Tech Infra Pgm Mgr, SCFM

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Company: Amazon

Location: Bellevue, WA 98006

Description:

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Manufacturing Operations Transportation Operations and Reverse Logistics team (MOTOR) manages AWS and 3rd Party (3P) Supply Chain activities that include the following operations: 1) Inbound supplier-owned component warehousing and finished rack storage 2) Server and Rack assembly and 3) Reverse Logistics operations.

Supply Chain Facilities Management (SCFM) drive a global strategy to support the MOTOR vertical pillars (ACL, RRL, MFG) via standardization of space planning, design and construction, periodic and preventative maintenance, and security of our portfolio of global Supply Chain Facilities. The team support facility design and construction, security and critical projects across our portfolio of buildings globally. The team also manages our Integrated Facilities Management (IFM) partner comprising Facilities Managers, Building Engineers, Maintenance Technicians and Facilities Coordinators and global Design and QS contractor resources. Our goal is to provide essential proactive building preventive maintenance, high velocity service outage responsiveness, facility and project cost savings, optimal security posture aligned with HSCS guidance and structured project management services. Additionally, we see tremendous opportunity to leverage our core competency in facility and project management to deliver operational efficiencies to partner teams across AIS. The successful candidate will join a global team comprising nine builders covering APAC, EMEA and NALA.

AWS MOTOR is seeking for a highly skilled and result-oriented Technical Infra Program Manager with a strong track record of driving existing facility improvement programs, green field and brown field design and construction infrastructure projects. The ideal candidate will have strong program management and technical experience, with a proven ability to drive multiple projects to completion on time, within scope, and on budget. This role requires excellent organizational, communication, and leadership skills to align cross-functional teams and manage relationships with both internal stakeholders and external partners. An emphasis on building infrastructure with a particular focus on Mechanical and Electrical design experience is required, helping us scale with the MOTOR growth and expansion.

Key job responsibilities

Project Management: Lead end to end management of infrastructure projects, including planning, scheduling, resource allocation and budgeting. Execute the project initiatives with a strong commitment to safety and quality standards. Able to make appropriate escalation to get things done.

Team Leadership and Collaboration: Exhibit strong leadership skills, and is capable to motivate and guide the team members in achieving the project goals. Able to foster collaborative work environment that build trust, emphasizes teamwork and influence stakeholders and partners from cross functional/ regional team. Self-starter and is able to deliver initiatives and projects independently.

Mechanical and Electrical Design experience: The candidate will be an experienced Technical Infrastructure Program Manager who has worked in infrastructure deployments, design workshops or an Engineering team as part of a large organization. They have managed infrastructure deployments, through the lifecycle (concept, planning, design, build and construction). You should have experience working globally, with strong infrastructure design and build knowledge and background.

Risk and Issue Management: Proactively identify, assess, and manage risks associated with the projects. Trouble shoot and deep dived as they arise and implement the best fit solution to ensure optimal outcome. Strategy may not be well defined and will need own judgement to ensure stakeholders are aligned with the end goal.

Stakeholder Management and Communication: Clear and concise in verbal and written communication. Demonstrate excellent communication skills to effectively manage challenges and provide clear directions to the team. Capable to present in clear writing and present documents to leaders for decision making. Proficient in communicating across diversity of locales, roles and functions (e.g., Design, product/program, engineering, Legal, Finance, PP, Sales, external partners). Writes narratives (e.g., 6-pagers, MBR/QBR/HBR/YBR, COEs, Mission, Tenets, PR/FAQs) and presents them to leadership. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of contentious issues. Leads technical team reviews and takes ownership of the outcome.

Process Improvement and Problem Solving: Manage simple to complex business and/or technology problems. Lead end-to-end design and delivery of simplified solutions for the best outcome and represents the benefits and challenges with each approach. Identify opportunities for process improvements and implement best practice.

Qualifications:

5+ years of experience in infrastructure program or project management

5+ years of experience in building design and construction with an emphasis on Mechanical and Electrical infrastructure

Proven experience managing complex, cross-functional infrastructure projects

Engineering Bachelor degree and professional experience (5+ years' experience) in building design and construction

The ability to work independently and self-motivate in a rapidly changing environment

Strong organizational, analytical and problem-solving skills

Excellent communication and interpersonal skills to influence and manage stakeholders

PMP, Prince or equivalent certification

Financial Management and Oversight: Demonstrates comprehensive understanding of project financial management principles and practices. Proficient in developing and managing complex project budgets exceeding $2M, with experience overseeing annual portfolio financials of $30-50M+. Exhibits strong capabilities in capital expenditure control, operating expense management, and cost forecasting. Capable of performing detailed cost-benefit analyses, risk-based contingency calculations, and lifecycle cost assessments. Prepares and presents clear, concise financial reports including earned value analysis, cash flow forecasts, and variance analyses to senior leadership. Understands and adheres to AWS financial policies, and governance structures. Demonstrates ability to optimize costs, negotiate vendor rates, and manage change orders effectively. Possesses commercial acumen for contract value assessment, payment application reviews, and final account settlements. Able to articulate financial impacts and risks to both technical and non-technical stakeholders, supporting informed decision-making at all levels of the organization.

Data Analysis and Reporting: Demonstrates expertise in leveraging project management tools to track, and analyse key performance metrics. Develop comprehensive project analytics and reporting frameworks to drive data-informed decisions. Create executive level dashboards and status reports that communicate project health, risks, and milestones. Implements and monitors success criteria to ensure project outcomes align with organizational objectives.

Change Management: Ensure smooth transitions during major technical shifts or implementations. Manage the impact of the changes on various stakeholders.

A day in the life

The AWS Manufacturing Operations Transportation Operations and Reverse Logistics team (MOTOR) manages AWS and 3rd Party (3P) Supply Chain activities that include the following operations: 1) Inbound supplier-owned component warehousing and finished rack storage 2) Server and Rack assembly and 3) Reverse Logistics operations.

Supply Chain Facilities Management (SCFM) drive a global strategy to support the MOTOR vertical pillars (ACL, RRL, MFG) via standardization of space planning, design and construction, periodic and preventative maintenance, and security of our portfolio of global Supply Chain Facilities. The team support facilities, security and critical projects across our portfolio of buildings globally. The team manages our Integrated Facilities Management (IFM) partner comprising Facilities Managers, Building Engineers, Maintenance Technicians and Facilities Coordinators and global Design and QS contractor resources. Our goal is to provide essential proactive building preventive maintenance, high velocity service outage responsiveness, facility and project cost savings, optimal security posture aligned with HSCS guidance and structured project management services. Additionally, we see tremendous opportunity to leverage our core competency in facility and project management to deliver operational efficiencies to partner teams across AIS. The successful candidate will join a global team comprising nine builders covering APAC, EMEA and NALA.

About the team

*Why AWS*

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

*Diverse Experiences*

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

*Work/Life Balance*

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

*Inclusive Team Culture*

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

*Mentorship and Career Growth*

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

5+ years of experience in infrastructure program or project management

5+ years of experience in building design and construction with an emphasis on Mechanical and Electrical infrastructure

Proven experience managing complex, cross-functional infrastructure projects

Engineering Bachelor degree and professional experience (5+ years' experience) in building design and construction

The ability to work independently and self-motivate in a rapidly changing environment

Strong organizational, analytical and problem-solving skills

Excellent communication and interpersonal skills to influence and manage stakeholders

PMP, Prince or equivalent certification

PREFERRED QUALIFICATIONS

Project Management: Lead end to end management of infrastructure projects, including planning, scheduling, resource allocation and budgeting. Execute the project initiatives with a strong commitment to safety and quality standards. Able to make appropriate escalation to get things done.

Team Leadership and Collaboration: Exhibit strong leadership skills, and is capable to motivate and guide the team members in achieving the project goals. Able to foster collaborative work environment that build trust, emphasizes teamwork and influence stakeholders and partners from cross functional/ regional team. Self-starter and is able to deliver initiatives and projects independently.

Mechanical and Electrical Design experience: The candidate will be an experienced Technical Infrastructure Program Manager who has worked in infrastructure deployments, design workshops or an Engineering team as part of a large organization. They have managed infrastructure deployments, through the lifecycle (concept, planning, design, build and construction). You should have experience working globally, with strong infrastructure design and build knowledge and background.

Risk and Issue Management: Proactively identify, assess, and manage risks associated with the projects. Trouble shoot and deep dived as they arise and implement the best fit solution to ensure optimal outcome. Strategy may not be well defined and will need own judgement to ensure stakeholders are aligned with the end goal.

Stakeholder Management and Communication: Clear and concise in verbal and written communication. Demonstrate excellent communication skills to effectively manage challenges and provide clear directions to the team. Capable to present in clear writing and present documents to leaders for decision making. Proficient in communicating across diversity of locales, roles and functions (e.g., Design, product/program, engineering, Legal, Finance, PP, Sales, external partners). Writes narratives (e.g., 6-pagers, MBR/QBR/HBR/YBR, COEs, Mission, Tenets, PR/FAQs) and presents them to leadership. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of contentious issues. Leads technical team reviews and takes ownership of the outcome.

Process Improvement and Problem Solving: Manage simple to complex business and/or technology problems. Lead end-to-end design and delivery of simplified solutions for the best outcome and represents the benefits and challenges with each approach. Identify opportunities for process improvements and implement best practice.

Financial Management and Oversight: Demonstrates comprehensive understanding of project financial management principles and practices. Proficient in developing and managing complex project budgets exceeding $2M, with experience overseeing annual portfolio financials of $30-50M+. Exhibits strong capabilities in capital expenditure control, operating expense management, and cost forecasting. Capable of performing detailed cost-benefit analyses, risk-based contingency calculations, and lifecycle cost assessments. Prepares and presents clear, concise financial reports including earned value analysis, cash flow forecasts, and variance analyses to senior leadership. Understands and adheres to AWS financial policies, and governance structures. Demonstrates ability to optimize costs, negotiate vendor rates, and manage change orders effectively. Possesses commercial acumen for contract value assessment, payment application reviews, and final account settlements. Able to articulate financial impacts and risks to both technical and non-technical stakeholders, supporting informed decision-making at all levels of the organization.

Data Analysis and Reporting: Demonstrates expertise in leveraging project management tools to track, and analyse key performance metrics. Develop comprehensive project analytics and reporting frameworks to drive data-informed decisions. Create executive level dashboards and status reports that communicate project health, risks, and milestones. Implements and monitors success criteria to ensure project outcomes align with organizational objectives.

Change Management: Ensure smooth transitions during major technical shifts or implementations. Manage the impact of the changes on various stakeholders.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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