Tax Administration Manager - Reseller Permit Team (WMS2)
Apply NowCompany: State of Washington
Location: Tumwater, WA 98511
Description:
Salary: $68,940.00 - $113,832.00 Annually
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-009
Department: Dept. of Revenue
Division: Taxpayer Account Administration
Opening Date: 04/15/2025
Closing Date: 4/24/2025 11:59 PM Pacific
Description
The Taxpayer Account Administration division is currently seeking a Tax Administration Manager (TAM) in Tumwater, Washington This position manages the Reseller Permit Team, which administers Washington's Reseller Permit program. Reseller Permits allow retailers and wholesalers to purchase items for sale without paying sales tax and allows manufacturers to purchase ingredients or components that are used to create a new article for sale without paying sales tax. This position also manages the Leaded Racing Fuel Tax, the Warehouse Tax Incentive Credit, the Data Center Exemption, and the Tribal Telecom Infrastructure Exemption tax programs to ensure the programs are administered to meet legislative intent. The TAM is the expert on tax administration, excise tax rules and laws, taxpayer rights, adjustment of taxpayer accounts, review of refund requests, agency responsibilities, management principles, and personnel rules.
DOR is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
Duties
Manages seven to twelve professional level staff on the Reseller Permit Team, as well as the Leaded Racing Fuel, Warehouse Tax Incentive Credit, Data Center Exemption and Tribal Telecom Infrastructure Exemptions tax programs.
Ensures consistency in the application of tax administration policies and procedures throughout the division.
Develops strategies and tactical plans within the scope of assigned goals and objectives of the division.
Utilizes a broad range of advanced managerial knowledge and skills to lead and motivate staff to achieve efficient and effective program administration and for monitoring individual, team and program performance.
Applies tactical and strategic thinking when managing programs and keeps senior managers informed when significant issues arise.
Provides expert advice to staff on tax administration for assigned tax programs.
Advises other divisions on tax administration policies, procedures, and modifications for the mission critical excise tax systems as it relates to assigned programs.
Qualifications
At least 3 years' experience in tax administration, information technology, project management, program management or legislative implementation.
Competencies:
Advanced knowledge of policy development, strategic planning, general management principles, organizational development, and supervisory staff management.
Ability to employ and act upon tactical and strategic thinking and understand the "big picture" of agency-wide operations and policy.
Advanced knowledge of operations management theory and practice and the ability to apply these in the management of workloads at the employee, unit, and section level to provide high quality service to the department's customers.
Working knowledge and experience utilizing project management, demonstrating leadership, and using management principles. Understanding the collective bargaining agreement, personnel rules and regulations including affirmative action, and diversity regulations.
Effective oral and written communication skills, and the ability to motivate, coach and mentor employees, assess training needs, and evaluate individual employee performance.
Effective team building skills.
Working knowledge of agency and division policies, procedures and practices for the recruitment, hiring, promotion and retention of a high quality, diverse workforce.
Ability to plan, develop, and deliver professional quality presentations and training.
Strong problem-solving skills to research and investigate complex claim and policy issues and be able to effectively present the information along with recommendations to various levels of agency administration, including the Assistant Director of the division or above.
Understands the legislative process. This position must assess the impact of potential legislation on the division, agency, and businesses. They must be able to generate estimates of fiscal and resource impacts that such legislation would have on the division if enacted. They must also be able to develop appropriate models to implement new programs.
Preferred Qualifications
Bachelor's degree in Business Administration, Accounting, Public Administration or closely allied field.
Preference will be given to candidates with one-year experience as a Department of Revenue Excise Tax Examiner 3 or 4.
Education, Experience and Competencies:
To be considered:
Supplemental Information
Questions?
My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is , or if you prefer, you may contact me by phone at (360) 704-5737.
To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
If you need any assistance during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?
Required Question
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-009
Department: Dept. of Revenue
Division: Taxpayer Account Administration
Opening Date: 04/15/2025
Closing Date: 4/24/2025 11:59 PM Pacific
Description
The Taxpayer Account Administration division is currently seeking a Tax Administration Manager (TAM) in Tumwater, Washington This position manages the Reseller Permit Team, which administers Washington's Reseller Permit program. Reseller Permits allow retailers and wholesalers to purchase items for sale without paying sales tax and allows manufacturers to purchase ingredients or components that are used to create a new article for sale without paying sales tax. This position also manages the Leaded Racing Fuel Tax, the Warehouse Tax Incentive Credit, the Data Center Exemption, and the Tribal Telecom Infrastructure Exemption tax programs to ensure the programs are administered to meet legislative intent. The TAM is the expert on tax administration, excise tax rules and laws, taxpayer rights, adjustment of taxpayer accounts, review of refund requests, agency responsibilities, management principles, and personnel rules.
DOR is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
Duties
Manages seven to twelve professional level staff on the Reseller Permit Team, as well as the Leaded Racing Fuel, Warehouse Tax Incentive Credit, Data Center Exemption and Tribal Telecom Infrastructure Exemptions tax programs.
Ensures consistency in the application of tax administration policies and procedures throughout the division.
Develops strategies and tactical plans within the scope of assigned goals and objectives of the division.
Utilizes a broad range of advanced managerial knowledge and skills to lead and motivate staff to achieve efficient and effective program administration and for monitoring individual, team and program performance.
Applies tactical and strategic thinking when managing programs and keeps senior managers informed when significant issues arise.
Provides expert advice to staff on tax administration for assigned tax programs.
Advises other divisions on tax administration policies, procedures, and modifications for the mission critical excise tax systems as it relates to assigned programs.
Qualifications
At least 3 years' experience in tax administration, information technology, project management, program management or legislative implementation.
Competencies:
Advanced knowledge of policy development, strategic planning, general management principles, organizational development, and supervisory staff management.
Ability to employ and act upon tactical and strategic thinking and understand the "big picture" of agency-wide operations and policy.
Advanced knowledge of operations management theory and practice and the ability to apply these in the management of workloads at the employee, unit, and section level to provide high quality service to the department's customers.
Working knowledge and experience utilizing project management, demonstrating leadership, and using management principles. Understanding the collective bargaining agreement, personnel rules and regulations including affirmative action, and diversity regulations.
Effective oral and written communication skills, and the ability to motivate, coach and mentor employees, assess training needs, and evaluate individual employee performance.
Effective team building skills.
Working knowledge of agency and division policies, procedures and practices for the recruitment, hiring, promotion and retention of a high quality, diverse workforce.
Ability to plan, develop, and deliver professional quality presentations and training.
Strong problem-solving skills to research and investigate complex claim and policy issues and be able to effectively present the information along with recommendations to various levels of agency administration, including the Assistant Director of the division or above.
Understands the legislative process. This position must assess the impact of potential legislation on the division, agency, and businesses. They must be able to generate estimates of fiscal and resource impacts that such legislation would have on the division if enacted. They must also be able to develop appropriate models to implement new programs.
Preferred Qualifications
Bachelor's degree in Business Administration, Accounting, Public Administration or closely allied field.
Preference will be given to candidates with one-year experience as a Department of Revenue Excise Tax Examiner 3 or 4.
Education, Experience and Competencies:
- Understanding of Lean process improvement methods.
- Understanding of Organizational Change Management.
- Proven track record in managing human resource issues.
- Experience leading multidisciplinary teams.
- A broad knowledge of the Revised Code of Washington including relevant court cases (state and federal).
- Knowledge of operations management theory and practice and the ability to apply these in the management of workloads at the unit level to provide high quality service to the department's customers.
To be considered:
- Please complete your online profile in detail. Include three or more professional references with current contact information.
- Attach a resume detailing your work experience.
- Please attach a letter of interest, describing your specific qualification for this position.
Supplemental Information
Questions?
My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is , or if you prefer, you may contact me by phone at (360) 704-5737.
To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
If you need any assistance during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?
- Yes
- No
Required Question