Patient Operations Manager

Run clinic operations. Lead the patient flow.

We're hiring a Patient Operations Manager to take charge of patient access, scheduling, and clinic-level efficiency across a network of physical therapy clinics in San Diego and Orange County. You'll be based in San Diego and travel to other locations monthly.
What you'll do:

• Own day-to-day ops: call-outs, staffing, intake, scheduling, insurance, and customer service
• Track and report on key metrics-referral response time, visits/hour, no-shows, call handling
• Supervise admin teams: health info, staffing, benefits coordination
• Co-manage front-desk staff with local clinic managers
• Cut patient wait times and improve the experience
• Help recruit, train, and build a strong clinic team
• Handle patient complaints and solve system-level issues
• Visit each clinic monthly to keep things aligned

What you bring:

• 2+ years managing clinic or patient access operations
• Bachelor's degree in healthcare, business, or similar
• Strong people management skills-you've hired, coached, and improved team performance
• You've worked with EMRs, CRMs, call center tools, and know how to pull the right reports
• You're organized, cool under pressure, and good at solving real-time problems
• Bonus: You've worked in physical therapy or MSK-focused clinics
• Extra bonus: You've managed multiple clinic locations or teams

What you get:

• $100K-$120K salary (DOE)
• Health, dental, and vision coverage
• FSA, life & disability insurance
• 401(k) with match
• PTO and wellness benefits
• Tuition support
• Career development opportunities

If you know how to lead teams and keep clinics running smooth, apply now.