Project Manager - TI160425-1

The Service Excellence (SE) organization is responsible for the care and support for all large business customers from Public and Private sectors up to global enterprise level. The SE Strategy and Enablement team is looking for a seasoned project manager to lead the execution projects from our key strategic programs that will enable Business Solutions to better serve our business customers. We are looking for an exceptional individual with strong project management, business consulting & collaboration skills who can work in a complex environment that includes external partners, sales, technical, go-to-market, and operations teams.

You will be accountable for developing the project plans to drive transformation, and coordinating the delivery of projects that have both significant business value and potential operational risk. You will also work with an extended team to monitor cost, evaluate schedule and allocate resources. To be successful, you need to combine project management techniques with pragmatic solutions to balance competing objectives in a large, complex business environment.

Responsibilities

• Accountable for evaluating, planning, and implementing strategic projects, ensuring critical deliverables are met; employ effective project and change management methodologies in managing risks and change
• Lead the team to define objectives, and secure appropriate resources; develop schedules to ensure timely completion of key strategic cross-functional projects
• Ensure control of projects/work streams: dealing with conflicting priorities, issues, risks, dependencies and change
• Balance the demands of concurrent projects while maintaining a high level of diplomacy
• Manage project actions and escalate issues to senior management when appropriate

Relationship Management

• Communicate and champion the objective and value of the projects to the stakeholder base
• Apply exceptional leadership skills in managing expectations, mitigating risk and removing roadblocks
• Report project execution and health on a regular basis
• Direct and provide guidance and ongoing support to team members throughout all critical project phases including regular feedback and coaching; delegate specific objectives to team members