Chief Operations Officer

ABOUT ENTERPRISE MANAGEMENT:

Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE: https://enterprisemanagement.org/

COMPANY PHONE NUMBER: (667) 309-5345

HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10

POSITION TITLE: Chief Operations Officer

ALTERNATE TITLE(S): Senior Operations Executive

COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)

DIVISION: Operations

DEPARTMENT:

UNIT: n/a

BENEFITS PACKAGE: Paid time off; health, dental, and vision insurance reimbursement; professional development support.

WORK SCHEDULE: Monday - Friday, 8:00 AM - 5:00 PM

ACCOUNTABLE TO: Chief Executive Officer (CEO)

ACCOUNTABLE FOR: Oversight of administrative operations, business continuity, organizational infrastructure, enterprise systems integration, compliance alignment (non-clinical), and interdepartmental performance across affiliated companies

CLASSIFICATION: W-2 employee; full-time hourly

COMPENSATION RANGE: Ranges between $40.00 per hour to $55.00 per hour, commensurate with experience and qualifications

ANTICIPATED TRAVEL: Up to 15% of the time (interoffice and site-based meetings)

SUMMARY OF POSITION RESPONSIBILITIES:

The Chief Operating Officer (COO) is a vital member of the executive leadership team, responsible for designing, implementing, and sustaining non-clinical operational systems that support the strategic goals of Enterprise Management Solutions and its affiliated entities. The COO provides executive oversight of operational workflows, regulatory readiness, administrative infrastructure, and strategic execution. While the CHRO, CFO, CMO, and CTO oversee respective specialized functions, the COO ensures coordination, cohesion, and accountability across these pillars, serving as the central operations architect of the enterprise.

The COO focuses on organizational excellence through the lens of performance improvement, risk mitigation, systems integration, operational scalability, and enterprise-wide compliance with licensing and administrative standards. The COO drives execution of the CEO's strategic directives and ensures the operational backbone of each managed entity is stable, compliant, and growth-ready. The COO also oversees all company operations managers and ensures that Enterprise Management delivers all contracted operations services to affiliated entities, as outlined at https://enterprisemgmtinc.com/ops-services.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Translate the CEO's strategic vision into operational processes, ensuring seamless execution across departments and companies
• Lead enterprise-wide operational initiatives including licensing, inspections, facility management, administrative SOPs, and cross-departmental coordination
• Serve as the primary executive responsible for back-office cohesion, system implementation, and interdepartmental performance
• Oversee administrative compliance with state and local regulations, including facility licensing (OHCQ, DHCD, local jurisdictions), business permits, incident management procedures, and internal controls
• Collaborate with the CHRO on workforce implementation, ensuring operational infrastructure supports hiring, onboarding, training, and staff scheduling workflows
• Collaborate with the CTO to deploy and optimize business technologies (HRIS, task systems, communications platforms, EHR integrations, etc.)
• Supervise administrative leadership staff (directors, operations managers, coordinators) across service lines and locations, including direct oversight of all Operations Managers supporting customer companies
• Ensure delivery and quality of all operational services offered by Enterprise Management, including facilities oversight, vendor coordination, procurement support, policy implementation, licensing preparation, logistics management, and administrative compliance (https://enterprisemgmtinc.com/ops-services)
• Monitor departmental KPIs and implement process improvement plans where operational gaps exist
• Lead facility readiness protocols including site inspections, emergency preparedness, ADA compliance, and repair/maintenance coordination
• Guide vendors and procurement systems for logistics, non-clinical inventory, and service contracts
• Develop and standardize operating procedures across customer companies to ensure quality, efficiency, and regulatory alignment
• Maintain business continuity protocols and assist with crisis response and recovery strategies
• Partner with CFO on operational budget planning related to facilities, vendors, logistics, and general administration
• Draft internal policies, compliance documents, and guidance manuals related to operational systems
• Represent the organization in inter-agency planning efforts and executive-level meetings with government partners, contractors, or funders

CORPORATE OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES:

Overview:

The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Operations. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.

The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices.

Accountability:

The Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.

Duties:

The chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results.

The Corporate Compliance Officer will:

• Oversee and monitor the implementation of the Corporate Compliance Program
• Conduct corporate compliance risk assessments
• Report regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans
• Periodically revise and update the Compliance Program as needed
• Review and evaluate Standards of Conduct Statements
• Develop and implement a Compliance Training Plan for all staff
• Assist the CEO with internal compliance review and monitoring activities
• Investigate complaints and coordinate appropriate action plans with affected departments
• Develop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation
• Clearly communicate the objectives of the Compliance Program and track accomplishments
• Access and review records related to compliance monitoring activities and document findings
• Maintain a communication log for compliance-related inquiries and reports
• Compile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved
• Establish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)
• Conduct periodic interviews with internal and external stakeholders
• Analyze program and service utilization patterns for irregularities
• Conduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective action
• Reevaluate previously identified deficiencies to confirm implementation of improvements
• Present written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Act as executive point of contact during organizational disruptions, restructuring periods, or transitional leadership phases
• Respond to escalations involving operational bottlenecks, compliance risk, or service disruption
• Serve as Acting CEO in the absence of the Chief Executive Officer, ensuring business continuity and high-level oversight
• Contribute to leadership development planning, mentoring mid-level administrators, and strengthening succession pipelines
• Represent the CEO in workgroups, stakeholder meetings, or system launches as designated
• Lead time-bound initiatives such as new site openings, software rollouts, or regulatory reform implementation

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer
• Occasional lifting up to 25 pounds
• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

• Hybrid
• Office-based, with travel between program sites as needed
• Cross-functional collaboration with high-level staff across all departments
• High-paced, deadline-driven, and strategically focused

COMPETENCIES AND SKILLS:

• Visionary operational leadership with demonstrated success in managing enterprise-scale infrastructure
• Ability to balance strategic oversight with hands-on execution
• Deep understanding of state/federal licensing requirements, facility operations, and administrative compliance
• Excellent systems thinker with strong project management experience
• High-level written and verbal communication skills with professional presentation ability
• Skilled in developing SOPs, conducting root cause analysis, and building cross-functional workgroups
• Advanced skills in Microsoft 365, Smartsheet, SharePoint, EHR systems, or equivalent enterprise platforms
• Experience integrating administrative operations across multiple service lines (e.g., healthcare, housing, food service)

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• Master's degree in Public Administration, Business Management, Healthcare Administration, or related field (required)
• 8-10 years of progressively responsible leadership experience, with at least 5 years in executive operational roles
• Experience overseeing multi-site operations and administrative systems across diverse industries
• Demonstrated knowledge of Maryland-specific regulatory agencies and compliance frameworks (e.g., OHCQ, DHCD, CARF, COMAR)
• Experience in shared services environments or supporting multi-entity organizations preferred
• Strong record of successfully leading systems change, organizational growth, or quality improvement initiatives