Head of Commercial Process Excellence and AML Controls (US)

Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Personal & Commercial Banking
Job Description:

The Head of Commercial Process Excellence and AML Controls is accountable for leadership, oversight and sustainability of effective 1st line risk programs in Commercial related to AML and other remediation.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Owns and manages Commercial first line of defense support programs including ongoing monitoring and review of processes, investigations and escalated issues around customer behavior, identifies trends and issues. through reporting and analytics, to ensure risks are mitigated
• Leads and conducts due diligence process reviews for potential areas of risk to ensure the business is prepared for internal and external audit reviews related to AML/ABAC/ Sanctions
• Supports the Commercial business on remediating issues/findings from control activities and provides guidance on monitoring/reporting related to AML/ABAC/ Sanctions
• Manages escalation to the second line as needed to support efficient communication of issues Oversees and manages development, assessment, and completion of the process level Risk & Control Self-Assessment, Quality Assurance, and reviews Program for the business segment
• Partners with all risk / governance & control partners in providing strategic support to manage risk issues for the Commercial bank
• Recommends and implements changes to business policies, processes, procedures aligned to the TD risk appetite
• Liaises with the different functional areas across the bank to ensure ongoing operational effectiveness, including but not limited to Risk Management, Compliance, AML, and Audit
• Works closely with key business leaders and other stakeholders to optimize TD's resources and leverages TD's operating model to maximize efficiency, effectiveness, and scale
• Program reporting analysis and insights that is shared with 1B and partners / leader to ensure effectiveness
• Works with business unit management / partners to develop and implement proactive strategies, tactics and programs to effectively manage regulatory and front line operational issues
• Provides the business leadership team with information required to ensure adherence to internal policies / procedures and applicable regulatory guidelines, ensures activities are within TD's risk appetite and risk management policies, and escalates as required
• Keeps abreast of emerging issues and trends as they relate to the customer experience and advice giving capabilities and assesses potential impacts to the Commercial network
• Maintains an effective, on-going risk & compliance program designed to detect and mitigate regulatory violations of internal policies and procedures
• Works with business unit management / partners to develop and implement proactive strategies, tactics, and programs to effectively manage regulatory and governance issues
• Is responsible for proactive identification of emerging risks and deployment of applicable controls, policies, procedures, tools and resources critical to operational excellence, risk mitigation, fraud mitigation, process losses, reputational and financial risk required to protect the business segment
• Leads / implements and / or conducts due diligence process reviews for potential areas of risk to ensure the business is always prepared for internal and external audit reviews

Education & Experience:

• Bachelor's degree required
• Graduate Degree or progressive work experience
• 10+ years' experience in leading large operational functions, with experience in implementing operational programs, including policy and process development
• Preferred experience working in a Commercial Bank domain and demonstrates expert knowledge in operations and regulatory environment
• Proven history of making an impact, developing and executing on strategies, and delivering superior results in both the short and long term
• Demonstrated experience successfully leading large scale change initiatives
• Proven ability in developing and deploying a vision and impacts / influences others to align to that vision
• Is known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision
• Strong people management skills with demonstrated experience in leading high performing teams
• Powerful communicator who engages colleagues, business partners, external stakeholders, and employees and who is a strong advocate and leader in delivering a positive employee experience
• Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
• Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence
• Expertise in working effectively in teams requires a track record of working cross organizationally and with multiple stakeholders at varying levels
• Robust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - -Occasional
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never - Occasional
• Crawling - Never-Occasional
• Climbing - Never-Occasional
• Reaching overhead - Never -Occasional
• Reaching forward - Occasional
• Pushing - Never-Occasional
• Pulling - Never - Occasional
• Twisting - Never-Occasional
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations -Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.