Global Program Manager - TA Optimization and Excellence
Apply NowCompany: TalentBurst
Location: Austin, TX 78745
Description:
Global Program Manager - TA Optimization and Excellence
Start Date: ASAP
Location: Austin, TX-78759
12 months (Contract to Full time Conversion after 12 months)
Hybrid role (2-3 days in office every week)
Working Hours: FT
Overtime Estimate: None
What 1-3 questions would you ask candidates to assess competency?
Describe a complex talent acquisition project you managed that involved multiple stakeholders. What strategies did you use to ensure effective collaboration and successful project completion?
Can you provide an example of a time when you utilized technology to optimize and provide an innovative solution to a talent acquisition process or problem? What was the technology, and what impact did it have?
How do you approach change management when introducing new processes or technologies in Talent Acquisition? Can you provide a specific example?
About Our Team:
We are focused on optimizing and enabling our recruiting team to attract and retain the brightest minds through recruiting excellence! As you can imagine, recruiting in over 85 countries around the world in a growing global technology company is both and exciting and challenging adventure. Join us in our mission to attract and retain the best talent through innovative technology solutions.
Job Summary:
If you are a proactive, tech-savvy professional with a passion for talent acquisition, deep routed curiosity and a drive for excellence while solving complex problems, we encourage you to apply for this exciting opportunity. Your ability to navigate ambiguity, take ownership of your work, and think big will be essential to your success in this role. As the Global Program Manager - TA Optimization and Excellence you will be responsible for:
Day to Day:
Primary point of contact for Recruiters and Stakeholders: Handle and prioritize daily requests from recruiters, TA members and key stakeholders related to technology with a sense of ownership, urgency and commitment, ensuring their needs are met promptly and effectively. Be proactive in identifying problems, opportunities, and solutions.
Customer Service Excellence: Provide exceptional customer service to our recruiters, stakeholders, hiring manager and candidates, enabling each to perform at their best by deeply understanding their needs and demonstrating international competency, care and compassion. This also includes completing Data Subject Requests with urgency.
Requirement Gathering: Develop a deep understanding of Client's Talent Acquisition processes through passionate curiosity and by collecting comprehensive requirements from stakeholders ensuring successful project outcomes. You'll manage our Talent Acquisition Center of Excellence intake form and Ask People Team ticket queue. Familiarity with ServiceNow, Jira and Agile methodologies is helpful.
Collaboration: Partner with People Solutions, People Technology, Governance, Legal, and TA leadership to deliver effective solutions. Work and win together as partners, removing barriers and empowering teams.
Change Management: Partner with our TA Enablement and Training team to develop and execute change management initiatives to support new processes and technologies.
Not Every Day:
Technology Implementation: Assist our Senior Program Managers in the implementation of new technologies, ensuring seamless integration and adoption. Once implementation is complete you'll own and manage the new system and associated technology requests.
Ad Hoc Project Management: Own and manage smaller ad hoc projects and programs that arise within the Talent Acquisition function that support our global teams.
Optimization Lab Innovation: Act as a key member in the activation of our Optimization Lab outcomes, bringing their innovative ideas to life through the technology you support. Think big and challenge the status quo to shape the future of talent.
Continuous Learning: Pursue relevant certifications and self-learning opportunities to stay current with industry trends and best practices. Especially in the areas of Data Privacy. Special interest in the future use of AI in TA Systems is an area we want to grow in.
Ambiguity Management: Navigate and thrive in situations with uncertainty, effectively figuring things out on the fly by utilizing known project management and lean practices to identify root causes and build holistic solutions.
Ownership: Take pride in and ownership of your work, driving projects to successful completion, with autonomy and excellence.
Constructive Debate: Get ready to rumble through open and honest communication pursuing the truth in everything we do and encouraging constructive debate.
Skills:
Strong project management, problem-solving(root cause analysis), change management, passionate curiosity, growth mindset, and communication/presentation skills.
Experience: 5-6 years in talent acquisition with a strong interest in moving into Program Management or minimum of 2-5 years of experience in program management with 1-2 years of TA Experience
Familiarity with Privacy and Employment Laws: GDPR, OFCCP, US Employment laws, Global Employment Contracts etc.
Certifications: SHRM, PMP, SCRUM Master, Agile Leadership, or similar certifications are nice to have but if you don't, interest in acquiring them
Technical Skills:
Familiarity with systems such as Jira, ServiceNow, SmartRecruiters, Workday HCM, Workday Recruiter, Microsoft Office Suite (Teams, Project, PPT, Excel, Word), ChatGPT, HiredScore, CodeSignal, GoodTime.
Attributes: Naturally curious, self-motivated, and passionate about technology and innovation. Ability to manage ambiguity and take ownership of work.
Education:
Bachelor's degree or master's degree
Area of study in Human Resources, Business Administration, Information Technology, or a related field.
Start Date: ASAP
Location: Austin, TX-78759
12 months (Contract to Full time Conversion after 12 months)
Hybrid role (2-3 days in office every week)
Working Hours: FT
Overtime Estimate: None
What 1-3 questions would you ask candidates to assess competency?
Describe a complex talent acquisition project you managed that involved multiple stakeholders. What strategies did you use to ensure effective collaboration and successful project completion?
Can you provide an example of a time when you utilized technology to optimize and provide an innovative solution to a talent acquisition process or problem? What was the technology, and what impact did it have?
How do you approach change management when introducing new processes or technologies in Talent Acquisition? Can you provide a specific example?
About Our Team:
We are focused on optimizing and enabling our recruiting team to attract and retain the brightest minds through recruiting excellence! As you can imagine, recruiting in over 85 countries around the world in a growing global technology company is both and exciting and challenging adventure. Join us in our mission to attract and retain the best talent through innovative technology solutions.
Job Summary:
If you are a proactive, tech-savvy professional with a passion for talent acquisition, deep routed curiosity and a drive for excellence while solving complex problems, we encourage you to apply for this exciting opportunity. Your ability to navigate ambiguity, take ownership of your work, and think big will be essential to your success in this role. As the Global Program Manager - TA Optimization and Excellence you will be responsible for:
Day to Day:
Primary point of contact for Recruiters and Stakeholders: Handle and prioritize daily requests from recruiters, TA members and key stakeholders related to technology with a sense of ownership, urgency and commitment, ensuring their needs are met promptly and effectively. Be proactive in identifying problems, opportunities, and solutions.
Customer Service Excellence: Provide exceptional customer service to our recruiters, stakeholders, hiring manager and candidates, enabling each to perform at their best by deeply understanding their needs and demonstrating international competency, care and compassion. This also includes completing Data Subject Requests with urgency.
Requirement Gathering: Develop a deep understanding of Client's Talent Acquisition processes through passionate curiosity and by collecting comprehensive requirements from stakeholders ensuring successful project outcomes. You'll manage our Talent Acquisition Center of Excellence intake form and Ask People Team ticket queue. Familiarity with ServiceNow, Jira and Agile methodologies is helpful.
Collaboration: Partner with People Solutions, People Technology, Governance, Legal, and TA leadership to deliver effective solutions. Work and win together as partners, removing barriers and empowering teams.
Change Management: Partner with our TA Enablement and Training team to develop and execute change management initiatives to support new processes and technologies.
Not Every Day:
Technology Implementation: Assist our Senior Program Managers in the implementation of new technologies, ensuring seamless integration and adoption. Once implementation is complete you'll own and manage the new system and associated technology requests.
Ad Hoc Project Management: Own and manage smaller ad hoc projects and programs that arise within the Talent Acquisition function that support our global teams.
Optimization Lab Innovation: Act as a key member in the activation of our Optimization Lab outcomes, bringing their innovative ideas to life through the technology you support. Think big and challenge the status quo to shape the future of talent.
Continuous Learning: Pursue relevant certifications and self-learning opportunities to stay current with industry trends and best practices. Especially in the areas of Data Privacy. Special interest in the future use of AI in TA Systems is an area we want to grow in.
Ambiguity Management: Navigate and thrive in situations with uncertainty, effectively figuring things out on the fly by utilizing known project management and lean practices to identify root causes and build holistic solutions.
Ownership: Take pride in and ownership of your work, driving projects to successful completion, with autonomy and excellence.
Constructive Debate: Get ready to rumble through open and honest communication pursuing the truth in everything we do and encouraging constructive debate.
Skills:
Strong project management, problem-solving(root cause analysis), change management, passionate curiosity, growth mindset, and communication/presentation skills.
Experience: 5-6 years in talent acquisition with a strong interest in moving into Program Management or minimum of 2-5 years of experience in program management with 1-2 years of TA Experience
Familiarity with Privacy and Employment Laws: GDPR, OFCCP, US Employment laws, Global Employment Contracts etc.
Certifications: SHRM, PMP, SCRUM Master, Agile Leadership, or similar certifications are nice to have but if you don't, interest in acquiring them
Technical Skills:
Familiarity with systems such as Jira, ServiceNow, SmartRecruiters, Workday HCM, Workday Recruiter, Microsoft Office Suite (Teams, Project, PPT, Excel, Word), ChatGPT, HiredScore, CodeSignal, GoodTime.
Attributes: Naturally curious, self-motivated, and passionate about technology and innovation. Ability to manage ambiguity and take ownership of work.
Education:
Bachelor's degree or master's degree
Area of study in Human Resources, Business Administration, Information Technology, or a related field.