IT Manager

Job Title: IT Manager

Reports To: CFO

Overview:

We are looking for an experienced and proactive IT Manager to lead our growing business's technology strategy and operations. This is a hands-on role for an individual responsible for all aspects of IT in a mid-sized company. The ideal candidate for this pivotal role will manage infrastructure, support users, maintain cybersecurity, implement new systems, and ensure IT operations run smoothly without a dedicated team. This role requires a balance of strategic planning, with a focus on aligning IT initiatives with business objectives and day-to-day troubleshooting across hardware, software, networking and applications.

Key Responsibilities:

• IT Operations Management: Lead day-to-day operations of internal IT systems, including network administration, security protocols, and business software management to ensure seamless business continuity.
• Technical Support: Provide hands-on technical support for hardware, software, and network-related issues, resolving technical challenges for end-users promptly.
• Help Desk Oversight: Oversee inventory management for IT hardware and lead technology onboarding for new employees, ensuring systems are set up efficiently.
• Software & Hardware Management: Oversee the procurement, deployment, and management of IT assets. Partner with leadership and third-party vendors to implement and optimize an ERP system across the organization.
• Strategic IT Planning: Collaborate with leadership to develop and execute an IT strategy aligned with overall business goals, enhancing operational efficiency.
• Process Improvement: Continuously analyze company workflows and propose innovative IT solutions that drive efficiency, scalability, and business growth.
• Cybersecurity & Compliance: Ensure the integrity of systems and data, enforcing cybersecurity best practices and ensuring compliance with industry regulations.
• Confidentiality & Security: Maintain strict confidentiality of sensitive company and employee data, ensuring privacy and compliance with company policies.

Required Experience:

• Bachelor's degree preferably in Computer Science, Information Technology, or a related field. 3+ years of experience in IT management, with a proven focus on delivering outstanding technical support and overseeing end-user support.
• Demonstrated experience in managing and completing IT projects.
• Experience with ERP implementations and software deployment.
• Familiarity with residential service-based industries is a plus.

Desired Qualifications:

• Technical Expertise: Solid hands-on experience with development languages, system administration, and IT infrastructure management.
• Problem-Solving: Strong ability to take ownership of incomplete projects and drive them through to completion.
• Hands-On Approach: A proactive, can-do attitude with the ability to jump in and get work done, not just manage it.
• Project Management: Demonstrated ability to juggle multiple IT projects and priorities simultaneously, ensuring timely execution.
• Communication Skills: Ability to explain complex technical concepts to non-technical stakeholders effectively.

Core Competencies:

• Self-Starter: Ability to work independently with minimal supervision.
• Problem Analysis & Resolution: Identify complex problems and develop solutions with strategic and functional insights.
• Attention to Detail: Exceptional attention to detail, ensuring systems run smoothly.
• Organizational Skills: Excellent time management and organizational skills for managing multiple projects.
• Team Player: Collaborative attitude with a strong commitment to company values and team goals.
• Technical Learning: Open to continuously learning new skills and adapting to technological advancements.

Travel: Up to 25%