Labor Communications, Transportation Partner Experience
Apply NowCompany: Amazon
Location: Nashville, TN 37211
Description:
Do you want to support Amazon's mission to build the world's safest, most efficient, and sustainable delivery network by bringing the stories of those delivering on behalf of Amazon to life? We are looking for a Principal, Labor Communications to lead communications and campaign efforts that support our Last Mile delivery network.
We are looking for a high-judgment and self-motivated communicator who has extensive experience working in public policy or employee relations. This individual will collaborate closely with Legal, Employee Relations, Public Relations, and agency partners that focus on informing and engaging a large, extended workforce. You are known for high attention to detail particularly when developing communications that are compliant with legal and regulatory guidance. You will thrive in ambiguity and denounce the status quo, developing new and innovative ways to communicate, improving existing channels, and influencing and launching new methodologies.
This role can be based in Nashville, TN, Austin, TX or Seattle/Bellevue, WA.
Key job responsibilities
In this role, your key responsibilities will include:
\tDevelop a strategy and execute on evergreen, educational materials, testimonials, and multi-media elements (e.g., infographics, video) to foster positive labor relations.
\tCollaborate with research teams to facilitate focus groups and message testing to inject voice of the customer qualitative and quantitative data into our channel and content strategies
\tPartner with Employee Relations and Public Relations to develop localized communications plans that address customer pain points
\tLook around corners to identify key moments in time around which to build campaigns that meets individuals where they are in their journey delivering on behalf of Amazon
\tMonitor and measure the effectiveness of communications and campaigns and report out on them to leaders
About the team
The WW Transportation Partner Experience (TPX) team's vision is to build and nurture communities of the happiest, safest, and highest quality transportation partners. To deliver on our mission, we create opportunities for connection, learning, advocacy, and inspiration among partners, Amazon, and our customers. We are committed to protecting and improving sentiment by innovating how we power the feedback flywheel, so that partners and drivers alike can continue to shape the future of logistics.
BASIC QUALIFICATIONS
- 9+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience driving direction and alignment with cross-functional teams
PREFERRED QUALIFICATIONS
- Experience working cross-functionally with partner teams to drive adoption and usage of brand assets and messaging
- Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,800/year in our lowest geographic market up to $211,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a high-judgment and self-motivated communicator who has extensive experience working in public policy or employee relations. This individual will collaborate closely with Legal, Employee Relations, Public Relations, and agency partners that focus on informing and engaging a large, extended workforce. You are known for high attention to detail particularly when developing communications that are compliant with legal and regulatory guidance. You will thrive in ambiguity and denounce the status quo, developing new and innovative ways to communicate, improving existing channels, and influencing and launching new methodologies.
This role can be based in Nashville, TN, Austin, TX or Seattle/Bellevue, WA.
Key job responsibilities
In this role, your key responsibilities will include:
\tDevelop a strategy and execute on evergreen, educational materials, testimonials, and multi-media elements (e.g., infographics, video) to foster positive labor relations.
\tCollaborate with research teams to facilitate focus groups and message testing to inject voice of the customer qualitative and quantitative data into our channel and content strategies
\tPartner with Employee Relations and Public Relations to develop localized communications plans that address customer pain points
\tLook around corners to identify key moments in time around which to build campaigns that meets individuals where they are in their journey delivering on behalf of Amazon
\tMonitor and measure the effectiveness of communications and campaigns and report out on them to leaders
About the team
The WW Transportation Partner Experience (TPX) team's vision is to build and nurture communities of the happiest, safest, and highest quality transportation partners. To deliver on our mission, we create opportunities for connection, learning, advocacy, and inspiration among partners, Amazon, and our customers. We are committed to protecting and improving sentiment by innovating how we power the feedback flywheel, so that partners and drivers alike can continue to shape the future of logistics.
BASIC QUALIFICATIONS
- 9+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional marketing programs
- Experience driving direction and alignment with cross-functional teams
PREFERRED QUALIFICATIONS
- Experience working cross-functionally with partner teams to drive adoption and usage of brand assets and messaging
- Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,800/year in our lowest geographic market up to $211,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.