Program Manager (Vice President), Operational Risk Management

Position Information

Hiring Manager:
Vice President
Department:
Operational Risk Management

Department Overview

The Operational Risk Management ("ORM") Department is responsible for the Risk Mitigation Framework. The Risk Mitigation Framework provides the process, tools and approach that are needed to support and enhance the control environment required to minimize operational risks related to Golub Capital's non-investment functions. The Risk Mitigation Framework was created to minimize material losses, provide process and internal control oversight, and anticipate potential material loss events. The Risk Mitigation Framework is comprised of a set of consistent and repeatable elements that allow Golub Capital to identify, assess, mitigate, and report on the operational risk profile of the firm. The Risk Mitigation programs include Risk and Control Self-Assessment ("RCSA"), Issue Management ("IM"), Vendor Risk Management ("VRM"), Business Continuity Management ("BCM"), and Internal Control Testing ("ICT").

Position Responsibilities

The Vice President, Program Manager will play a role as a project leader, managing large-scale, cross-departmental organizational change and business transformation projects for the Shared Services organization. One of the candidate's first assignments is a multi-year initiative to replace the Firm's loan operations system, requiring close collaboration with the Head of Operations and stakeholders across all departments. The second immediate assignment is program management of a series of projects to maintain efforts to accelerate our monthly and quarterly close processes. This candidate will partner closely with our Fund Accounting, Operations, Treasury, and Technology Solutions teams. Therefore, it is essential that the candidate has extensive experience in managing large-scale transformations.

Initially, our team will roll up into the ORM department. This candidate will have the opportunity to help evolve our project management function and work with senior management to shape the future of the team.

This is a hands-on role responsible for furthering the pragmatic project management and governance processes to ensure we exceed our client's expectations with how we deliver high-value solutions to the Firm. The Program Manager is responsible for creating detailed project plans to track tasks, identify and track milestones, identify all dependencies, manage risks / issues and effectively communicate project status to all stakeholders. This is a heavy execution role, so it is expected that the candidate to "roll up their sleeves" to assist in a variety of projects and challenges. It is expected that the candidate will coordinate work and actively influence outcomes across a variety of resources. As this candidate takes on complex projects and programs, they may be expected to manage a small team of project managers.

The candidate should have excellent problem-solving skills, keen attention to detail, an inquisitive nature, a passion for excellent service, the ability to self-start and be resourceful, and a strong understanding of project management. This is a client-facing role requiring communication with stakeholders at all levels, so exceptional verbal and written communication skills are essential.

Responsibilities include but are not limited to:

• Quickly get up to speed on our project management standards and practices
• Actively manage projects utilizing best practices, techniques and standards throughout the entire project execution:
  • Work closely with business stakeholders and potential vendors to identify and relay requirements and to ensure project delivery meets all desired business specifications
  • Develop and monitor comprehensive project plans using the available project management tools
  • Closely partner with project sponsors and senior management
  • Meet with project team members to identify tasks and dependencies to build out a comprehensive plan and coordinate with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines and schedules
  • Track project risks and issues, ensuring they are assigned and resolved as appropriate
  • Prepare status reports by gathering, analyzing and summarizing relevant information
  • Documenting process and decisions to ensure alignment across departments
• Organize work and focus the team on what needs to be accomplished and prioritized
• Be creative, flexible, "in the details" and influential while managing all phases of a project to ensure successful outcomes:
  • Exhibit resourcefulness in proactively identifying and engaging available resources and subject matter experts in related areas to achieve your goals
  • Build strong and productive relationships with key stakeholders
  • Learn and understand the project business requirements / solutions to actively manage the work toward completion
  • Learn to facilitate meetings with all levels of the organization
  • Ensure that projects meet the highest quality standards and satisfy all specified business requirements
  • Demonstrate an ability to multitask and manage time and priorities under pressure and to meet deadlines
  • Proactively influence outcomes and advocate change

Candidate Requirements

Qualifications & Experience:

• Bachelor's Degree and a minimum of 10 years of experience in financial services project management or relevant field (e.g., portfolio/program management, strategy, change management, etc.)
• Experience implementing and converting loan operations systems (a plus)
• The ability to manage and successfully lead a small team of project managers
• High level of proficiency with Microsoft Office applications (Word, Excel, PowerPoint, MS Visio, SharePoint)
• Subject Matter Expert in: Project Management Tools, Waterfall & Agile (preferred), Generative AI (preferred)
• Certifications (Preferred): Project Management Professional (PMP), Certified Associate in Project Management (CAPM), etc.
• Flexible and willing to adapt to meet the needs of the team
• Self-motivated, team oriented and able to multi-task, including the ability to handle multiple and complex projects / programs
• Proactive self-starter with a positive can-do and 'no job too small', 'no one size fits all' attitude
• Meticulous with excellent analytical and problem-solving skills
• Exceptional interpersonal, verbal, written and presentation skills across a variety of audiences
• Committed to achieving goals with a strong sense of personal and team responsibility
• Highly motivated and resourceful in a fast paced, complex environment; successful working both independently and as a team member
• Ability to probe sensitive issues while maintain the highest level of integrity and objectivity
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Change Management: Communicates the benefits and the impact of refinements to internal processes or technology.
• Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.
• Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
• Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Industry Knowledge: Demonstrates an understanding of risk management and the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
• Project / Program Management: Manages projects and / or programs through planning, identifying resources, monitoring and communicating project activities and assessing impacts of project decisions.

Compensation and Benefits
For Illinois Only: It is expected that the base salary range for this position will be $135,000 to $155,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an 'at-will position' and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.
Golub Capital is an Equal Opportunity Employer.