Surveillance Monitoring Department Manager
Apply NowCompany: Enterprise Management
Location: Baltimore, MD 21215
Description:
ABOUT ENTERPRISE MANAGEMENT:
Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.
Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
DISCLOSURES:
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPANY WEBSITE: https://enterprisemanagement.org/
COMPANY PHONE NUMBER: (667) 309-5345
HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10
POSITION TITLE: Surveillance Monitoring Department Manager
ALTERNATE TITLE(S): Security Surveillance Manager, Remote Monitoring Supervisor
COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)
DIVISION: Human Resources
DEPARTMENT: Surveillance Monitoring
UNIT: n/a
BENEFITS PACKAGE: Ineligible.
WORK SCHEDULE: Monday - Friday, 8:00 AM EST - 5:00 PM EST
ACCOUNTABLE TO: Human Resources Manager (Chief Human Resources Officer in the absence of the Human Resources Manager)
ACCOUNTABLE FOR: Overseeing compensation structures, benefits administration, wage compliance, payroll operations, and staff communications related to payroll and benefits
CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly
COMPENSATION RANGE: PHP 340.35 per hour, commensurate with experience and qualifications
ANTICIPATED TRAVEL: none
SUMMARY OF POSITION RESPONSIBILITIES:
The Surveillance Monitor Department Manager is responsible for overseeing all surveillance and monitoring functions across Enterprise Management Solutions' contractually serviced companies. This role leads a team of surveillance staff to proactively identify and document violations, ensure staffing coverage, manage security access, and uphold standards for safety and compliance.
This position ensures that facilities are actively monitored and that immediate action is taken when policies, schedules, or legal standards are not upheld. The manager ensures replacement staff are called when no-shows occur, security alerts are escalated, and the integrity of medication carts, cash drawers, and food storage areas is maintained. The manager also manages door access and emergency response activation across high-security facilities.
SCHEDULED DUTIES AND RESPONSIBILITIES:
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
PHYSICAL DEMANDS:
WORKING CONDITIONS:
COMPETENCIES AND SKILLS:
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.
Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
DISCLOSURES:
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
COMPANY WEBSITE: https://enterprisemanagement.org/
COMPANY PHONE NUMBER: (667) 309-5345
HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10
POSITION TITLE: Surveillance Monitoring Department Manager
ALTERNATE TITLE(S): Security Surveillance Manager, Remote Monitoring Supervisor
COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)
DIVISION: Human Resources
DEPARTMENT: Surveillance Monitoring
UNIT: n/a
BENEFITS PACKAGE: Ineligible.
WORK SCHEDULE: Monday - Friday, 8:00 AM EST - 5:00 PM EST
ACCOUNTABLE TO: Human Resources Manager (Chief Human Resources Officer in the absence of the Human Resources Manager)
ACCOUNTABLE FOR: Overseeing compensation structures, benefits administration, wage compliance, payroll operations, and staff communications related to payroll and benefits
CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly
COMPENSATION RANGE: PHP 340.35 per hour, commensurate with experience and qualifications
ANTICIPATED TRAVEL: none
SUMMARY OF POSITION RESPONSIBILITIES:
The Surveillance Monitor Department Manager is responsible for overseeing all surveillance and monitoring functions across Enterprise Management Solutions' contractually serviced companies. This role leads a team of surveillance staff to proactively identify and document violations, ensure staffing coverage, manage security access, and uphold standards for safety and compliance.
This position ensures that facilities are actively monitored and that immediate action is taken when policies, schedules, or legal standards are not upheld. The manager ensures replacement staff are called when no-shows occur, security alerts are escalated, and the integrity of medication carts, cash drawers, and food storage areas is maintained. The manager also manages door access and emergency response activation across high-security facilities.
SCHEDULED DUTIES AND RESPONSIBILITIES:
- Supervise and schedule surveillance monitors for 24/7 coverage across all monitored facilities
- Monitor and ensure proper documentation of unauthorized staff absences, initiating time clock adjustments and notifying supervisors
- Oversee real-time coordination of staffing call-ins when on-duty staff are absent, ensuring no staffing lapses at residential and assisted living facilities
- Monitor secure zones including:
- Medication carts
- Cash drawers
- Food storage areas
- Ensure video footage is reviewed, stored, and secured for internal use or external reporting as needed
- Grant door access and monitor visitor entry points in high-security locations
- Develop surveillance procedures and quality control audits to ensure policy compliance
- Coordinate training for surveillance staff on identifying and reporting suspicious, illegal, or policy-violating behavior
- Maintain and escalate a log of incidents, alerts, and facility-level concerns for executive review
- Regularly review surveillance footage to detect patterns of fraud or noncompliance
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
- Assist your supervisor with any work-related tasks as requested, taking initiative where possible
- Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures
- Support the maintenance of a safe work environment by participating in drills and safety trainings as requested
- Maintain confidentiality of all records, especially those relating to client treatment or financial information
- Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor
- Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance
- Participate in HR special projects such as policy rollouts or engagement campaigns
- Serve as escalation point for related issues
- Respond to after-hours emergencies, alerts, and critical incidents requiring surveillance intervention
- Collaborate with HR and Compliance to support investigations and documentation requests
- Participate in safety audits, emergency preparedness drills, and incident reviews
- Recommend upgrades to camera systems, access control, and monitoring tools
- Train backup staff and cross-train team members to ensure redundancy and coverage
PHYSICAL DEMANDS:
- Prolonged periods sitting at a desk and working on a computer
- Frequent meetings via video or phone; occasional in-person site visits
WORKING CONDITIONS:
- Remote
- Fast-paced, deadline-driven environment with collaborative teams
COMPETENCIES AND SKILLS:
- Experience managing surveillance or safety monitoring teams
- Strong knowledge of HIPAA, facility safety standards, and mandated reporting laws
- Excellent written documentation, alert tracking, and incident logging
- Proficiency with surveillance software, security tools, and emergency escalation workflows
- Attention to detail, rapid response, and ethical discretion in managing sensitive matters
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
- 13 AIHR certifications
- SHRM certification
- High school diploma or GED required; Associate's or Bachelor's in Criminal Justice, Security Management, or a related field preferred
- Minimum 2-3 years in a supervisory or lead monitoring role
- Experience in healthcare, residential treatment, or high-risk facilities preferred
- Must pass background and confidentiality clearance