Level 3 Application Engineer, EV Charging
Apply NowCompany: Siemens
Location: Atlanta, GA 30349
Description:
Are you looking for a company that empowers talent?
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Siemens eMobility solutions is shaping the market with innovative Electric Vehicle (EV) charging technologies. We are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.
We are seeking a Level 3 Application Engineer. The Level 3 Application Engineer will be responsible for overseeing the resolution of highest-level customer technical issues within the US Siemens eMobility product portfolio. This engineer will act as a lead in the electric vehicle charging infrastructure center of competency. The role will require the ability to analyze both hardware and software logic errors, engage with development engineering leadership, directly interact with end users/customers, and assemble teams that will drive issues to quick resolution.
This position may require field travel and work, to gain the level of competencies required to act as the localized expert for issue resolution. Additionally, this role will be the final escalation path for remote field triage, starting with level one customer call centers and moving through various Siemens technical support escalations. This position will report directly to the Level 3 Engineering Manager.
You will make an impact with the following duties:
You'll win us over by having the following qualifications:
You will benefit from:
Create a better #TomorrowWithUs
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
Can you see yourself, learning, growing, and succeeding here? If so, we would like to meet you!
Apply today and learn how you can be a part of the SIEMENS family.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Siemens eMobility solutions is shaping the market with innovative Electric Vehicle (EV) charging technologies. We are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.
We are seeking a Level 3 Application Engineer. The Level 3 Application Engineer will be responsible for overseeing the resolution of highest-level customer technical issues within the US Siemens eMobility product portfolio. This engineer will act as a lead in the electric vehicle charging infrastructure center of competency. The role will require the ability to analyze both hardware and software logic errors, engage with development engineering leadership, directly interact with end users/customers, and assemble teams that will drive issues to quick resolution.
This position may require field travel and work, to gain the level of competencies required to act as the localized expert for issue resolution. Additionally, this role will be the final escalation path for remote field triage, starting with level one customer call centers and moving through various Siemens technical support escalations. This position will report directly to the Level 3 Engineering Manager.
You will make an impact with the following duties:
- Technical issue resolution for the top 5% of eMobility engineering escalations.
- Engagement with manufacturing, design engineering, supply chain, and team leadership to oversee the total solution for our customers.
- Developing field repair plans and technical papers, to instruct the US field service teams in repair methods and procedures.
- Monthly field issue analytics, as a method for providing product quality feedback to manufacturing and engineering teams.
- Provide timely customer communication, keeping them aware of lead times to issue resolution.
- Ability to interact with customers both on technical level and project level.
- Maintain high levels of product portfolio competency, through engagement with the product line management teams.
- Generate training material for level 1 and level 2 technical support team members (call centers, field technicians, etc)
- Knowledge of relevant standards (e.g., SAE J1772, CCS, ISO 15118, UL, NEC, IEEE)
You'll win us over by having the following qualifications:
- Bachelor's degree in Power Electronics, Electrical Engineering, or related electrical trade certifications.
- A minimum 5 years of field experience with the following:
- Power distribution, power electronics, PLC / SCADA devices & programming, UPS systems, or other related industrial electrical equipment diagnostics.
- Electric vehicle charging technologies, in either design or installation services & field diagnostics.
- Proven experience in managing time and material resources
- Excellent communication, problem-solving, and decision-making skills.
- Firm understanding of industrial communication protocols (Modbus, OCPP, BACnet, and others)
- Demonstrable ability to use a laptop as a diagnostic tool (networking diagnostics, pushing local FW/SW updates, using Siemens platforms to engage with hardware devices, etc)
- Fundamental understanding of NEC standards
- Must be authorized to work in the US without sponsorship now or in the future.
You will benefit from:
- Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
- The pay range for this position is $82,320 - $141,120. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Create a better #TomorrowWithUs
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
Can you see yourself, learning, growing, and succeeding here? If so, we would like to meet you!
Apply today and learn how you can be a part of the SIEMENS family.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.