IS Application Security & Technology Support Analyst II - Limited Term (Open)

Salary : $10,276.93 - $12,845.73 Monthly
Location : County of San Mateo, CA
Job Type: Limited Term
Job Number: POSTING ONLY (V261)
Department: Health IT
Division: Health IT
Opening Date: 04/17/2025
Bargaining Unit: 35

Description

The Health IT Division of San Mateo County Health is seeking an experienced individual for the position of IS Application Security & Technology Support Analyst II. IS Application Support Analysts perform applications system support, maintenance, and modification of departmental and county enterprise-wide software application(s); identify end user system requirements and evaluate software packages; code, test, and document software applications; train and assist end users in implementing new applications; and perform related work as required.

The current vacancy is in the Health IT Division located in San Mateo, CA, but may occasionally travel/drive throughout the County to perform duties of the position.

Primary responsibilities will include:
This position's primary focus will be maintaining the Health Division's Epic security and content management applications, implementing changes to those applications, implementing configuration changes requested by the department and/or those mandated by state or other regulatory agencies. This position functions as the liaison between the Health IT staff and other IT organizations and vendors.
The ideal candidate will possess:

• Knowledge of Epic security, user provisioning, SER maintenance.
• Epic certification in Security.

The ideal candidate will also have the ability to:

• Create/maintain EMP and SER records in Epic.
• Build, configure, manage, and maintain Epic security and integrate to meet operational needs.

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Examples Of Duties

Duties may include, but are not limited to, the following:

• Individually or as a team member, works on and is responsible for Epic Security applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives, and outside vendors.
• Interviews, analyzes, and documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
• Prepares feasibility studies, cost and benefits analyses, product evaluation, requirement specifications, designs, and other analyses and documentation.
• Designs business processes and workflow strategies for the management, access, and retrieval of data, defines data rules and relationships, and develops methods for quality control of databases.
• Reviews, analyzes, streamlines, and documents security and business processes and relates them to application software; prepares recommendations for procedural and operational modifications to optimize internal and customer workflows.
• Prepares project proposals, reviews and meets with prospective vendors, and assists in product selection; monitors vendor invoices and verifies purchase orders for payment.
• Develops and implements automated processes, scripts, triggers, specialized views, and reports in response to user needs.
• Designs methods to import/export data for analysis and performs comparative analysis of data from dissimilar applications.
• Utilizes existing systems and programs to design and code new and modified programs for data processing.
• Resolves and/or troubleshoots security application-related issues over the phone or remotely.
• Develops and executes system test plans for user acceptance, stress, unit, and system testing to ensure application performance conforms to specifications; modifies programs to correct errors and optimize system performance and cost-effectiveness.
• Participates in designing and implementing application enhancements while ensuring adherence to standards and procedures for client/server system development, database access, web-based development, change control, and reporting.
• Assists in developing software and systems to optimize performance of relational database systems, client/server application access, and enhance and support of web applications accessing relational databases.
• Responds to and resolves access and security inquiries and complaints and escalates problems or issues to vendor representatives as needed.
• Prepares training materials and conducts formal and informal training programs on the use and operation of the application system software.
• Develops and recommends comprehensive standards, policies, procedures, and technical documentation.
• Consults with supervisors regarding information technology related issues, needs, and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
• Stays abreast of new security trends and innovations in technology related to County operations; researches, recommends, and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems.
• Writes and maintains user, security, and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
• Performs other duties as assigned.

Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to graduation from an accredited four-year college or university with major coursework in information systems, computer science, or related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years; and two years of progressively responsible experience in applications analysis, design, and development.

Knowledge of:

• Various software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
• Data processing management and general administration practices and techniques.
• Operating characteristics, capabilities, capacities, and limitations of computer related peripheral equipment.
• Data management theory, principles, and practices and their application to a wide variety of services and programs.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.
• Principles and procedures of record keeping.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.
• Principles and practices of project management.
• Modern and complex principles and practices of computer systems management, analysis, design, and maintenance.
• Techniques and methods of system evaluation, implementation, and documentation.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Skill/Ability to:

• Research and develop cost-effective technical system improvements.
• Analyze and troubleshoot any software issues and use logic to solve the problem.
• Establish and maintain a software system update and maintenance schedule.
• Write system procedures.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize own work, set priorities, and meet critical time deadlines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Application/Examination
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Resume

Supplemental Questions:

Describe your experience providing IT application support, including any in a health care setting. For each experience include the systems, platforms and applications you supported, your roles and responsibilities and the number of users you supported.

Provide an example of a difficult IT situation you experienced. Include the situation, how you communicated with technical and non-technical stakeholders throughout the process, what steps you took and the outcome.

Give an example of the steps you took developing and working through a complex IT project. Include your role, the project plan, the implementation plan and the outcome.

Please include the words "IS Application Security & Technology Support Analyst II Application Submission" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Please submit the above listed materials via email to:

Rich Bailey, Interim Assistant Chief Information Officer
Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions, Epic certifications and a resume) will not be considered.
About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.