Performance Marketing Account Manager

This position can be hybrid at one of our offices (Raleigh, NC or Costa Mesa, CA) or fully remote.

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Did we just get your attention?! Well shoot, we're gonna do our best to not waste your time

KlientBoost is a Performance Marketing Agency based out of Costa Mesa, CA. We have offices in California and North Carolina, employees in 15 different states as well as Canada and the UK. We currently offer PPC, SEO, CRO, Data Ops and Performance Creative services for our clients. We love Marketing, working hard and doing it all with good people - interested? Let's tell you about what we need...

About the Role

The Account Manager acts as a strategic partner and fractional Chief Marketing Officer (CMO) for our clients, driving significant and sustainable growth in their Monthly Recurring Revenue (MRR), overall revenue, and profitability. This role is pivotal in fostering strong client relationships, ensuring the achievement of mutually agreed-upon goals, and guiding clients through various stages of marketing maturity. You will serve as the central hub for client success, blending strategic marketing expertise with exceptional relationship management.

Here's what you'll be doing:

Proactively identifying and implementing strategies to increase client MRR, revenue, and profit. This includes analyzing performance data, identifying opportunities for optimization, and executing effective marketing campaigns.

Serving as a trusted advisor and fractional CMO, providing expert guidance and support to clients as they navigate their marketing journey. This involves understanding their business objectives, developing tailored marketing strategies, and providing ongoing consultation.

Collaborating with clients to define clear, measurable, achievable, relevant, and time-bound goals, and ensuring their successful attainment through diligent project management and performance monitoring.

Identifying opportunities to expand client relationships by strategically upselling existing services and cross-selling new offerings, aligning these recommendations with client goals and accelerating their progress.

Initiate and drive contract renewals and extensions, ensuring long-term client partnerships and revenue stability.

Building and maintaining strong, long-term relationships with clients through proactive communication, regular performance reviews, and a deep understanding of their business needs.

Regularly monitoring and analyzing campaign performance, providing comprehensive reports to clients, and using data-driven insights to optimize strategies and ensure continuous improvement.

Guiding clients through the Marketing Maturity Mountain (M3) framework, helping them progress through different stages of growth and implement appropriate marketing strategies at each level.

Collaborate with cross-departmental service team members to strategize, build, and optimize paid search and social campaigns (Google Ads, Meta Ads, Microsoft, LinkedIn, YouTube, etc.) across diverse industries. Ability to execute strategies, performing hands-on paid ads work.

Conduct in-depth performance analysis, providing actionable insights through Paid Strategy Updates and client reports. Ability to analyze datasets and performance trends to inform strategic marketing decisions.

Collaborate with CRO, Performance Creative, Data Ops, and SEO teams to drive account improvements using Asana for task management, ensuring efficient workflow and clear communication.

Stay current with platform trends and certifications to maintain cutting-edge expertise.

Knowledge and Critical Skills/Expertise

You have knowledge and experience across paid search and social platforms including but not limited to Google, Meta, Microsoft and LinkedIn. Reddit, Pinterest and Feed Management is a plus.

You have a base knowledge and experience around additional services such as Search Engine Optimization (SEO), Conversion Rate Optimization (CRO), & Performance Creative.

You have great soft skills - you're fun, likable, and very detail-oriented. You are extremely comfortable leading conversations with clients and work very well with others across multiple services as a close team. One team, one dream.

Did I mention detail oriented? This position requires excellent project management skills and a strong attention to detail. You'll be working on multiple accounts and ultimately accountable for hitting their business goals and overall growth.

You choose to play offense and have experience proactively growing client accounts through strategic conversations and upselling and cross-selling of relevant services.

You can confidently troubleshoot marketing strategies and tactics

You can lead and present strategy for clients in a clear and concise manner

You can confidently analyze data and performance trends to make marketing decisions based on your analysis including proactively identifying new opportunities or service pivots that provide the biggest business impact for your clients.

You have strong business acumen and understand how advertising campaign metrics (CPA, ROAS, CVR, etc.) impact business metrics.

Benefits

Full Benefits (Health, Vision, Dental, Life) starting on the 1st of the month following your start date

Options to add on FSA dependent care, FSA Medical Care, Accident and other Life insurances

401K match - up to 5%

Unlimited PTO

Work-From-Anywhere (Office, Home or Hybrid)

Wellness Allowance ($100 reimbursed for a wellness benefit: gym membership, chiropractor, therapy, etc.)

Lunch Covered on Fridays (catered for in person employees, $100/month stipend for remote friends)

Milestone Celebrations

Conference/Education Allowance - Up to $1,000 a year

Here's what we promise you:
We want to build something we're proud of and help you develop in your career.
We're committed to developing our skills, continuous improvement and G.R.O.W.T .H.:

• Goal Driven - oriented towards achieving goals for clients, KB and yourself
• Resourceful - effectively solve problems, adapt to challenges, and utilize available resources to contribute to the agency's success.
• Optimistic - Embodying a can-do attitude & forward thinking mindset that fosters productivity, morale & collaboration
• World Class - Consistently delivering high quality results that drives innovation & proactive problem solving
• Transparent - Openly sharing information, being accountable and fostering a culture of trust and integrity within the agency
• Happy & Healthy - Commitment to foster a workplace that promotes holistic wellbeing that drives feeling supported, valued, energized, and productive

We are adaptable and nimble - working to adapt to an ever changing marketing landscape

We want you to succeed and grow in your craft - we're here to support you along the way

We promise that as KlientBoost gets better and grows, you'll see the benefits, too.

So if you've made it this far then you should definitely apply right now! We can't wait to talk with you!

The pay range for this role is:

75,000 - 95,000 USD per year (Remote (United States))