Director - Global Business Operations, CIB Business Management, TD Securities
Apply NowCompany: TD Bank
Location: New York, NY 10025
Description:
Work Location:
New York, New York, United States of America
Hours:
40
Line of Business:
TD Securities
Pay Detail:
$185,000 - $250,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
In this role, you will lead the Business Operations Centre of Excellence (COE), reporting to the Head of Corporate & Investment Banking Business Management. Your primary responsibility will be to create and optimize a seamless operations function for the department. The successful candidate will collaborate closely with senior leaders in Corporate & Investment Banking, group business managers, and various corporate functions within TDS and TDBG to deliver process efficiency across operational and administrative areas.
Key Accountabilities:
Cross Functional Operational Management to develop and coordinate the flow of synergies between front office and back-office management functions to promote transparency, reduce redundancy and optimize performance across the CIB:
Operational Risk Management to promote and measure adherence to both internal and external business practices, laws and standards to mitigate operational risk:
Through leadership of your globally distributed team, you will:
Specific Accreditation:
Other Qualifications/Skills:
TD Securities Corporate and Investment Banking (CIB) provides a full range of financial advisory and capital-raising services to corporate and institutional clients. Our relationship managers work closely with clients to understand their needs and bring them unique solutions to complex issues. The department is organized into areas of expertise by industry, product, and region.
The Business Management team within CIB provides ongoing operational and strategic support, as well as supervisory oversight, to relationship managers and senior executives so they may focus on providing optimal client coverage. The team works extensively with numerous TDS and TDBG support functions to advance the needs of CIB and assists with the rollout of numerous firm and bank-wide initiatives.
Depth & Scope:
Education & Experience:
Who We Are
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
New York, New York, United States of America
Hours:
40
Line of Business:
TD Securities
Pay Detail:
$185,000 - $250,000 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
In this role, you will lead the Business Operations Centre of Excellence (COE), reporting to the Head of Corporate & Investment Banking Business Management. Your primary responsibility will be to create and optimize a seamless operations function for the department. The successful candidate will collaborate closely with senior leaders in Corporate & Investment Banking, group business managers, and various corporate functions within TDS and TDBG to deliver process efficiency across operational and administrative areas.
Key Accountabilities:
Cross Functional Operational Management to develop and coordinate the flow of synergies between front office and back-office management functions to promote transparency, reduce redundancy and optimize performance across the CIB:
- Deliver a consistent employee and client experience across Corporate and Investment Banking, by partnering with Enterprise functions and building efficient processes
- Partner with TDS Client Onboarding teams to ensure an efficient and clearly articulated client onboarding experience for CIB front-office teams
- Design, implement and execute a global employee onboarding and offboarding process for the business, working closely with the CIB Colleague COE and HR to ensure a both a positive employee experience and effective management of offboarding risks
- Own the CIB Business Operating Procedures from updates to communication of changes
- Actively manage business efficiency programs - i.e. EvalueServe, Uber for Business
- Enable the business to function in a dynamic travel environment while adhering to internal policies
- Provide ongoing change management and thought leadership across all operational processes to ensure continued effectiveness
- Represent CIB on TD/TDS working groups including real estate projects across all offices where CIB has a footprint, new Travel booking or Business Visa tools
- Build and deliver dashboard reporting on the Operational Health KPIs of the Business; escalate issues on a timely basis
Operational Risk Management to promote and measure adherence to both internal and external business practices, laws and standards to mitigate operational risk:
- Identify and address operational risk events working closely with Operational Risk Management to ensure appropriate preventative measures are taken
- Manage the Business Continuity Management Program for CIB across all locations & business groups
- Take accountability of all business resilience programs
Through leadership of your globally distributed team, you will:
- Deliver a centralized model for access control management including LAN and Diamond attestation processes as well as access to high-risk URLs
- Partner closely with Group Business Managers and Executive Assistants to address operational issues as they arise including but not limited to business travel, business visas, facilities, technology/hardware requests among others
- Maintain floor plans/seating maps and optimize use of space
- Coordinate general office management services
Specific Accreditation:
- 10-15 years of experience in capital markets and project management/business operations
- Undergraduate Degree, MBA, Project Management Designation preferred
Other Qualifications/Skills:
- Strong understanding of Corporate and Investment banking and the 'banker mindset'
- Ability to effectively manage multiple priorities simultaneously.
- Strong interpersonal skills demonstrated through an ability to relationship build and work as part of a collaborative team
- An ability to communicate simply, directly, succinctly
- Strong problem-solving skills; an ability to identify issues through observation and key metrics and proactively propose recommendations.
- Experience in navigating complex projects in a large organization with ability to influence multiple stakeholder groups.
- Demonstrated ability to 'roll up your sleeves' and deliver
TD Securities Corporate and Investment Banking (CIB) provides a full range of financial advisory and capital-raising services to corporate and institutional clients. Our relationship managers work closely with clients to understand their needs and bring them unique solutions to complex issues. The department is organized into areas of expertise by industry, product, and region.
The Business Management team within CIB provides ongoing operational and strategic support, as well as supervisory oversight, to relationship managers and senior executives so they may focus on providing optimal client coverage. The team works extensively with numerous TDS and TDBG support functions to advance the needs of CIB and assists with the rollout of numerous firm and bank-wide initiatives.
Depth & Scope:
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Oversees the development and execution of strategic planning for unit
- Oversees program and project level forecasting and tracking
- Directs the communication of financial policies and procedures
- Manages monthly forecasting and client chargeback process
- Oversees the annual budget process
- Manages the headcount / resource process
- Leads and oversees the end-to-end delivery of requirements throughout the lifecycle of large scale/complex projects or programs requiring a cohesive approach to broad business solutions with full traceability to realize project benefits
- Provides advisory support, leadership direction and guidance to assigned Business Analyst resources, stakeholders and executives of the projects and/or program across multiple Lines of Business (LoB)
Education & Experience:
- Undergraduate degree in Business (Accounting or Finance) or Mathematics/ Economics
- Bachelors degree or progressive work experience in addition to experience below
- 7+ Years of related experience
- Strong project management skills
- Strong leadership, interpersonal and relationship-building skills are required
- Excellent analytical skills
- Excellent Microsoft Office skills in particular Excel
- Presentation skills required
- Strong team player and who can work in cross-organization situations
- Highly effective written and oral communication skills; excellent organizational skills
Who We Are
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.