Mac Engineer

Title: Mac Engineer
Location: Atlanta GA
Type: Full Time

Job Description
5+ years of experience in managing mac devices in a large scale environment.

• Proven experience in managing and supporting Mac devices in an enterprise environment.
• Proficiency with Mac management tools such as Jamf Pro and Apple Business Manager.
• Strong understanding of macOS operating system, configuration, and security.
• Experience with scripting languages such as Bash, Python, or AppleScript.
• Patching and Application packaging as per organization requirements for mac devices.
• Familiarity with configuration management databases (CMDB) and IT service management (ITSM) tools
• Experience with mobile device management (MDM) solutions
• Knowledge of network protocols and security practices.
• Experience with integration of Mac devices in a mixed OS environment (Windows/Linux).
• Excellent problem-solving ,root cause analysis and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) is preferred.

Roles & Responsibilities:

• Design and implement standard configurations for Mac devices in line with organizational policies and security standards.
• Deploy and manage Mac devices using tools like Jamf Pro and Apple Business Manager.
• Ensure seamless integration of new devices into the existing infrastructure.
• Package, deploy, and update software applications on Mac devices.
• Utilize software packaging tools and deployment scripts to streamline application distribution.
• Manage licenses and ensure compliance with software agreements.
• Maintain accurate records of all Mac devices, including hardware, software, and peripheral inventories.
• Track device lifecycle, from procurement through disposal, ensuring proper documentation and compliance.
• Implement and manage security measures to protect Mac devices, including antivirus, encryption, and endpoint protection tools.
• Conduct regular security assessments and vulnerability scans on Mac endpoints.
• Regularly deploy security patches and updates to Mac devices.
• Monitor patch compliance and generate reports to ensure all systems are up-to-date and secure.
• Implement and manage encryption solutions (FileVault) to ensure data protection.
• Ready to adapt to changes in new technology and work in new MDM solutions
• Develop and maintain data backup and recovery procedures for Mac device s.
• Provide Tier 2 and Tier 3 support for Mac-related hardware and software issues.
• Diagnose and resolve complex technical problems, escalating to vendors when necessary.
• Create and maintain detailed documentation for Mac configurations, procedures, and troubleshooting guides.
• Conduct training sessions and provide user support on Mac best practices and security.
• Develop and maintain automation scripts to streamline Mac device management tasks.
• Utilize languages such as Bash, Python, or AppleScript for scripting automation.
• Identify repetitive tasks and create automated solutions to enhance efficiency and accuracy.
• Implement and maintain automated workflows for software deployment, configuration management, and device monitoring.
• Collaborate with IT teams, security teams, and other stakeholders to ensure seamless Mac device integration.
• Provide technical expertise and guidance in cross-functional projects related to Mac devices.
• Lead or participate in projects related to Mac device deployment, upgrades, and migrations.
• Manage project timelines, resources, and deliverables to ensure successful completion.
• Stay updated with the latest trends, technologies, and best practices in Mac management.
• Solicit feedback from end-users and stakeholders to identify areas for improvement.
• Innovate and implement new solutions to improve the Mac user experience and operational efficiency.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.