Sr Customer Support Management Professionall

Deliver business value through Right and Fast partnership

Customer Success Manager manages the assigned customer contracts in a way that combines the customers' goals with the business' goals to form a cohesive, data-led, and customer-informed process. The Customer Success Manager is responsible for improving customer satisfaction, net recurring revenue, engineering activities in the contract and for repair, migration & upgrades. A close relationship with the assigned accounts will be used to turn existing relationships into business partnerships that can drive value for both the customer and Honeywell. You will report directly to Customer Success Leader for Americas pole.

KEY RESPONSIBILITIES

• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
• Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
• Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
• Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively, and customer goals are met.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates

YOU MUST HAVE

• 10+ years of industrial experience (Operations OR Technical Services OR Software Engineering OR Software Sales OR Software Consulting OR Software Support OR Software Customer Success etc.)
• Strong customer interaction skills, with the ability to engage industrial clients through outcome-based solutions and foster long-term relationships
• Flexible for up to 20 % travel across USA depending on business need.

WE VALUE

• Bachelor's Degree in Engineering
• 10+ years of experience in Alarm Management OR Advanced Process Control OR Operator Training Simulator OR Production Accounting and Reconciliation OR Process Simulation etc.
• Refinery or Petrochemicals or Mining operations/ technical services experience.
• Knowledge of Industrial customer success management or product management or project management or engineering management.
• Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
• Good understanding of regional customers - culture and dynamics
• Ability to influence leadership.
• Excellent communication - both verbal and written, including the ability to hold customer conversations that drive business for both parties and move the relationship forward.
• Self-motivated
• Ability to develop and maintain strategic customer relationships

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. https://www.honeywell.com/us/en

Additional Information

• Category: Customer Experience
• Location: 2101 CityWest Blvd, Houston, TX 77042 USA
• Exempt

Engineering (GLOBAL)