Director, Workplace Experience and Physical Security

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

The Director, Workplace Experience and Physical Security is responsible for overseeing and enhancing the physical workplace environment, ensuring a safe, efficient, and productive workspace for all employees. This role combines the strategic oversight of workplace management with the execution of robust physical security measures to protect LendingClub's assets, employees, and visitors. The Director will partner with various stakeholders to create an optimized workplace experience that promotes operational efficiency and security.

What You'll Do

Workplace Experience

• Lead the development and execution of workplace strategies that foster a positive, productive, and engaging work environment
• Manage the design, layout, and optimization of physical office spaces to enhance employee experience, collaboration, and performance
• Drive the integration of innovative workplace technologies to improve the efficiency and effectiveness of the workplace environment
• Oversee employee amenities, workspace booking systems, and ensure the workplace is welcoming and supportive of diverse work styles
• Ensure alignment of workplace initiatives/ events with corporate culture, values, and business objectives

Physical Security

• Develop, implement, and maintain comprehensive security programs (Floor Warden/ Evacuation and CPR/First Aid/AED, crisis management), policies, and procedures for physical security across all office locations
• Collaborate with security vendors and internal stakeholders to ensure effective security solutions and crisis response protocols
• Oversee the security operations, including monitoring access control, surveillance systems, and building alarms
• Coordinate the development and execution of emergency response plans, ensuring readiness for any security incidents or natural disasters
• Conduct regular risk assessments to identify and mitigate physical security vulnerabilities
• Ensure compliance with industry standards, regulations, and best practices for physical security

Cross-Functional Collaboration:

• Work closely with the People Success, IT and legal teams to align workplace strategies with overall business goals and employee safety requirements
• Communicate effectively with employees at all levels to gather feedback and continuously improve the workplace experience and security protocols
• Partner with senior leadership to ensure workplace experience strategies are in line with organizational growth and evolving needs

Budget and Resource Management:

• Manage budgets for workplace experience and physical security initiatives, ensuring cost-effective use of resources
• Oversee vendor relationships for facility management, security systems, and other related services, ensuring service quality and compliance
• Develop and report on key performance indicators (KPIs) to track the effectiveness of workplace and security programs

Leadership & Team Management:

• Direct and mentor the team by providing strategic direction, setting clear goals and priorities, to build a high performing and engaged team
• Foster a culture of safety, inclusivity, and continuous improvement within the team

About You

• 12+ years of experience, bachelor's degree in a related field of study; or equivalent work experience (at least 4 years in a leadership role)
• Proven track record in designing and implementing workplace strategies that improve employee experience and productivity
• Extensive knowledge of physical security practices, risk management, and emergency response planning
• Strong project management skills with the ability to handle multiple initiatives simultaneously
• Excellent leadership, communication, and interpersonal skills
• Ability to work effectively across departments and with senior leadership
• In-depth knowledge of relevant laws, regulations, and industry best practices related to workplace experience and security
• Experience in managing budgets and vendor relationships
• Proficient in MS Office suite and LenelS2 Access System or similar security access systems knowledge
• A motivated team leader with a sense of urgency, ownership and initiative in independently determining and completing critical actions

Preferred Skills:

• Certification in physical security (e.g., CPP - Certified Protection Professional)
• Experience with workplace design tools, space planning, and technology integration
• Knowledge of business continuity planning and disaster recovery

Work Location
San Francisco

We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays, and Thursdays.

Time Zone Requirements
Primarily PT

Travel Requirements
If you need to travel for work, LendingClub will cover your travel related expenses.

Compensation
The target base salary range for this position is 182,000-210,000. The position is also eligible to receive a bonus (which is based on company performance, employee performance and eligible earnings), equity, and benefits. Our salary ranges, other compensation and benefits offered are determined by role, experience level and location.

We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-BC1

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.