Information Technology Technician III, Grade 19
Apply NowCompany: Montgomery County, MD
Location: Gaithersburg, MD 20878
Description:
Salary : $63,050.00 - $99,719.00 Annually
Location : 100 Edison Park Dr Gaithersburg MD 20878 USA
Job Type: Permanent
Job Number: 2025-00265
Department: Department of Police
Division: POL 47 MSB Information Management and Technology Division
Opening Date: 04/16/2025
Closing Date: 4/27/2025 11:59 PM Eastern
FLSA: Non-Exempt
About the Position
WHO WE ARE
The Montgomery County Police Department (MCPD) is made up of approximately 1,300 sworn officers and approximately 650 support personnel. The Police Department was established in 1922 and today is responsible for providing service to a County with a population of over one million people.
WHO WE ARE LOOKING FOR
This recruitment will establish an eligible list to fill current and future vacancies.
The Montgomery County Police Department is seeking Information Technology Technicians to support the Department's mobile data component of the County Public Safety Data Systems (PSDS) and County Enterprise desktop/laptop environment.
What You'll Be Doing
This position will provide input as to the operation, management, and performance of both the desktop and mobile data systems. This position requires high troubleshooting, documentation, and communication skills.
In addition, this position is responsible for providing customer support in person, remotely, and at alternate locations in Montgomery County.
Other duties and responsibilities may include, but are not limited to:
Supporting the configuration, installation, and interfaces with dozens of County systems and departments.
Supporting hardware and software and must follow processes, document actions and follow-up, and contribute key learnings back to the department to assure cross knowledge in the agency.
Researching and testing new products
Providing evaluation writeups
Working closely with other members of the Police Technology Department.
Additional Information:
This position may serve as technical team lead in specific projects and be responsible for the delivery of a team of technicians for the installation and upgrades of Police Specialized Technologies to include mobile video, body camera, taser, radios and cell phones.
This position is required to work shift work in supporting a 24/7 department.
Minimum Qualifications
Experience: Three years if experience in technology support and technician work, at least one year of which must have been at a progressively responsible level involving the use of specialized knowledge, skills and abilities in complex technology support activities such as LAN administration, web page enhancements, troubleshooting, software administrations, and/or mainframe operation.
Education: Completion of high school or High School Certification of Completion recognized in the State of Maryland.
Equivalency: An equivalent combination of education and experience may be substituted.
Physical Abilities: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems and monitors up to 50 pounds.
Preferred Criteria, Interview Preferences
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
Are you willing to be subject to an 8-week background investigation under federal or State laws and regulations? Erroneous, misleading or fraudulent information on an application is sufficient grounds for rejection from the hiring process.
02
Are you able to work shift work supporting a 24/7 department?
Required Question
Location : 100 Edison Park Dr Gaithersburg MD 20878 USA
Job Type: Permanent
Job Number: 2025-00265
Department: Department of Police
Division: POL 47 MSB Information Management and Technology Division
Opening Date: 04/16/2025
Closing Date: 4/27/2025 11:59 PM Eastern
FLSA: Non-Exempt
About the Position
WHO WE ARE
The Montgomery County Police Department (MCPD) is made up of approximately 1,300 sworn officers and approximately 650 support personnel. The Police Department was established in 1922 and today is responsible for providing service to a County with a population of over one million people.
WHO WE ARE LOOKING FOR
This recruitment will establish an eligible list to fill current and future vacancies.
The Montgomery County Police Department is seeking Information Technology Technicians to support the Department's mobile data component of the County Public Safety Data Systems (PSDS) and County Enterprise desktop/laptop environment.
What You'll Be Doing
This position will provide input as to the operation, management, and performance of both the desktop and mobile data systems. This position requires high troubleshooting, documentation, and communication skills.
In addition, this position is responsible for providing customer support in person, remotely, and at alternate locations in Montgomery County.
Other duties and responsibilities may include, but are not limited to:
Supporting the configuration, installation, and interfaces with dozens of County systems and departments.
Supporting hardware and software and must follow processes, document actions and follow-up, and contribute key learnings back to the department to assure cross knowledge in the agency.
Researching and testing new products
Providing evaluation writeups
Working closely with other members of the Police Technology Department.
Additional Information:
This position may serve as technical team lead in specific projects and be responsible for the delivery of a team of technicians for the installation and upgrades of Police Specialized Technologies to include mobile video, body camera, taser, radios and cell phones.
This position is required to work shift work in supporting a 24/7 department.
Minimum Qualifications
Experience: Three years if experience in technology support and technician work, at least one year of which must have been at a progressively responsible level involving the use of specialized knowledge, skills and abilities in complex technology support activities such as LAN administration, web page enhancements, troubleshooting, software administrations, and/or mainframe operation.
Education: Completion of high school or High School Certification of Completion recognized in the State of Maryland.
Equivalency: An equivalent combination of education and experience may be substituted.
Physical Abilities: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems and monitors up to 50 pounds.
Preferred Criteria, Interview Preferences
- Experience analyzing technology-based problems quickly, establishing a viable course of action and taking appropriate action to resolve the issue.
- Experience in a Law Enforcement environment or other structured environments with a clear chain of command.
- Police Specialized technologies such as mobile video, body camera, Taser, Radios, cell phone and LPR.
- Experience developing procedures and policies.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
Are you willing to be subject to an 8-week background investigation under federal or State laws and regulations? Erroneous, misleading or fraudulent information on an application is sufficient grounds for rejection from the hiring process.
- Yes
- No
02
Are you able to work shift work supporting a 24/7 department?
- Yes
- No
Required Question