CRM Campaign Manager

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Job Overview
As a Campaign Manager at T-Mobile you are responsible for the development and execution of CRM campaigns in order to grow and retain T-Mobile's customer base. This position is specifically responsible for timeliness, quality and accuracy of campaign execution & its results. Furthermore in scope is the identification of channel and process improvement to support campaign management efficiency & effectiveness.

The Campaign Manager builds and manages the campaign plan or program including: channels, test & learn plan, achievement management, QA/UAT and ensures timely deployment of customer messaging. This role guides forecasting conversations with business partners, delivering pre-sizing, workback schedules, channel performance reporting, insights generation and recommendations. This role works cross functionally with key team members, agencies, and other partners. The position requires experience (3+ years) with direct to consumer (D2C) channels, CRM, project management, direct marketing channels, digital marketing, reporting, stakeholder management.

Job Responsibilities:

• Coordinating with multiple cross-functional teams in a fast-paced environment, often in remote setting.
• Lead direct marketing campaigns end-to-end to T-Mobile base customers through relevant channels (e.g. Direct Mail, Email, SMS, App, etc.)
• Builds campaign & communication plans including workback schedule to support the strategic goal provided by the business partner.
• Drives campaign execution planning including: channel plan, test & learning plan, campaign forecast, resource support plans and key achievement results to deploy on-time.
• Partners with multiple internal and external functional teams to drive the initiative forward, provide status updates, ensure results are met, provide impact assessments and recommendations and/or adjust schedule and plan as needs of the business shift.
• Ensures on time preparation of plan as well as consistency and accuracy of KPIs, reach, timing, and messaging.
• Directly lead key elements of assigned campaigns including CARE/NRP review & approval; confirming list delivery with audience team; QA/UAT of creative; achievement management; deployment reporting; channel performance reporting; retrospectives & insights.
• Function as single point of contact for the campaign on behalf of campaign & channel management including ability to represent channel recommendations, basic channel capabilities and summarize back to channel team if there are requests for new capabilities.
• Develop and coordinate the execution of specific campaign programs including performance tracking and the identification of gap-closing measures to drive future marketing decisions and campaign optimization.
• Supervise the execution of specific campaign programs including performance tracking and the identification of gap-closing measures.
• Identify and recommend improvements for the intake and execution process within CRM, and across the broader organization.
• Communicate timely campaign/program progress and success, reports to internal team members and management.
• Facilitates retrospectives across teams and identifies takeaways for future standard methodologies.

Education:

• Bachelor's Degree Business or related field (Required)

Work Experience:

• 2+ years Project Management experience (has managed small to medium sized projects including multiple simultaneously).
• 2+ years Experience in managing CRM campaigns on vendor or client side.
• 2+ years Wireless cable or subscriber based industry experience managing or developing CRM programs.
• Experiences in relations management with external vendors and agencies.
• Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis.

Knowledge, Skills and Abilities:

• CRM (Required)
• Project Management (Required)
• Analytics (Required)
• Presentations (Required)
• Communication (Required)
• Relationship Management (Preferred)
• Branding (Preferred)
• Analysis (Preferred)
• Customer Relationship Management (CRM) (Preferred)

#CareersNotJobs
At least 18 years of age
Legally authorized to work in the United States

Base Pay Range: $76,200 - $137,400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ308978¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.