Infrastructure Service Delivery Manager(Hybrid)
Apply NowCompany: Cognizant
Location: New York, NY 10025
Description:
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.
*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Job Summary
We are seeking an experienced Delivery Manager with 14 + years of experience to oversee and manage our delivery processes. The ideal candidate will have a strong background in CX-Program Management and Delivery Management. Experience in Life and Annuities Insurance is a plus. This hybrid role requires working during the day shift with no travel requirements.
Responsibilities:
Certifications Required
PMP PRINCE2 or equivalent certification in project management.
Salary and Other Compensation:
Applications will be accepted until 05/16/2025.
The annual salary for this position is between $119000 - $150000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-JM1
#CB
#IND123
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Job Summary
We are seeking an experienced Delivery Manager with 14 + years of experience to oversee and manage our delivery processes. The ideal candidate will have a strong background in CX-Program Management and Delivery Management. Experience in Life and Annuities Insurance is a plus. This hybrid role requires working during the day shift with no travel requirements.
Responsibilities:
- Leads cross-functional & distributed infrastructure teams to ensure seamless service delivery and operations of 24/7 production support environment.
- Institutionalizes delivery processes, workflows, and operational procedures within the service delivery framework of the account. Establishes robust governance and regulatory requirements.
- Maintains & ensures SLAs, SLOs, process compliance and adherence. Tracking and gauging KRAs, KPIs, efficiency metrics and customer satisfaction indices.
- Drives continuous service improvements, automations, process control & capability enhancements, process benchmarking, audits and total quality management (TQM)
- Interfaces and work with key customers on new proposals/RFPs, MSAs, WOs SOWs, SOPs amendments and addendums. Assessing and aligning their requirements to delivery objectives.
- Pilots' new delivery assignments, flagship initiatives and transformations. Leads Transitions and new service deployments and implementations
- Administers Management information systems (MIS). Performs data analytics, structures & publishes account level reports, analytical dashboards and score cards for the key stakeholders.
- Hosts war rooms and triage operations call to address major incidents & outages impacting the enterprise. Addresses escalations, owns root cause analysis and performs mitigation efforts across the enterprise.
Certifications Required
PMP PRINCE2 or equivalent certification in project management.
Salary and Other Compensation:
Applications will be accepted until 05/16/2025.
The annual salary for this position is between $119000 - $150000 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-JM1
#CB
#IND123
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don't just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.