Manager of Business Education and Registration Unit (Program Manager II, Grade N25)
Apply NowCompany: Montgomery County, MD
Location: Rockville, MD 20850
Description:
Salary : $81,122.00 - $130,181.00 Annually
Location : 100 Maryland Ave Rockville MD 20850 USA
Job Type: Permanent
Job Number: 2025-00255
Department: Office of Consumer Protection
Division: OCP 39 Operations
Opening Date: 04/16/2025
Closing Date: 4/23/2025 11:59 PM Eastern
FLSA: Exempt
About the Position
#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#
THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT MONTGOMERY COUNTY GOVERNMENT EMPLOYEES.
*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#
This Position is ONLY Open to Montgomery County Government Employees:
Current Montgomery County Government employees; Montgomery County employees who was affected by reduction-in-force and currently have RIF priority rights; Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.
The expected salary range for this role on hire is $81,122 - $122,854.
WHO WE ARE
Montgomery County's (OCP) helps protect Montgomery County consumers by investigating and resolving consumer complaints, licensing and registering businesses and engaging in consumer education and outreach. Our office was established in 1971, and we are proud to have earned national recognition. OCP is responsible for enforcing consumer protection laws (Chapter 11 of the County Code), which prohibit unfair and deceptive business acts to ensure a fair marketplace for consumers and businesses.
WHO WE ARE LOOKING FOR
The Office of Consumer Protection is seeking a motivated to lead the Business Education and Registration (BEAR) unit. Utilizing a strategic perspective and team-oriented approach, this position supervises three full-time employees (Program Specialists, Administrative, and Licensing staff members) to implement and maintain business registration and compliance efforts.
Ideal candidates have thorough experience and abilities to include:
What You'll Be Doing
This position leads business registration, licensing, and compliance initiatives within the Office of Consumer Protection. The major areas of focus are:
This position requires the ability to attend meetings or perform work at locations outside the office.
Minimum Qualifications
Education: Graduation from an accredited college or university with a Bachelor's Degree.
Experience: Thorough five (5) years professional experience in a program/specialization area directly related to licensing, registration, compliance, and/or business education/outreach.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview.
Preference for interviews will be given to applicants with experience in the following:
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
THIS POSITION IS "ONLY" OPEN TO INTERNAL MONTGOMERY COUNTY GOVERNMENT (MCG) EMPLOYEES. Are you a current MCG employee?
02
MQ Question PROGRAM MANAGER II (000832)
What is your highest level of completed education?
03
MQ Question PROGRAM MANAGER II (000832)
How many years of professional experience do you have in licensing, registration, compliance, and/or business education/outreach?
Required Question
Location : 100 Maryland Ave Rockville MD 20850 USA
Job Type: Permanent
Job Number: 2025-00255
Department: Office of Consumer Protection
Division: OCP 39 Operations
Opening Date: 04/16/2025
Closing Date: 4/23/2025 11:59 PM Eastern
FLSA: Exempt
About the Position
#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#
THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT MONTGOMERY COUNTY GOVERNMENT EMPLOYEES.
*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#
This Position is ONLY Open to Montgomery County Government Employees:
The expected salary range for this role on hire is $81,122 - $122,854.
WHO WE ARE
Montgomery County's (OCP) helps protect Montgomery County consumers by investigating and resolving consumer complaints, licensing and registering businesses and engaging in consumer education and outreach. Our office was established in 1971, and we are proud to have earned national recognition. OCP is responsible for enforcing consumer protection laws (Chapter 11 of the County Code), which prohibit unfair and deceptive business acts to ensure a fair marketplace for consumers and businesses.
WHO WE ARE LOOKING FOR
The Office of Consumer Protection is seeking a motivated to lead the Business Education and Registration (BEAR) unit. Utilizing a strategic perspective and team-oriented approach, this position supervises three full-time employees (Program Specialists, Administrative, and Licensing staff members) to implement and maintain business registration and compliance efforts.
Ideal candidates have thorough experience and abilities to include:
- Proven leadership in managing complex regulatory programs and cross-functional teams.
- Demonstrated experience and proficiency in using no-code/low-code platforms to streamline operations.
- Researching, interpreting, and drafting legislation, laws, regulations, statutes, and policies
- Demonstrated experience in licensing, registration, and business compliance initiatives.
- Effective communication and stakeholder engagement abilities to drive business education and regulatory compliance.
What You'll Be Doing
This position leads business registration, licensing, and compliance initiatives within the Office of Consumer Protection. The major areas of focus are:
- Direct supervision of the Business Education and Registration (BEAR) unit responsible for the registration and licensing of: motor vehicle repair facilities; towing businesses; second-hand personal property sellers; commercial parking lots; new home builders & sellers, including waivers for homeowners acting as contractors; radio, television, and electrical appliance installation and repairs.
- Drafting, reviewing, and updating laws, regulations, and policies relevant to consumer protection and business registration/licensing.
- Continuous process improvements; customizing and streamlining workflows; automating tasks and enhancing efficiencies.
- Developing, enhancing, and modifying no code/low code solutions.
- Performance monitoring and data analysis: Utilizing data analytics and key performance indicators (KPIs) to monitor program effectiveness.
- Risk management and compliance oversight: Proactively identifying potential risks within registration processes and implementing mitigation strategies to uphold compliance and protect consumer interests.
- Collaboration with senior management to design and execute strategic plans that enhance business education and registration processes.
This position requires the ability to attend meetings or perform work at locations outside the office.
Minimum Qualifications
Education: Graduation from an accredited college or university with a Bachelor's Degree.
Experience: Thorough five (5) years professional experience in a program/specialization area directly related to licensing, registration, compliance, and/or business education/outreach.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview.
Preference for interviews will be given to applicants with experience in the following:
- Prior supervisory experience.
- Extensive knowledge of county, state, and federal laws governing business registration, licensing, and consumer protection, coupled with advanced problem-solving and communication skills.
- Proven experience in managing teams, developing performance plans, setting goals, and ensuring staff alignment with organizational objectives.
- Experience ensuring compliance with county, state, and or federal laws and regulations while managing risks associated with business registration and consumer protection activities.
- Exceptional analytical abilities to assess complex regulatory and operational issues, with a proven track record of resolving conflicts and developing strategic solutions.
- A demonstrated ability to adapt to changing regulatory environments and organizational needs, with a history of introducing innovative solutions to improve operational efficiency and effectiveness.
- Proven experience in creating, initiating, and conducting business education sessions and developing educational materials to ensure businesses are informed of registration requirements, compliance standards, and best practices.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
THIS POSITION IS "ONLY" OPEN TO INTERNAL MONTGOMERY COUNTY GOVERNMENT (MCG) EMPLOYEES. Are you a current MCG employee?
- Yes
- No
02
MQ Question PROGRAM MANAGER II (000832)
What is your highest level of completed education?
- N/A
- High School/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Juris Doctor
- Doctorate
03
MQ Question PROGRAM MANAGER II (000832)
How many years of professional experience do you have in licensing, registration, compliance, and/or business education/outreach?
- No Experience or less than 1 year
- 1-2 Year's Experience
- 3 Year's Experience
- 4 Year's Experience
- 5 Year's Experience
- 6 Year's Experience
- 7 Year's Experience
- 8 Year's Experience
- 9+ Year's Experience
Required Question