Service Technical Support Specialist

Job Description

Service Technical Support Specialist 1406332

A leading technology company is looking for a Service Technical Support SpecialistThe successful candidate will calibrate and perform adjustments on Electronic Measurement and Test Equipment. The ideal candidate has five or more years of directly related experience in calibration, with typically 7 to 10 years of experience. The company offers a family-oriented culture and environment!

Service Technical Support Specialist Pay and Benefits:

• Hourly pay: $40/hr
• Worksite: Electronics Testing and Measurement Company (El Segundo, CA 90245 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• hours/week, Month Assignment

Service Technical Support Specialist Responsibilities:

• Calibrate and perform adjustments on Electronic Measurement and Test Equipment.
• Use test automation platforms and software to calibrate Measurement and Test Equipment.
• Perform manual calibration procedures on Measurement and Test Equipment.
• Solve problems requiring breadth/depth of knowledge of calibration, metrology principles, and preventative maintenance techniques. Recommend corrective actions resulting in solutions that are cost-effective and enhance the process.
• Use software skills and/or technical ability to fix, enhance or develop calibration procedures. Ensure that all changes are approved and documented appropriately.
• Take ownership of commitments and deliver on them.
• Use daily work schedules to appropriately factor volume, priority, customer expectations, and service center goals into decision-making processes.
• Maintain high workmanship standards and deliver on commitments.
• Provide consistent, solid contributions to team and service center delivery goals.
• Maximize the use of existing assets, multi-task effectively, and ensure resources are used properly.

Service Technical Support Specialist Qualifications:

• 5+ years of directly related experience in calibration, with typically 7 to 10 years of experience.
• A 2-year technical degree or equivalent training/certification.
• Solid working knowledge of Windows, MS Excel, MS Word, and Outlook.
• Maintain a positive attitude and provide constructive dialogue with respect to business strategies, direction, and policies.
• Understand the service business and remain flexible to changing business needs.
• Communicate effectively with internal and external customers.
• Initiate customer interaction when appropriate.
• Resolve technical problems and provide advice on set-up, applications, and issues related to compatibility.
• Escalate issues when necessary and maintain ownership through resolution. This is done verbally or via written correspondence.
• Learn new, emerging technologies rapidly.
• Quickly become proficient in calibration support and adjustment as new products are introduced.
• Take initiative and seek to expand overall education/experience level.

Shift:

• Monday to Friday from 07:00 AM to 03:30 PM.