Audio Visual Executive Support Specialist

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in four distinct categories: Dental Care, Urgent Care, Pet Care, and Medical Aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Veterinary Clinics and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

We are currently looking for a Desktop Support Specialist who will provide reliable, high-quality support services to our Executive Level users. The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with TAG Executives, other end users, and peers. This position also will work as needed with other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

Responsibilities

• Provides in-person and remote user assistance and ServiceNow ticket resolution for Audio Visual (AV) and Executive Support needs.
• Diagnoses and troubleshoots basic problems with technical systems to maintain proper functionality and can resolve more complex escalated issues as needed.
• Sets up, maintains, and troubleshoots a variety of AV systems, including Teams Room Systems, Crestron, and others, ensuring ideal communication and presentation experiences.
• Coordinates and conducts regular proactive AV system checks and maintenance.
• Educates and guides executives and users on the use of AV technology to enhance productivity.
• Collaborates with IT teams to implement new AV solutions to meet evolving business needs.
• Maintains up-to-date knowledge of the latest AV technologies and best practices to continuously improve service quality.
• Documents relevant AV issues and their resolutions in the IT knowledge base.
• Interacts with vendors to resolve issues and projects.
• Assists with projects and implementation of policies as needed.
• Can perform tasks & projects independently and autonomously.

Experience

• Associates Degree in Computer Science/similar field or commiserate experience with a role in an enterprise environment with a focus on Audio-Visual technology and executive support.
• Demonstrated expertise in troubleshooting and maintaining AV Technologies - Teams Systems, Video Walls, Digital Signage, Crestron, and other AV technologies.
• Knowledge of a modern ticketing system (such as ServiceNow) required.
• Good organization, time management, and problem-solving skills required.
• Strong communication skills with the ability to provide clear instructions and explanations to non-technical users.
• Hands-on, collaborative working style with a service driven mindset needed.
• Adaptable and willing to learn new technology and processes.
• Experience providing executive desktop support in an enterprise environment preferred.

• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
• This role is onsite 4 days/week in our Chicago office in the Fulton Market District
• Salary: $69,000-95,000/year