Regional Operations Manager (HCA/CSSD #10100775)

$39.35 - $62.96 Hourly

$81,843 - $130,948 Annually

This position is a Pay Band 90

Posting Details

Interviews are anticipated to be conducted within two weeks of closing date.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees continuous growth and wellness.


Why does the job exist?

The General Manager I / Regional Operations Manager will:

• Oversee the functions and operations of The Child Support Services Division (CSSD) county field offices, satellite offices and out-stationed staff in the region(s).


How does it get done?

The General Manager I / Regional Operations Manager is responsible for:

• Preparing personnel actions;
• Preparing and directing an office budget;
• Promoting program effectiveness;
• Ensuring that county office corrective actions are completed correctly;
• Ensuring compliance with federal and state regulations and statutes.


Who are the customers?


• Child Support Services Division (CSSD) County Directors;
• CSSD field office staff;
• State District Courts.


Ideal Candidate

The ideal candidate has experience:

• Managing Child Support Services Division (CSSD) County offices;
• Developing and implementing policies and procedures;
• Developing and implementing budgeting procedures;
• Complying with federal and state regulations;
• Testifying on behalf of an agency in hearings and administrative processes;
• Providing complex case management and problem resolutions.


Minimum Qualification

A Master's degree in any field of study from an accredited college or university and eight (8) years of professional level experience with a strategic impact directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling fourteen (14) years may substitute for the required education and experience. A hiring agency will designate a portion of the required experience to include management and/or specialized experience. Any required licensure, certification or registration shall be defined at the time of recruitment and will be in addition to the above requirements.

Employment Requirements

Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.

Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Supplemental Information

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Agency Contact Information: Gabrielle Torres, (505) 699-7773 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.