADERSHIP TEAM
DEMONSTRATES STRENGTH IN PRESENTATION AND FACILITATION SKILLS, CONVEYING MESSAGES IN A CLEAR AND CONCISE WAY
ABILITY TO PERFORM BEHAVIOURAL ANALYSIS AND SOURCE CREATIVE SOLUTIONS TO DRIVE BEHAVIOURAL CHANGE
PROFICIENCY IN USE MICROSOFT (POWERPOINT) AND MAC DEVICES 80% TRAVEL REQUIRED WITHIN MARKET WITH SOME INTERNATIONAL TRAVEL
MEASURES OF SUCCESS
SEAMLESS ORGANISATION AND FLAWLESS EXECUTION OF ALL RETAIL TRAINING PROGRAMMES ACCURATE COLLATION OF FEEDBACK AND FORMAL ASSESSMENT REPORTS EXCELLENT FEEDBACK FROM SALES ASSOCIATES AND STORE MANAGERS COMPLETION AND ABSORPTION OF RELEVANT TRAINING MATERIALS ACROSS ALL SOTRES EFFECTIVELY MEETS PROJECT DEADLINES
CONNECTING WITH OTHERS
AMERICAS RETIAL VP, DIRECTOR OF TRAINING
RETAIL SENIOR LEADERSHIP TEAM - NOTABLY MARKET DIRECTOR(S)
STORE LEADERSHIP TEAMS AND COLLEAGUES
UK RETAIL EXCELLENCE TEAM
RECRUITMENT INDICATORS:
EXCELLENT MS OFFICE EXPERIENCE: EXCEL, WORD AND POWERPOINT IN PARTICULAR
PREVIOUS EXPERIENCE LEADING AND DEVELOPING LEADERS AND TEAMS
PREVIOUS EXPERIENCE WORKING IN LUXURY RETAIL ENVIRONMENT
REPORT WRITING EXPERIENCE ADVANTAGEOUS
EXCELLENT COMMUNICATION SKILLS - WRITTEN AND VERBAL
SELF - MANAGEMENT AND ACCOUNTABILITY; ABILITY TO WORK AUTONOMOUSLY
REPRESENTS THE BRAND IMAGE
STRONG PLANNING AND ORGANISATIONAL SKILLS
SHOWS INITIATIVE AND IS SELF-MOTIVATED
TEAM PLAYER
NATURAL PROBLEM SOLVER
RESPECTS BRAND CONFIDENTIALITY
HARD WORKING ATTITUDE
ATTENTION TO DETAIL
STRONG INTERPERSONAL SKILLS
PROACTIVE
EXCELLENT ORGANISATIONAL SKILLS
RESULTS DRIVEN
BEHAVIOURS
COMMERCIALLY AWARE
STRATEGIC
ACCOUNTABLE
INSPIRATIONAL
PROFESSIONAL IN ATTITUDE AND APPEARANCE
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
The expected base salary for the role will generally be between $130,000.00 and $160,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Posting Notes: USA
New York (US-NY)
New York RETAIL OFFLINE