Director of Operations - CQSR
Apply NowCompany: Leap Brands
Location: Raleigh, NC 27610
Description:
Overview:
We're a fast-growing quick service restaurant brand looking for a strategic, hands-on Director of Operations to help scale our business. You'll be responsible for overseeing day-to-day store operations, driving operational excellence, supporting unit growth, and developing high-performing teams across multiple locations. This role is key to shaping the future of our brand and ensuring a consistent, crave-worthy guest experience at every touchpoint.
Key Responsibilities:
What We're Looking For:
We're a fast-growing quick service restaurant brand looking for a strategic, hands-on Director of Operations to help scale our business. You'll be responsible for overseeing day-to-day store operations, driving operational excellence, supporting unit growth, and developing high-performing teams across multiple locations. This role is key to shaping the future of our brand and ensuring a consistent, crave-worthy guest experience at every touchpoint.
Key Responsibilities:
- Lead and support multi-unit operations with a focus on growth, consistency, and profitability
- Hire, train, and mentor General Managers and field leadership to drive performance and retention
- Develop and implement SOPs to ensure operational efficiency and brand consistency
- Partner with cross-functional teams (marketing, supply chain, HR) to support new store openings and ongoing initiatives
- Analyze performance data and KPIs to identify opportunities and drive continuous improvement
- Foster a culture of hospitality, accountability, and high energy
What We're Looking For:
- 5+ years in multi-unit operations leadership (QSR or fast-casual preferred)
- Proven track record of scaling operations in a high-growth environment
- Strong leadership and people development skills
- Comfortable in a hands-on, fast-paced, entrepreneurial setting
- Passion for food, service, and building something special