Developmental Disabilities Program Quality Assurance Supervisor
Apply NowCompany: Clackamas County
Location: Oregon City, OR 97045
Description:
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
Service Professionalism Integrity Respect Individual accountability Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT .
Clackamas County Core Values
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, May 5, 2025 .
PAY AND BENEFITS
Annual Pay Range: $80,518.41 - $108,700.30
Hourly Pay Range: $38.710776 - $52.259759
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
Non-Represented Group 2 Full Time Benefits
Learn More About Benefits
JOB DETAILS AND QUALIFICATIONS
Clackamas County's Social Services Division is looking for a supervisor with solid leadership skills and a strong commitment to providing equitable services to the community to join the Developmental Disabilities Program as a Quality Assurance Program Supervisor.
Our Program strives to create a culture of belonging where everyone feels welcome, valued and engaged in the work of supporting individuals who experience Intellectual and/or Developmental Disabilities. We value inclusion and believe everyone's voice is important. We value equity and strive to provide individuals with the resources they need to succeed. If you are looking to expand your career, we encourage you to apply. Clackamas County Developmental Disabilities Program is experiencing rapid growth and we are looking for a team member who is eager to learn, lead, and put their compassion and creativity to work.
The Quality Assurance Program Supervisor will have supervisory responsibilities for staff within the Developmental Disabilities Program, including coordinating and conducting employee training. This position will also be responsible for development, oversight, and implementation of our quality assurance activities, service equity plan, policies, procedures, and other special projects. T he Quality Assurance Program Supervisor will support the Developmental Disabilities Program in compliance with Oregon Administrative Rules (OAR's) around the delivery of services by implementing internal audit activities and through the development and maintenance of policies and procedures. Additional responsibilities include program support of the Intellectual and Developmental Disabilities Advisory Council, evaluating HIPAA compliance, identifying staff training needs, directing our customer satisfaction survey process, and leading state audit activities.
We are looking for an individual who has experience working with compliance and data analysis, an understanding of the Oregon Administrative Rules (OARs) that govern how services are delivered to individuals who experience Intellectual/Developmental Disabilities, and who is passionate about ensuring equitable access to services. A successful candidate will be engaging, creative, forward thinking, and able to develop and provide resources, training and guidance to support the Developmental Disabilities program at all levels.
We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. We are excited to learn about the unique perspective and experience you would bring to our team.
Required Minimum Qualifications/ Transferrable Skills:*
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Duties may include but are not limited to the following:
Coordination and supervision of professional and technical staff, including recommendations for hiring, termination, merit increases, disciplinary action, conducting employee performance evaluations, developing work plans, prioritizing and assigning work, allocating resources and developing schedules to accomplish program goals; conducts and/or facilitates staff training; program development. Develop, implement, and oversee processes to ensure program compliance with state Quality Assurance measures for case management. This will include internal audits of client files from each case manager on an ongoing basis and development and oversight of customer satisfaction surveys. Prepare, review, interpret, and analyze a variety of information, data, and reports; make recommendations based on findings; maintain applicable databases, files, and/or records. Oversee the implementation of our Service Equity Plan to ensure compliance with contractual obligations. Engage program leadership in the development and implementation of plan activities, and complete annual reporting to ODDS. Provide guidance, resources, support, and training to staff in this area, and recommend improvements to upper management. Develop and oversee the process of creating, revising, and implementing program policies, practices, and procedures that ensure compliance with OARs, state statutes, and federal regulations. Oversee I/DD Advisory Council activities. Oversee HIPAA, privacy, and security practices. Ensure staff are trained annually and supported to report and follow up on any breaches. Provide direction and oversight of special projects; seek opportunities for engagement and innovation. Prepare, review, interpret, and analyze a variety of information, data, and reports; make recommendations based on findings.
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations related to the delivery of developmental disabilities services in Oregon; Principles of equity, diversity, and inclusion; Supervisory principles and techniques; HIPAA, privacy, and security practices.
Skill to: Engage communities, train and support staff, provide resources, and make recommendations for program improvement; Establishing and maintaining cooperative working relationships; Developing, organizing, revising, and implementing internal policies and procedures; Preparing and delivering oral presentations and training to groups; Use independent judgment, creativity, and resourcefulness to be innovative and lead special projects; Use auditing or quality assurance practices.
WORK SCHEDULE
This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off):
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
Explore Clackamas County
Working for Clackamas County
Recreation, Arts & Heritage
ABOUT THE DEPARTMENT
The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.
Social Services is a Division of the Health, Housing, and Human Services (H3S) Department .
Learn more about Clackamas County Social Services .
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive. EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services. ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.
APPLICATION PROCESS
Clackamas County only accepts online applications.
The content of your application, including employment history, must validate your answers to all the questions (both multiple choice and supplemental) or your application may be inactivated.
This application includes Supplemental Questions. All questions should be answered with accuracy and cover all information asked. Please do not cut and paste your resume as a response to these questions. If the questions are not answered, your application may be inactivated and you will not receive further consideration for the position.
Help With Your Application:
Application Process
Help with the Application
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
Request Veterans' Preference
Learn more about the County's Veterans' Preference VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day .
EQUAL EMPLOYMENT OPPORTUNIT Y
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
OTHER INFORMATION
Applicants must pass a criminal records and abuse check according to ORS 409.027 in order to be considered. This requirement is an important step to ensure safety and quality care for the most vulnerable Oregonians, which are children, seniors and people with disabilities.
RECRUITING QUESTIONS?
Kelly Schaefer, Recruiter
KSchaefer@clackamas.us
Service Professionalism Integrity Respect Individual accountability Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT .
Clackamas County Core Values
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, May 5, 2025 .
PAY AND BENEFITS
Annual Pay Range: $80,518.41 - $108,700.30
Hourly Pay Range: $38.710776 - $52.259759
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
- 16 hours of vacation accrual per month
- Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire.
- 8 hours of sick accrual per month
- 10 paid holidays and 1 personal day per year
- Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
- Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
- OPSRP members get vested after five years of contributions or when they reach age 65
- A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
- A Choice of Dental Plans
- Robust EAP and wellness programs, including gym discounts and wellness education classes
- Longevity pay
- Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
- A variety of additional optional benefits (see links below for additional information)
Non-Represented Group 2 Full Time Benefits
Learn More About Benefits
JOB DETAILS AND QUALIFICATIONS
Clackamas County's Social Services Division is looking for a supervisor with solid leadership skills and a strong commitment to providing equitable services to the community to join the Developmental Disabilities Program as a Quality Assurance Program Supervisor.
Our Program strives to create a culture of belonging where everyone feels welcome, valued and engaged in the work of supporting individuals who experience Intellectual and/or Developmental Disabilities. We value inclusion and believe everyone's voice is important. We value equity and strive to provide individuals with the resources they need to succeed. If you are looking to expand your career, we encourage you to apply. Clackamas County Developmental Disabilities Program is experiencing rapid growth and we are looking for a team member who is eager to learn, lead, and put their compassion and creativity to work.
The Quality Assurance Program Supervisor will have supervisory responsibilities for staff within the Developmental Disabilities Program, including coordinating and conducting employee training. This position will also be responsible for development, oversight, and implementation of our quality assurance activities, service equity plan, policies, procedures, and other special projects. T he Quality Assurance Program Supervisor will support the Developmental Disabilities Program in compliance with Oregon Administrative Rules (OAR's) around the delivery of services by implementing internal audit activities and through the development and maintenance of policies and procedures. Additional responsibilities include program support of the Intellectual and Developmental Disabilities Advisory Council, evaluating HIPAA compliance, identifying staff training needs, directing our customer satisfaction survey process, and leading state audit activities.
We are looking for an individual who has experience working with compliance and data analysis, an understanding of the Oregon Administrative Rules (OARs) that govern how services are delivered to individuals who experience Intellectual/Developmental Disabilities, and who is passionate about ensuring equitable access to services. A successful candidate will be engaging, creative, forward thinking, and able to develop and provide resources, training and guidance to support the Developmental Disabilities program at all levels.
We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. We are excited to learn about the unique perspective and experience you would bring to our team.
Required Minimum Qualifications/ Transferrable Skills:*
- A minimum of six (6) years of experience working with a human service program or project, or other relevant experience that would likely provide the required knowledge and skills to perform the duties of this position; at least two (2) years must include experience in a lead, supervisory, or managerial role (civilian or military)
- At least 3 years of experience in Developmental Disability Services
- At least one (1) year of experience developing, revising, and implementing policies and procedures
- At least one (1) year of experience conducting Quality Assurance and Improvement activities as a regular part of a job, independently and usually without review by supervisor, manager or senior employee
- At least one (1) year of experience providing training to small and large groups
- Demonstrated experience advancing equity in a workplace and/or community setting
- Experience working in the field of Intellectual and/or Developmental Disabilities, including work with Oregon Administrative Rules (OAR's) that govern how services are delivered to individuals who experience Intellectual/Developmental Disabilities
- Significant working knowledge and experience of best practices related to cultural competence, inclusion and equity, and experience with program planning, evaluation, and implementation of local, state and federal policies and practices on equity
- Strong computer skills, including Word, Excel, Power Point
- Experience with database access, particularly eXPRS, THERAP, Share Point
- Must pass post-offer, pre-employment drug test. Learn more about the County's drug testing policy .
- Must pass a criminal history check which may include national or state fingerprint records check
- Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy .
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Duties may include but are not limited to the following:
REQUIRED KNOWLEDGE AND SKILLS
Working knowledge of: Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations related to the delivery of developmental disabilities services in Oregon; Principles of equity, diversity, and inclusion; Supervisory principles and techniques; HIPAA, privacy, and security practices.
Skill to: Engage communities, train and support staff, provide resources, and make recommendations for program improvement; Establishing and maintaining cooperative working relationships; Developing, organizing, revising, and implementing internal policies and procedures; Preparing and delivering oral presentations and training to groups; Use independent judgment, creativity, and resourcefulness to be innovative and lead special projects; Use auditing or quality assurance practices.
WORK SCHEDULE
This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off):
- Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
- This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
Explore Clackamas County
Working for Clackamas County
Recreation, Arts & Heritage
ABOUT THE DEPARTMENT
The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.
Social Services is a Division of the Health, Housing, and Human Services (H3S) Department .
Learn more about Clackamas County Social Services .
Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.
Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.
Vision Statement: Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
APPLICATION PROCESS
Clackamas County only accepts online applications.
The content of your application, including employment history, must validate your answers to all the questions (both multiple choice and supplemental) or your application may be inactivated.
This application includes Supplemental Questions. All questions should be answered with accuracy and cover all information asked. Please do not cut and paste your resume as a response to these questions. If the questions are not answered, your application may be inactivated and you will not receive further consideration for the position.
Help With Your Application:
Application Process
Help with the Application
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
Request Veterans' Preference
Learn more about the County's Veterans' Preference VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day .
EQUAL EMPLOYMENT OPPORTUNIT Y
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
OTHER INFORMATION
Applicants must pass a criminal records and abuse check according to ORS 409.027 in order to be considered. This requirement is an important step to ensure safety and quality care for the most vulnerable Oregonians, which are children, seniors and people with disabilities.
RECRUITING QUESTIONS?
Kelly Schaefer, Recruiter
KSchaefer@clackamas.us