Manager, Workforce Planning - Lyric HCM

ADP is hiring a Manager, Workforce Planning.

• Do you get a crazy amount of joy from helping others uncover creative solutions to complex problems?
• Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
• Are you a trusted advisor who delivers on promises -- every time?

Well, this may be the role for you. Ready to make your mark?

In this role, you will be responsible to build and maintain a Capacity Planning and Management function for Lyric HCM Service and Enablement, in partnership with the Lyric Service and HR & Finance leaders. The Manager, Workforce Planning is a member of the NAS Lyric HCM Service Enablement team and reports directly to the Sr. Director of Organization Enablement.

The nature of what you do every day will not change - your #1 goal is to develop, implement, support, and oversee the usage and maintenance of consistent workforce planning processes and tools. Still, every day will be different considering the differences in clients, product complexity and scope. There will be no shortage of new questions you'll receive, which will keep things interesting, but you will carry the weight of ADP's service reputation and client satisfaction in your hands.

To thrive in this role, you will utilize mature leadership skills as well as strong change management skills to guide business decision toward savings and productivity improvement through generation of financial reporting. You must be able to clearly articulate strategy and obtain buy-in from various stakeholders and resources, and have a proven record of leading challenging, cross functional programs. This role requires an elevated level of planning and organizational skills with attention to detail and strong interpersonal communication skills. Pace should not scare you, but we'll also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Provide Support. You will establish and build forecasting models based in alignment with Service strategy. Proactively quantify, analyze, and determine NAS Lyric HCM Service resource requirements (quantity, type, skill level and experience) to ensure timely deployment and optimize workforce alignment and capacity to achieve business goals and objectives.
• Partner and Adapt. You will partner closely with the Service leaders to understand how resources are being utilized, analyze resources utilization and capacity, identify over and under-utilization of individual resources and team, and recommend and take actions to optimize resource utilization and ensure that project kick-off dates are met.
• Plan Ahead and Advise. You will is create and define the mapping, methodology and tool to get the forecasting and capacity models operationalized and integrated into our regular operational planning cycles and to enable our leadership team to ensure that all resource demand for current and future clients are tracked, fulfilled, and mapped against new clients / losses.
• Grow and Evolve. You will hire and lead workforce management optimization and initiation resources to drive optimal utilization, KPI's and timely reporting in alignment with the business objectives. The ongoing updates to the models and methodology with changing business needs and client base will continue to be part of this function's responsibilities.

TO SUCCEED IN THIS ROLE: Requirements

• Minimum 3+ years of experience in the Workforce Planning field.
• 3- 5 years of management experience.
• Experience in capacity planning and forecasting required.
• Workforce planning experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
• Ability to adapt style to different working environments, situations, and cultures.
• Ability to work independently, taking responsibility and accountable for results.

BONUS POINTS FOR THESE: Preferred Qualifications

• BA/BS - or equivalent in education and experience desirable.
• Experience managing mid - large teams preferred.
• Strategic workforce planning, skilling, staffing, or other methods of balancing occupancy
• Experience in business process improvement or change management.
• Experience working across matrix organizations.
• Project management experience.